Not as advertised. False advertising. The superiors suite was not as advertised. They are advertising the devereux suite. If I had know I would not have booked here. Staff are unhelpful and breakfast is very limited. Condensation on the windows of the superior suite. Not happy with our stay at all.

It’s a beautiful building. Sadly, the inside is run down and dated. Bedrooms were okay, very sub par. Tea and coffee facilities in room are poorly presented and just left in a heap. Not the be all and end all but it’s good to pay attention to the little things.

It is a lovely old and interesting building, although the decor ie carpets etc are a little tired looking and could do with a refresh. There isn't a lot of staff so sometimes you need to go looking for someone to help. Restaurant and bar food menu is limited and a lttle expensive.

Modern convenience with historic charm

Character

Room ok very clean, 2 flights of stairs a bit too much, breakfast ran out of eggs ! Plates were cold needs a plate warmer, ran out of pastries

They sent an email fao of my husband even tho i had booked it. We were put in a ground floor disability room, next to public toilets and a very busy corridor. We could hear the toilets flush, the running taps and the hand driers. The corridor was very busy and we didn't get a good nights sleep. The staff were lovely and it was all clean. From the car park there wasn't any clear signage to the reception area.

Helpful staff

I loved everything beautiful place lovely staff, very good service, very friendly, very nice breakfast, I will be back.

Interesting castle property but need a lot of improvements and renovations. Room was outdated. There are a lot of potential.

Loved this place. Almost 400 years old was enough for me. Only thing, no mini fridge in rooms and a very old mattress to sleep on.

Lovely historic castle building, in a good location off the M6. Great for a stopover

Brilliant Really Happy and Loved the stay

Beautiful property and or room was wonderful. However the night we checked in there was a wedding reception that held a lot of people. We were unable to enjoy that grounds that evening due to the amount of people there, also the vehemence not finished until close to 11pm. This was not fun for us as our two children struggled to sleep. I would have liked to have been notified of this event as we may have chosen a different hotel more so for the lack of sleep my children had.

Great hotel, Friendly staff, Dinners and breakfast tasty Parking easy and free.

Lots of parking, but had a qedding on so difficult to find somewhere, also not a single disabled space available and all majority of cars using them had no blue badge. I have some mobility issues and was at the 2nd floor with no lift. My fault as i hadnt informed them. Lovely gardens and impressive hotel. Excellent breakfast

This should not be a room, between the bar and the toilets.

Beautiful hotel

The appearence of the hotel looks lovely but it's one of those that is lovely on the outside and needs doing up on the inside. Checking in went ok, girl a bit off hand though. Was told breakfast started at 7am. Had trouble finding my room, number not stated anywhere, and after going up and down 67 steps, yes 67!, I finally found it. It was fine, bathroom clean, just a bit dated. Would do me for 1 night. Next morning I went down for breakfast at 7.20 to be told it didn't start until 8am on a Saturday and I couldn't sit in the dining room on my own waiting because of health and safety, there was some hot water in there! So waited in the lobby till 8, wasn't doing 67 steps again. I was dreading breakfast after reading reviews but it was good. Ok the scramble eggs looked horrible but everything else was lovely. The waiter brought tea or coffee and did your toast and brought it. He was very friendly. Would have appreciated another cup of coffee but by this time he was running around like the proverbial as her was the only member of staff there. Would I stay again? Well, for one night due to it's location and plenty of free parking I probably would. It was easy to get from there to the NEC. Just don't go expecting a lot after seeing the picture of the front of the hotel, it's more like Fawlty Towers.

Very comfortable stay for one night. Room was clean, quiet and comfortable. All staff were extremely polite and welcoming. Dinner and breakfast very enjoyable. A special thank you to lady on recepetion.

A very comfortable hotel, modern bathroom.

The staff are the most friendly staff I have ever experienced at a hotel, always smiling and cannot do enough to help you! The hotel is a little tired in places and could do with a lick of paint but bed was comfortable and room was clean enough.

Although the hotel was old the rooms are very tired and need a full refurbishment. On the plus the staff are friendly and helpful. Bed was comfortable and did manage to sleep well.

The building ofcourse is amazing from the outside, parking nice and safe also in the grounds and perfectly close to BHX airport. The bed linnen was cheap and the beds not well made, like you would expect for this price range. The shower was full of mould , the mirror light did not work and a big hole under the sink, tea making facilities also below parr. Our room definitely needed a make over. Only then I would stay again.

Bad unfriendly service at checkin!!!🙄…..We were banished away from the main castle building away, away into a ‘Toilet Block” type building…..(even though we were paying 100 GBP for the night!!!)…..with NO INTERNET (when it said free Wifi!!!)…………😳……& a slopey small bed not big enough for two people!!!😡🙄. NEVER stay at this hotel!!!

Very comfortable and enjoyable stay

Great service and friendly

Rooms are not sound proof. Residents above us played loud music till 4am.

Very close to my work, food is excellent

Lovely building that could do with some TLC. Good breakfast.

Hotel has character, , the breakfast was amazing..

Good location Easy parking for goods vehicles