Was a great place to stay will stay again the staff was friendly and the room was great.

We love staying at Brookside every year. Sux yrs now. Very friendly, very accommodating, it makes the entire trip a joy. We go in Nov before Thanksgiving, all the Christmas lights and atmosphere all over, magical. We enjoy building a fire and relaxing. Step out on your patio and the beautiful creek is just below. You should give it a try!

Beds were hard, breakfast was terrible not real clean

Room was clean and had been remodeled. The bed was a little uncomfortable and hard, would have been nice to have a pillow top mattress. If there is a fireplace in the room I think 1 bundle of wood should be included with the rate. I paid $98 a night and had to purchase fire wood. Or you should get a bundle for however many nights you are staying. Otherwise it wasn’t bad.

Although breakfast was ok for my husband I couldn’t eat anything because I am gluten free. I wish they had provided some options.

Everything was amazing only thing I’d change is bigger disposable cups and disposable eating utensils.

When I booked the room a few months ago. I was under the impression that our room would have a fireplace and be carpeted. WE have stayed here previously and were so happy with our room that we wanted to come back here. Our room was on the ground floor, all the way to the right of the office. The last room on the lower floor, and that was fine. There was LVP flooring that is peaking in the bathroom and will soon need to be replaced. At first glance the room looked clean but upon closer inspection it was not so clean. There were cup rings on the table and weird spots on the floor. The doors, both front and back needed weather stripping installed. There was a constant breeze in the room. The corner where the microwave and coffee maker are smelled of mildew. It was not noticeable at first but every time I opened the fridge it was "stirred up". The first night of our 2 night stay there was a vehicle parked directly in front of our room and it had no parking pass, so we had to park elsewhere. The 2nd night around 2:30a.m. it sounded like someone was banging the doors and dropping things on the floor in the room above us. All in all not a great experience. I will not book online again. I will call to make sure that we get a room that we will enjoy staying in for a few days.

Friendly and courteous check in staff and Emma the parrot is such a delight to see in lobby! Very clean, neat, and tidy!

Service was great even though our shower head leaked. The staff was quick to fix the problem. Great stay

We got the Deluxe room. It was huge, with a fireplace. The bed was super comfy and we relaxed on the balcony overlooking a babbling brook. Beautiful setting, comfortable and not expensive. We will never go anywhere else in Gatlinburg @

Not so good the bed was terrible.

fighting outside, a lot of lottring by people who didn't stay there. very unsafe.the place is nothingwhat the pictures show.

The check in process was very pleasant. The service was polite, fast, and accommodating when needing to change rooms. Changed rooms because my original booking was not ready. They were very quick to get me into a different room. New room was very clean and spacious. Will definitely stay here again! Loved having the balcony along the creek!

Beautiful room! We had a creek view and the patio was gorgeous to sit out on. The room itself was big and had beautiful vaulted ceilings with exposed beams. Wonderful stay!

We really enjoyed our stay. It was close to downtown and it was really peaceful. We loved sitting on the balcony!

Wish you had a rack like most hotels to hang things up. Also wish you had cleaning peope who spoke english because he never came back to clean our room one day.

Staff was great, Room had a nice view

The back is facing a beautiful creeek. Within walking distance to main street which was awesome. Breakfast is nothing to brag about, better off getting your own. The heater was awfully loud, woke us up several times. Parking is plenty, right in front of the room.

Was looking for a place for one night with an early departure for hiking in the morning. The staff in the office was super accommodating and friendly . Was not expecting the room to be as charming as it was, super clean, rustic decorations and the creek made the comfortable beds just that much better. Will definitely return to Brookside Lodge on our next hiking trip in the Smokies.

The only lodge i have found that i don't mind chillin in the room.. it is so relaxing right on the brook.

We had a wonderful stay. We love this hotel especially the rustic feel and creek side balconies! Love the huge breakfast room. Eggs or bacon or sausage would have been nice instead of biscuits and pancakes - double carb meal. We love the Brookside and will be back!

Nice place fireplace right by a stream friendly staff

Excellent service, friendliness, cozy room, beautiful environment. Quiet. Peaceful. Continental breakfast very good. It gives the feel of being in a cabin but is a hotel. I would recommend a stay there.

Overall, the stay at Brookside had some pros and some cons. We had 4 rooms for 3 nights, and the location was very nice with the brook in the back. We really enjoyed that. The rooms, however were quite dated. The floors were so dirty that all the kids and adults who walked around their rooms barefoot had BLACK feet. They really need to replace the carpets. The cleaning crew completely skipped 2 of the 4 rooms on the first day, no apparent reason for that. Nothing was left on beds to prevent them from doing a cursory cleaning. The second day, we had to tell them to clean and even then they really only gave towels and made the bed, and emptied garbage. Sinks and bathrooms were not cleaned, the soap marks were not wiped up for example. We weren't super dirty so we survived, however if customers are paying for these services they should really receive them. It would be nice if they put a bit into upgrading the rooms for future visitors, since their location and brook are so nice. Front desk staff was nice.

It was a wonderful stay. Right by the creek very peaceful. We seen a bear very close to us it was amazing to see. The room was huge with a wood burning fireplace very relaxing. We will stay again.

It was ok. We went for our 28th anniversary because we stayed there in our honeymoon. The room wasn’t very big at all. Just room enough for bed and TV. I don’t recommend the breakfast. It was gravy and biscuits (no meats) some kind if instant pancake maker. Yougurt, bagels and cereal.

Really nice place room was perfect fireplace balcony was just perfect. Would recommend this place to anyone.

It was a very nice place to get away from the hustle and bustle of the city. The location of the hotel is about 15 minutes walking distance from the city center.

It could be a great place but with its age its in need of up dates starting with beds

Beautiful views wish pool and hot tub were open

They were all so friendly. Rooms a bit out dates but comfortable

Fabulous place. Walk into town is a little long. Will stay again.