Stayed with wife and two kids in a deluxe Japanese style room with private bath. Hotel is situated on a beautiful property. Room was big and “fairly” clean. Understanding room was Japanese style it is still really out dated. Some walls marked up, toilet was yellowed from age. Amenities listed included shuttle from train. When we called to arrange shuttle we were told unavailable. Took over an hour waiting for taxi in the rain. Message to the property regarding this went ignored. When we arrived the restaurant was closed that day and no food or store nearby. When we woke up the restaurant was closed again so no food for the family. TVs are small and outdated, property claimed we could connect to streaming to watch English shows but it did not work, when we called the office they put a gentleman on that did not help. The view from the room and bath is very nice overlooking the river but that was really the only nice part of the stay. Bath was nice but they have re caulked it very messily which subtracted from any luxurious feel. Beds were comfortable in the room but not living room, blankets were duvets and quite nice. Overall, property has a lot of potential but we left unsatisfied based on the price and service

We only stayed one night- we had amazing massages, and an incredible Japanese breakfast. The room is as pictured, spacious and comfortable. The staff were lovely and helped us order a late Uber eats dinner. Stay two nights so you can explore the area (we didn’t have time).

The Staffs is very helpful.

We had a wonderful stay here! Great location and wonderful accommodation! Would recommend to reserve dinner before hand at the restaurant at the hotel.

It was quiet, peaceful, gorgeous, and such a beautiful place to stay. The staff were so accommodating, everything was clearly explained, and the onsens were perfect. We had such an incredible stay here and would come back any time. The only downside is its distance from the train station, but this doesn't bother me. It's worth the walk.

Overall the place and the stuff were amazing

Beautiful views, great service

The hotel is sorely out of date and needs a refresh. The rooms were not very clean, most notably the bathrooms and the terrace had not been cleaned for a long time and needed to be upgraded. We were only told that the restaurant was not open once we arrived, so had little choice for dinner as much of the town shuts after early evening. Staff were not able to effectively communicate in English upon our arrival and couldn't help us with any alterations. The photos promised much more than the reality, and we were disappointed with the stay as a whole.

Very good hotel in a traditional Japanese style. Great people and great location next to the Uji river! We had a great stay. Thank you!

We loved our stay at this beautiful ryokan. The surroundings are so gorgeous and peaceful being right next to the river. Our room was comfortable for our family of 4, and we greatly enjoyed the stunning and delicious kaiseki dinner. Email them directly to arrange the dinner as they also provided a kid version for our younger son. They were very accommodating and responsive to all our needs. I definitely hope we can return again!

Great room. Loved the private onsen. Amazing views of the river. A bit of a walk from the train station (17mins) which is alittle annoying dragging luggage.

The view from the room is great The hotel is well managed and the room is clean and comfortable and there are parking spaces available Overall, we had a cozy and relaxing night

Massive room overlooking the fast-flowing river. Can’t open the windows as it’s buggy. Expensive place, as it’s a spa. I really struggled with sleeping on futons. 10 minutes riverside walk to town past the shops for matcha stuff that cater to day-trippers. There’s a really good Starbucks very near, but ABC in town is best for coffee and cakes.

We had a lovely stay in Uji at this property. The service was fantastic! We loved the room, especially the personal onsen. We had an especially delicious meal at the steakhouse on the property, with an incredibly kind and attentive chef. Would definitely recommend eating there if you get the chance!

First experience in a Ryokan. No dinner provided. But there are food around the area to dine. However shops close very early. So have to dine early and rest in the Ryokan. There's private onsen in the room that we book. Make full use of it

LOVED staying here! The building itself is a little bit dated and this includes the check-in/dining area BUT the rooms were fantastic! We were blown away! Amazing/relaxing views, great amenities, comfortable beds - our only regret was not staying longer.

Clean spacious rooms, quiet area

Staff are nice and friendly.

Lovely hotel with great Uji river view. Every attractions are nearby. Try to book room with private onsen. Definitely come back again.

The river view is so beautiful. Room is very clean. Has heated floor in the living room area. Pick up and drop off service from Uji station was very helpful.

It has a great view of the river, the onsens are very nice, and there are 2 temples and a beautiful hiking trail within 10 minutes walking from the property.

20 minute walk from train station to the property. No eating locations nearby, need to walk 20 minutes back to find a place to eat. Most places nearby close early, around 6pm, so it was a challenge to find places for dinner. The property advertises a steak restaurant but it requires a reservation. We tried making a reservation more than once but each time was told that there were no openings. Then when we walked by the restaurant later it was completely empty, lights on, but no one in there. It seems the restaurant isn’t even open anymore. Be warned that the property’s website is very misleading. Our expectations for the property were much higher after viewing the website but we were disappointed to find that the photos and some amenities listed on the website are not accurate. For example the website mentions that a shuttle is available to pick guest up from the station. In reality, there was no shuttle. We had to walk or find a taxi.

Staffs are nice, take special care to my baby Must visit again in future

Nice location and kind staff but seemed inexperienced and didn't speak too much English. Not many places to eat nearby unless you're eating at the ryokan or at their steakhouse across the street (which you need to make a reservation for).

Lovely hotel, great location right on the river and walking distance from the station(s) and many attractions, restaurants and shops. Would definitely recommend this hotel to others.

Wonderful experience. Beautiful Japanese style rooms with tatami, really spacious. Small balcony overlooks the beautiful scenery of the Uji river. Great amenities and complimentary snacks and tea. Staff was extremely helpful, and their service was fantastic. We arrived early and they kept our luggage for us. When we came back later they had already transferred our luggage to our room. They also arranged a member of staff to show us our room. There are 2 hot baths available for all guests. Hot baths are available until 11:30 pm and 6-10am the next morning--a great way to relax after a long day of travelling! We chose the traditional Japanese style breakfast package. This included many small courses such as grilled fish, tofu hot pot, miso soup and pickled vegetables. Guests can help themselves to rice, tea porridge and orange juice. Overall, a wonderful experience! The only downside is that the hotel is a solid 15-20 minutes walk from the rail station (although still a walkable distance).

Love the hotel! Nice staff and comfort room!! Highly recommended if u are self-driving

This hotel needs some major upgrades, and more helpful staff. Other than the shuttle driver, and breakfast ladies the rest of the staff needs some training in customer service. If your going to charge customers upwards of $500 per night, please at least bring their luggage to their room. Pros: Hotel picks you up at the train station if you arrive before 5:30 p.m. Breakfast and breakfast staff Nice view to the river Onsen on site (not natural hot springs) Cons: Staff comes off as fake friendly Hallways reek of cigarette smoke Outdated facilities Thin walls tiny elevator Kaiseki dinner portions are too small, and very soup heavy

Our room faced the river - which we could hear even through the closed window! Beautiful views, very peaceful area. Excellent traditional Japanese breakfast. On site public bath was very clean, quiet - and very hot! Don't stay in too long ;) Excellent customer service and such an interesting, beautiful area. Looking forward to coming again someday!

The rooms are very clean and spacious. The front desk clerk was very friendly and helpful.

Pros- Uji is an escapade from the bustling Osaka City. It is walking distance from Keihan-Uji station along the Uji River. There is another railway line, JR-Uji too. Uji is the capital state of green tea, so there are teahouses selling matcha tea, snacks and desserts. The hotel staff from the reception counter, driver of the shuttle bus and the breakfast lady were very friendly and approachable. The futon was big enough for 5 of us and it was clean and tidy. Ryokan is okay too. Cons- We went on December and so probably it was winter season, not much activities were carried out. Most shops closed before nightfall. Worst of all, there was a major construction going on and we saw scaffolds around the river which was a letdown.

Everything was excellent!! Encluding hospitality, hotel, environment, sauna, food was very satisfied.