I have a great time at the property … and the staff was great. I definitely will come back again Is very close to El Conde, and the only thing that was missing was a little bit more off police presence during the night on the area.

About two years ago I visited this hotel but was staying in different one they gave us a tour and it was very well kept so I booked to stay on this trip. I was not even able to stay one night as the room was not well kept at all with wallpaper coming off the walls, shower not clean and blinds in room were terrible. Within 2 hours of checking in I went to the front and let them know it would not be possible for me to stay and ask if they could offer any part of refund since I was staying 4 nights I was told since it was booked through Expedia they would not offer anything. To make sure my review is honest the cancellation policy was 3 days before arrival so they were not required to give me refund. I walked and found another hotel and moved within 3 hours of check in.

Excellent service and information provided by the staff. Even though we got to breakfast too late on checkout they put together something for us, so generous. The common areas of the hotel are very welcoming and nice to hang out in. Our bed’s mattress collapsed when we got in to the room, but even though it was around 20h/8pm they sent us a carpenter who fixed it. Otherwise, I’d say the room was at the height of the price. Great location for discovering Zona Colonial which has been degrading lately so nice to stay at a place that is still in walking distance for everything. You’re more than done in four days.

Very Nice & Very Clean

Location is central to all the zona colonial activities. Really enjoyed this hotel.

Likes: nice staff, AC and fan, daily cleaning, self-serve coffee and water, basic breakfast (4 options) Dislikes: weak water pressure in shower, flimsy door lock, safe is not mounted so someone can just walk off with it so we never used it

It’d be convenient if they had a bus boy to carry the luggage to the room. It’s a long way to walk carrying 4 suitcases.

Comfortable

It was very convenient for us thanks again for everything

Paint smell and dirt outside my room. I can forgive it because they were doing remodifications, but they should have kept up with the cleaning.

service

The sewer smell was unbearable I couldn’t sleep the first night. Terrible. Pool extremely dirty no one used it. Owner very rude, fruit on breakfast old saggy. Dirty hidden kitchen. Mangu horrible. That place is very very bad.

Wonderfull staff.. beautifull property too

Thank you so much for such a wonderful experience, I felt like I in a villa all for my self. It was such a homie feeling that I will be telling all my friends and family of this Hidden Gem, I will be coming back for more!!

We wanted to stay in the Colonial Zone in a Dominican owned Hotel rather than in a worldwide Hotel Franchise. We have done this before in another Hotel before and this hotel was very one-of-a-kind. The room was very clean and the mattresses were very comfy. We booked a Superior room and I would recommend it as a minimum. I did see the standard room and they are lovely too but of course smaller. Our shower water was there and hot as needed. You know what they say about Dominican water: It's hot and arrives slowly. This hotel has beat two other 4 star hotels in that regard. Every room in the hotels has its own code lock where you set the code yourself. The safe is your room, but the only thing I would suggest is to have a decent safe in the room. However, the property seems very safe as the entrance doors to the hotel are coded. There are two separate entries to the hotel as the superior room side is separate from the other main hotel. You can go through either door. Breakfast is included and is simple but sufficient and nice. At least three options and they will gladly accommodate you. Whether you are on a budget and want a great place to stay for your money or whether you want something authentic Dominican and support the local people, you will not be disappointed. You are literally in the Colonial zone in walking distance from everything i.e the Christopher Columbus Cathedrale and restaurants and shopping all around and abound. 100% recommended

Overall, the hotel was cute, and vintage, so you get the vibe of the Zona Colonial. It's like 8 min walk from the main park and the popular restaurants, which means the area is quiet. What we didn't like was the fact that the AC wasn't working at night, and it was really hot. Staff told us that the power was out and they were working off the generator so basically they couldn't do much. In my opinion, if something doesn't work at your property, let the guests know, find a solution to accommodate your guest, or don't book those rooms. That was disappointing and it's the reason why I wouldn't go back.

Great to explore the colonial area, quiet to rest, nice staff, comfortable rooms

My friend and i went on vacation for a week there and we had such a great time. The staff was so friendly that we felt like we was at home. Funny thing is that it was so friendly that we drank with the clerk that works there one night. Thank you Casa Sanchez

Casa Sanchez exceeded my expectations. It’s a beautiful place and its location is perfect.

Muy buena estadia

This was an amazing stay! The staff were accommodating and super friendly and it’s location was EVERYTHING. I can’t wait to book for my next trip🙌

Location and quality

It is a nice property. The room was nice. It was clean and decent. I wasn't wowed by the place, but I do recommend it for short stays for its location and price

Excelente servicio. Personal muy atento y amable.

Love the esthetic of the hotel; and the fascinating history about it. However, there’s a lot to do in order to improve.. the property is not well maintained. Dust and spider webs visible everywhere. in cabinets, lamps, ceiling fans. the blower or outlet didn’t work, the iron if you need it you have to ask for it. the safe didn't work. The closet doors didn’t close or open properly; it had to be lift to move the closet doors. Both of the knobs broken. if you don't have Netflix or something similar there is no TV not even local channels. Check-in was a mess. on their system they had a different date for check-in and check-out. But I had purchased a package Flight & stay together; so we know what that means.. their mistake not Expedia. I paid for two particular rooms with doble beds and got something completely different.. very disappointing Staff was friendly, and Thank God I had so many excursions that I didn’t spent much time here. Nonetheless, I wouldn’t consider staying here again more less recommended. Sad because This hotel has such a wonderful history and beautiful aspect.

Excelente lugar, servicio óptimo, el personal amable y atento. Definitivamente volveria

Great position right in the center of Zona Colonial, room was spacious and clean. With the hot temperature in the Dominican Republic, the swimming pool was perfect to refresh! The staff was very friendly and welcoming giving us precious advices about how to get around! If I can give a little suggestion, the property needs minor renovations and maintenance. It would be also nice to have a breakfast menu (in 3 days we got 3 different descriptions given by 3 different members of the staff) so to clearly know what it's included and what not.

Clean and orderly...no complaints

Our stay at casa sanschez was nice. The location is perfect and very close to everything in the colonial zone. The looks of the property are also nice and everything was clean. I do have to say that you can hear everything because you are in a neighborhood so if you're a light sleep I would suggest to bring earplugs. The staff was amazing and super friendly. My suggestion is to work on amenities in the room. Im a coffee lover so maybe a small machine would be awesome. Than again there is coffee available downstairs near the pool all day.

The common space in this hotel is lovely, breakfast was good, and the location is good. However, the "Superior Room" was basic at best. The staff were friendly and helpful, although some of the problems we had with the room were never fixed. The shower did not drain and the water temperature and pressure were very inconsistent (either burning hot or freezing cold). The safe was broken, and they replaced it, but it still never worked. The bed was quite hard. Nothing luxurious about the room. Overall, it was fine, but overpriced for what it was, and I would look for a different hotel if I return to Santo Domingo.

Great service.

Great place. Especially for couples. Close to the historic places in Santo Domingo. Safe. Will definitely stay there again.