With Reception Closed there was no access to the room keys. This room was booked about 10 p.m. local time through the internet. Immediately after booking I tried to call the hotel to arrange a late arrival since we were about an hour away. The reception was already closed when I called so that I could not arrange a late arrival. I called hotels.com and they could also not reach the hotel reception. My reservation was not able to be cancelled by me or hotels.com. The next couple days hotels.com checked and no charges seemed to be going through. When I arrived back in the U.S. and got my credit card statement there was a charge I did not recognize since it said SARL and was after I had already arrived in the U.S. I disputed the charge until "SARL" was able to provide documentation indicating this was in fact the Hotel Le Monestié for the night I had tried to stay. I approved the credit card charge since I had actually made the reservation through the internet but have since been trying to obtain a refund from the hotel. After an email with documentation and several phone calls, I have been unsuccessful. The result is that I have been charged for 2 rooms but had to sleep in the car that evening since we could not locate another room late in the evening. Hotels.com has tried to get me the refund with no success. Even though the reservation was not able to be canceled, this transaction does not pass the test of fairness since the hotel did not provide the keys

With Reception Closed there was no access to the room keys. This room was booked about 10 p.m. local time through the internet. Immediately after booking I tried to call the hotel to arrange a late arrival since we were about an hour away. The reception was already closed when I called so that I could not arrange a late arrival. I called hotels.com and they could also not reach the hotel reception. My reservation was not able to be cancelled by me or hotels.com. The next couple days hotels.com checked and no charges seemed to be going through. When I arrived back in the U.S. and got my credit card statement there was a charge I did not recognize since it said SARL and was after I had already arrived in the U.S. I disputed the charge until SARL was able to provide documentation indicating this was in fact the Hotel Le Monestié for the night I had tried to stay. I approved the credit card charge since I had actually made the reservation through the internet but have since been trying to obtain a refund from the hotel. After an email with documentation and several phone calls, I have been unsuccessful. The result is that I have been charged for 2 rooms but had to sleep in the car that evening since we could not locate another room late in the evening. Hotels.com has tried to get me the refund with no success. Even though the reservation was not able to be canceled, this transaction does not pass the test of fairness since the hotel did not provide the keys

No lift in hotel for us older(74) people to get the luggage upstairs.

Hotel on industrial estate. Nice swimming pool and 1 lovely restaurant nearby but a fair distance from the town centre

Booked this hotel the day before I travelled. The selling point for me was the pool. The hotel was everything it claimed to be. The staff were friendly and helpful. Due to no restaurant or bar and the fact that the hotel was unstaffed after 10pm gave it the feeling of a motel rather than a hotel. This is mearly a reflection/opinion and not a complaint.

This is a good hotel if you are looking for accommodation in this area. We had been warned that Beziers was rather unattractive but wanted a couple of nights to explore things of interest near by. The staff are excellent, the hotel modern and well kept. There is a small outdoor pool. The hotel is located in a quiet neighbourhood dominated by a small hospital and a couple of health clinics. It is easy to find, being a short distance off the road to Pezenas. There is air-con, a safe in the room, decent wardrobe space but no kettle or fridge. There is no bar or restaurant at the hotel but they will serve you a drink in the lounge. Breakfast is better than the average offering that you get in France. Overall, it is good value.