Staff at reception are fantastic and probably underpaid for the complaints they have to listen to. The hotel needs a major revamp. The room we arrived to was like a prison cell, actually a prison cell would have been cleaner. The headboard was brown metal, the desk was brown metal and the side tables, they actually looked like rusty furniture. The bed was as hard as the road and the room was disgusting. The floor, the dirt on the front of the brown fridge, the light switches were dirty, the pillow cases had blood stains on them. We complained about the room and wanted to change. It was an upgrade but no palace. Stains on sheets, floor dirty, crumbs all over the bench but it done rightly for the nights we were there. We travel often and we have never experienced so many people complaining at reception, it was unbelievable. We probably paid over the odds for this hotel as it was between Christmas and new year but unless you are getting a real bargain and are a deep sleeper as the noise of people passing the room, talking and shouting, don’t care about living in a dirty jail cell then knock it up!

You had to pay for your room safe

Greeted nicely and check in all fine. Wasnt sure why we need to wear wristbands for self catering , got told by security to wear one even though he saw me every day i was there. Wasnt going to wear it all holiday. The room was in need of re vamp , the bed was rock solid., cleaners started too early being loud, the sensor on the bathroom light looked smashed in and kept turning itself on and off during the night. The hotel was just too noisy could hear everything outside the room.

4th stay. Never fails to be just what I expect. Only do self catering and sleep there so its ideal for me. Cheap and cheerful. Would go elsewhere for any kind of special holiday. But this does the trick for an extra week in the sun.

Good hotel, convenient, airport bus stops at door, don’t bother with a taxi. Bar area not great, glad we didn’t go all inclusive. Nice pools and plenty loungers. Right beside football stadium for any fans, games on Sunday lunchtimes. Good WiFi, good enough for streaming

Just enjoyed 6 nights in kn columbus room cleaned every day to a good standard, check in staff excellent, had a street facing room a bit noisy at night but i didnt mind got the room at a great rate ,if your a light sleeper it might not suite you, didn't eat there so cant comment on the food ,bottom line its not 5 star so dont expect it,if you want clean rooms in a good location with air con its fine .

Can’t say anything positive except barista (Kevin) , absolutely terrible food

Cheap and cheerful. Rooms were ok, AC and shower worked fine. During the day, the hotel was fine. The pool area is clean and big. No major rush for loungers. Music commences around 10am and finishes at 3pm. Noise can be heard at night, people returning early hours in the morning was a pain. It looked like security were introduced back end of the week, so would have been interesting to see if this would have improved. Would consider staying again if I were to return to Tenerife.

Rooms were dated, tired and internal doors and windows faulty/broken. Room door had issues opening/closing, we were locked out of our room and had to seek replacement keycards from reception. Bedrooms were very loud as they were situated next to a hallway. Bathroom had broken tiles and toilet seat. Bathroom window looked onto stairwell so if the window was open people could see into our shower.

Had a lovely stay again at the Columbus hotel in Tenerife

Very enjoyable but needs more security as young guests making lot of noise after midnight

Came here in December.Very central for las Américas. Staff great, as i had requested a move on the 2nd day of which i got as wanted a pool view reception side as it gets the sun on the balcony. Gave the girls a box of chocs for this as really appreciated it. All 5 uk channels on the tv too if youre staying in any night. Went self catering for 7 days then all inc for an additional 4. Kept my same room but you can ask for a room with a kitchen even if youre all inc. Stayed here before in a room with no kitchen as i was all inc...so didnt realise you could request this on your initial booking. No sun on the pool in the winter but plenty of sun lounger spots should you be a sun worshipper like me. Very clean and modern rooms. Defo come back again.

This hotel ticks all the boxes, friendly helpful staff, great location, lovely pools,lovely rooms,great showers, very comfortable beds, lovely team organising sports events during the days, the all inclusive was very good plenty of choices to suit all tastes, was there for Two weeks, and during a few nights there was quite an amount of noise, but for the large size of the hotel, that can be expected on the odd occasion but overall we had a great experience and would recommend this hotel, and would definitely stay here again. Management and staff keep up the good work, you can be proud of your hotel. Regards Timothy

Clean but the smell of weed and spilled drinks by the pool was too much. Now we had a problem with argumentive guests beside us and we were moved which we do appreciate staff are lovely but would not stay here if looking for a quiet holiday

The rooms were very nice and clean. Enjoyed having the fish pond outside my room. Food was good. Unfortunately the All inclusive alcoholic drinks were very watered down and the wine was certainly not vinasol as stated on the bottles!

I liked the wide choice of food in the restaurant and friendly atmosphere. I also liked the pool facing balconies.

Great location, kept very clean and tidy at all times. No complaints at all.

The hotel was nice clean and friendley. But at night time when all the younsters were drunk there was to much noise being made in the corridors. I think the security should patrol every now and then to try and control the noise levels at night time .

Very clean housekeeping staff very helpful and friendly

Pool to cool to use and gym plus spa closed! Average hotel with good location. Food not exclusive but made very well.

Myself and 4 others checked in at the same time. It appears I pressed the wrong button when paying for the stay and was charged £401. Everybody else with me paid £366. All within 5 minutes. I queried this with the receptionist who wasn’t interested and told to check in the morning. I did this and the next receptionist wasn’t interested either. He rushed me into pressing the £ button and not the € button. Not happy

Our stay was ok, didn’t expect music blaring at swimming pool at 10am. Spa and some other facilities aren’t open, no late check out possible. A bit noisy. And a little far from the sea for us.

So nice to see all the covid recommendations in place .Fantasic helpful reception team especially Alba and Laura the jet2 Rep 👏👏 and not forgetting the lovely cleaning crew Going to miss my morning swim 😊😊

Fantastic hotel good for shops and bars

Hotel very clean staff excellent Costomer service excellent one negative noise should be controlled after 11 pm too much

Lovely hotel. Nice buffet breakfast. Lov

Very clean, all staff very helpful & polite. Lady at the front desk goes above and beyond for guests.

Some of the reviews on here are quite unfair. The hotel is scrupulously clean which continues into the early evening. Every member of staff I encountered was friendly & welcoming. The food in the restaurant is Ofcourse buffet style why would it not be? Catering for a full hotel is not likely to be Al la carts is it?! There was a different theme for each lunch/evening per day. For example oriented, Italian etc. There were Ofcourse the normal staples like chips on the menu, again why would you expect anything different? The resort is las Americas so therefore rowdiness is to be expected too, if you want a quiet beach holiday pick a different resort. Yes there was noise some nights more than others but at the end of the day it’s not a prison camp! Live & let live. With regards to entertainment on my 1st few days there wasn’t any but there was a refurbishment going on in the room itself, and then different activities either by the poolside or elsewhere resumed. I enjoyed my stay & apart from some noise by muppets in the middle of the night, I recommend the hotel itself.

Average stay

Good location, good food and clean hotel

Room was clean and comfortable and location is very convenient. Hotel full of drunks screaming all night long-so if you like to have a good night sleep is probably not going to happen.

Columbus is ok no frills good location and is comfortable enough no real issues can be a bit noisey at night time