Stayed overnight in hotel as we had a theatre show booked in Torquay on Saturday. Arrived early and was able to check in and pay for parking in the car park. Reception looked good and they were very helpful. Used the lift as we had a small case and were on the 3rd floor. It took forever to arrive and then when it did it was Definitely an experience- wasn’t sure if it was going to break down with the noises it was making and although it said for 6 people I think four would have been a struggle, it was so small, old and dirty. Eventually got to room, whole hotel upstairs in need of a paint and spruce up, looks very tired and the some of our furniture looked old. The chair needed to go to the tip and was quite embarrassing. The room slopped down as I quess this is an old building but it did make me feel uneasy. No pressure in the shower so having a shower was a struggle and the towels were so small they did not cover all body. We did use the bar next door for drink and dinner which was good. There is a lot on offer to do and is obviously a very popular destination for tourists but I did feel lucky that we were only booked in for one night as we would not be wasting any more money. Such as shame as they have a good business there just need to spend some of the takings making it better for the people who keep the business running. On a positive note breakfast was very good, however there is an additional charge as breakfast is not included in the price of the room.

Very dated and certain areas are not very clean esp games room.. Lack of respect from guests coming to breakfast in pyjamas.

Far too expensive for the condition of the building and standards of the rooms. Staff were extremely friendly, but this doesn’t outshine the fact that this hotel is outdated, unclean and poor value for money. Will not be staying again.

The entertainment at night and the dsco are really amazing and also with the spa and gym are great.i just dont like the lift because it's too small and it took so long by waiting. But, some staff are nice and some are mean.but, i still enjoyed it more specifically the entertainment and the disco at night and the SPA & Gym.

Lovely place, could do with decorating in places but not desperate, excellent staff, amazing food, what we requested for the stay was exactly what we got, only downside, wheelchair lift wasn’t working (not hotels fault) shower trap hadn’t been cleaned and I prefer pillow case protectors which they didn’t have

Amazing, rooms were clean. The outside area was great for a day drink with friends. Evening entertainment was also great.

Very friendly staff. Great pool. Beds very comfortable. Room basic but considering price, value for money.

Room was very dated, shower had no pressure so couldn’t wash hair. Lots of children running around the corridors.

The hotel was good staff very friendly. but the mattress was not the springs were sticking in your back.

The room was basic but spacious. No minibar in the room and the taps in the sink were not mixer taps so the kids had to wash their hands with cold. The food could have been better for vegetarians especially main meals. There was only ever 1 option or a jacket potato. Staff were amazing and the entertainment was great. The kids loved it, especially the evening disco. Soft play, bowling and the swimming pool were a hit. The hotel is a little dated and could do with a refurb but otherwise our stay was lovely. They made it special for Christmas with lots of mulled wine and miced pies for treats. We will defo be going back. Martin and Jude in the restaurant were especially great with the kids. Ella in the kids club was my daughters favorite.

enjoyed my stay staff was nice. Bed was comfy. Room was clean food was nice Jacuzzi was awesome swimming pool was nice would definitely stay here again and my partner enjoyed it and she wants to go back again

Great place to stay with kids, plenty to keep them entertained

Good

As always it was amazing, the place is lovely, the staff are amazing, the barman in the starlight lounge, the manager in the restaurant and Abi on reception were the best, as were the 4 entertainment staff members, the food is always excellent as well

There is lots of choices on what to do, but all areas need some TLC

Stayed 3 nights. Staff friendly. Hotel worn around the edges but clean. Lots of entertainment if you like cabaret type singing etc. Breakfast buffet was basic but filling. However the young waiting staff at dinner need a bit of training with regards to behaviour around guests at the end of service as more interested in going home than ensuring we were ok. Was a rushed experience so best to get there early. All in all a decent hotel.

paying to park during stay ,mattress needs replacing bar prices extortionate paying over 6 pounds a pint in club

This was our second stay at TLH, having previously stayed in the Victoria hotel. Breakfast was great, but it would've been nice if it was available a little later than 9:45 every morning. We didn't use the outdoor pool, but the indoor pools were superb, keeping the kids entertained for hours. Great location, just a few minutes walk to the beach and 15 minutes to Torquay town centre. The only gripe with this stay compared to the last was that the parking is now chargeable unless you hve booked direct with TLH. It was £10 per 24 hours. Other than that, everytjing was perfect.

Liked : The location, additional feature (Swimming pool, entertainment/ Arcade) Dislike: Average rooms with tiny tvs / poor toilet conditions / poor hygiene/ dusty / Noisy fans/ basic facilities which did not work - Hotel did have gym/ car parking and spa but were added extra at a cost on top off the premium prices on rooms.

I had discussed vulnerabilities of my disabled parents with TLH staff whilst booking and was assured that they would be well looked after, this was not the case. Inappropriate rooms were issued for disabled guests. Stairs up and down to either of the disabled room's. Arguing over the rooms with staff while my 86 year old farther stood by on his crutches for 30 minutes after travelling for 3 hours.

Windows need to able to be open more than 3 inches to let in fresh air room to warm

Great staff, lovely atmosphere, shamr the parking wasnt free

Pool

Lovely little weekend away hotel was nice enough not enough directions for places spar indoor out door pool ect .

We have stopped here a few times before, it has gone from a semi personal service to a self service. Mattress lumpy needs to be replaced, very uncomfortable.

Very friendly staff. Lovely pool and great location

OK large hotel. Needs a decorating update. We booked B & B. Sitting for breakfast regimented. You had to be allocated a place, despite there being tables available without reservations. Difficult to get a seat for entertainment .Hotel was large and entertaianment area did not appear large enough.

Check out too early, check in n too late. Bed uncomfortable Nice atmosphere

We only had 1 night for a family get together to celebrate birthdays The facilities are very good overall but very out dated carpets need renewing and painting to freshen up, which I think they are undertaking in some areas. Great for kids lots to do and in a good location with bus stand outside and a town train as well. Would recommend, Price quite reasonable would be happy to pay more if updated. Entertainment was good.

This was my 2nd time at the resort, I have found it a great place to stay on my own for a mini break. A very reasonable price for all that is on offer. It's lovely to relax by the outdoor pool or go for a swim in the indoor pool (really nice temperature!). I've had a pedicure both times which is in a lovely relaxing spa area and the entertainment is great, love music, karaoke and disco all in one evening! The rooms have been perfectly comfortable, all round recommend!

Stayed 1 night in a double room 303. The bed was comfortable and the room was clean. However like the room the hotel felt tired and dated. Uneven floors that creaked in the bathroom with old sealant around the bath, claustrophobic corridors where only one person could pass and just a dated feel to the building. The full English breakfast was average which I had, I didn’t have anything else but the rest that was to offer looked fresh and nicely lauded out. I was told that someone would come ask if I had any special requests but nobody came. The hotel is a five minute walk down the hill from the beach which is great and a fifteen minute walk from town. Would I stay again? Probably not, I’d rather pay extra for something more modern. 5.5/10

I was put next to generator and the most annoying part, I don't know if corridors are to tiny but everyone was hitting the door with their luggage early in the morning. Alarm went off at 7:40 in the morning, housekeeping entered without knocking. Overall was OK. Staff is nice.