10/10 - best room I've ever stayed in

Hairs in bed, not a clean place to stay

The concept and design of the hotel is great. Location is also good. The room was nice and quirky. Half of the staff were friendly the other half seemed miserable. However the cleanliness of the hotel was far below expectation. For a 5 star luxury hotel and the price per night you expect it to be pretty clean. There was a lot if cosmetic damage which I understand but perhaps not to that extent, they used decorations to hide some. Milk was off in the fridge and looked used. I expect more from such a hotel.

Stayed here to visit Manchester Christmas markets , great location, fantastic hotel. Parking and concierge is worth the hassle free nature, however Manchester driving seems to have collapsed with traffic so be aware. Breakfast is as good as you could ask for as is dinner having enjoyed both. Staff at both dinner and breakfast were top quality with nothing they would not help with. By coincidence having met at check in, Breakfast and collecting our car at the end of the next day, it is clear that the GM Jenni is a very kind, intelligent and caring person that really wants everyone to have the perfect stay. Due to horrific weather during our stay I watched both Jenni and a gentleman on consierge give out their own personal umbrellas to guests. While the hotel do give all guests umbrellas, they clearly ran out on the front desk and in the case I witnessed, some guests are either too thick or too entitled to realise they had one in the wardrobe. Thank you too all the staff your hard work does not go until noticed and I wish Jenni and her team all the best for Christmas. Ryan and Lauren x

Hotel is still one of our favourites in Manchester. Rooms are comfy and luxurious. Only thing that let our visit down was the Club Brass bar. Service was lacking, cocktails are a premium price with no garnish or attention to detail. They decided to remodel the bar whilst us and a few other couples were having a pre dinner drink. Chairs and tables scraping across the floor isn’t very 5 star. Would stay again but avoid the in house bar. Plenty of nice places outside the hotel to visit.

Very friendly and helpful staff, especially the concierge manager. Hotel very nice.

What a beautiful hotel ... This is most definitely one of my favourite places I have ever stayed. The building is stunning the decor.and attention to detail incredible. You feel v special as soon as you arrive u til the moment you leave. The room was stunning and so comfortable. We paid for hotel parking which is a valet service and was worth every penny. I will most definitely be back and highly recommend The Gotham it is wonderful and in an excellent location for all the city has to offer. Loved it.

First time staying at this acclaimed '5 star' hotel but really struggled to see how it has any stars. We stayed in a premium suite (Inner Sanctum Suite) to celebrate our 7yr anniversary. This room comes with a separate lounge area with a projector and smart TV to watch TV/Movies etc. It was meant to be an ideal room for movie nights. Firstly the TV didn't work properly, we had a constant error message every time we tried to put netflix on, Amazon also started to give error messages. The vanity mirror in the toilet was broken, the big mirror inside the cupboard would swing shut every time it was opened (whacked me on the head) and the mini bar area left dirty with dust and crumbs laying around. I told the hotel staff about the issue and was told it would be fixed asap. We came back from dinner to find nothing had been done. I asked them again to have the TV fixed and the other bits repaired. The second day finally an attempt at fixing things but again no result, everything was left unresolved when we came back from lunch. Then my calls to the reception were being ignored, I had to go all the way to reception to speak to anyone each time. On the 2nd night we also didn't receive the turndown service. Upon checkout I was told that we would be refunded a night for the terrible service and experience. It's now coming up for 2 weeks and no communication or refund from Gotham. I've followed up 3 times and no result. I guess people are 2nd class citizens unless your a Molly Mae.