All good

Very professional staff and clean

They did not clean or change towels, Also AC broken and had to change room at 4am, terrible sleep for the first day. They need to pay more attention to maintenance and room service.

The rooms & restaurant were very clean. The staff was very professional and friendly. I would stay there again.

Hotel is not in good condition

Transportation to the airport

Everything was very good. Staff wS very friendly & helpful. The food at the Okive Restaurant was excellent.

Did not like the fact that curtains would not close by design. Good luck sleeping in once the sun comes up.

I love that there is overnight parking available to guest and transportation to airport!

Loved it ❤️❤️ Every one was so nice and clean room and with breakfast and all included in stay had it easier

Everything was as expected for the Holiday Inn Group. We had a very nice stay.

Needs maintenance

Excellent room. Our dinner at the HI restaurant was wonderful.

There were 20 in our party so we spent most of our time around the pool. We were there for the Men's U18 World Softball Championship for 11 days and would have enjoyed seeing the country, the city and enjoying some sights. The Holiday Inn Aeropuerto was a great hotel, it was the city itself that was a disappointment for us. The staff in all areas were courteous, friendly and helpful. Thankfully the restaurant had wonderful food since there was very little choice in the area. The dryer had bearing problems and marked up or destroyed everyone's laundry. The hotel staff washed our clothes and got out the marks, closed the laundry facilities and were arranging for a new dryer. There was very little to do in Hermosillo and nothing to see if you did go for a walk in this industrial area. The little stores around the area supplied us with what we needed to get started, then Uber took us everywhere we needed to go. The surrounding area had garbage strewn everywhere but we felt safe whenever we went out. We found a young Uber driver, Axel, who spoke English so we kept him for a week. He was amazing and took us through parts of the town we otherwise wouldn't have seen on our way to and from the Stadium. He gave us commentary on his City and the places we should see and food we should enjoy. Axel made our trip worthwhile.

Staff was wonderful.

We liked the careful attention to cleanliness and management's kind consideration in helping us resolve a reservation issue. We will most certainly be back!

Friendly staf

Nice place, clean staff were Really helpful. Parking was great with security walking around all night.

Very friendly and helpful staff. Convenient location. Transportation to the airport

breakfast buffet was very good with violin been played on background. Very nice staff, comfortable bed, clean rooms!

Safety was perfect.

Good service, excellent attention and convenient location

I will never stay at this hotel again. Everything was bad at best, and the staff was terrible. Especially the management.

my wife and two daughters had to spend one more night at Hermosillo because we didn't want to travel back home in the middle of the night from our Cancun trip. so we decided to stay at one of the hotels, and this hotel is really really nice, the beds are super comfortable, and they are close to many restaurants and shops... the only thing that I was surprised to know is that they only give you one free buffet, so you have to pay for the other three. Mmmm how inconvenient, but since my two daughters don't eat breakfast, we skipped it, and we moved on.. other than that is a great hotel.

We stay here when we're flying into or out of the Hermosillo airport. The staff are excellent, the restaurant has nice options at very reasonable prices. The room is large, clean and comfortable. We've never tried the pool, but it's pretty and clean.

Very close to the airport.

When you ask for service

Good property, clean, modern, convenient also has shuttle service to the airport which is just 5 minutes away. Breakfast included. Disappointed that the pool & hot tub were both cold water. Restaurant 'Olivio" had good food and service. Would stay again.

Close to airport with a lounge and restaurant attached

Good breakfast included with stay. Staff friendly and easy check in.

Quick and easy

Dinged the property a couple of stars for the surrounding area. Everything else is 5 star within the context of an airport hotel. And in truth, nobody stays at an airport hotel because of the surrounding area. Proximity to the airport and facilities on site are why you stay here, and they’re excellent.