We stayed 2 nights, half board with private in room Onsen. Pros: less than 5 minutes walk from Hirayu Onsen bus terminal, great private bath. Public bath has 4 different pools, which was all fantastic. Food is good and service is standard. Good room size. Cons: facilities are old and dated. There’s some lingering smell in the room. WiFi very weak. Bugs inside the room. This could be very typical for a traditional ryokan but not to my liking.

The hotel room is very basic and run down. There is no drinking water in the room. The toilet bowl seat does not come with heater and the shower curtain was very dirty. The outdoor onsen is very dirty. There were a lot of dead skin cell, scabs, and debris.

Unfortunately not a very pleasant stay for us. We booked 3 nights and checked out after only 1 night. After travelling 6 hours to get there, the young lady appointed to look after us was rude and unkind, trying to hurry us up to drop our bags and go to dinner. We barely had time for a quick bathroom break and she was phoning us telling us to hurry up because she was waiting. It was a long day so I just let it slide without worry. Dinner was nice but there was not options for your meal. Breakfast was exactly the same. The private onsen was our only highlight but even then they could use some serious updating. All furniture was stained and old which made the property look worn and dirty. The property is close to the bus station for day trips but not much else around in terms of amenities or shops. For the price I expected better.

Amazing onsen! I booked a room with a private open air onsen for end of March 2024 and was blown away at how nice my room and the entire hotel was. The facility was impeccable, food was good, staff was super nice and my room was so great. I was only there two nights and regret not staying longer. I will definitely come back to this onsen. Also, the surrounding was snowy and it snowed the second night, loved it! It felt great to relax outdoors in the warm water! Thank for Onsen staff for such a great experience.

古色古香的住宿

Great food and hot spring for family to stay at.

Very nice private indoor and private outdoor room Onsen, especially when it is snowing.

Good value for money