The location was brilliant,it should've been a good studio but there was mold smelling all through out,n my partner has asthma... It was clean but not spot clean to be honest,the floor was dusty our feet got dirty. Otherwise is a nice place,and the mattress was really dirty,had dirty marks on.

I booked 2 rooms here for my elderly parent and their friends - when they arrived only one key was available so they chased and was told that it would be there later so they dropped luggage off and went to explore Cambridge. They came back 5 hours later and still no key so they chased again - to be told it would be 10 minutes - 20 at the max - 2 hours later still no key. When chasing again they had the phone put down on them repeatedly. They ended up having to stop all in one room - 4 elderly adult and one is registered as disabled - no one got any sleep obviously and they ended up having to return home a day early and the key still hadn't turned up. I am still awaiting a response and an apology - the worst company I have ever dealt with - save your time and effort and don't bother!!

Terrible service from The Payman Club. Moved our location twice due to 'maintenance issues', the second of which we were not notified of. They also mixed up the date on the first change, so without chasing them we would have had nowhere to stay. Final property location (Arbury View) was dirty, smelly and no representation of the original booking.

At first in the announcement there were two different photos of two bedrooms. It wasn't true, it is just one room with one bed. The price is too high for a small, dirty place like that, so it isn't appropriate for families. I found oily windows and soil in the bathtub. I will never go there again.

Very shabby, would not recommend. The room we were allotted has revolting shower tray stains and had not been prepared for our check in. This is not a criticism of the staff, who came the next day to try and make amends for my complaints. The company that run the operation clearly do not allow a budget to clean to COVID standards.

checking in was a nightmare. unable to reply on their website with time of arrival so phoned to let them know and was told someone would be there to meet us at 4 pm. no-one was there so phoned and they told me that they do not meet people i had to do various things on phone to pay a deposit and full payment but it would not go through. they eventually gave me a code to access key and someone arrived later with a card reader. it was finally resolved after a very stressful time as i do not like using computers or mobile phones.

Cheap shabby furniture, mattress was awful springs in your back all night... boiler right next to the bed so was woken up every hour by the noises ... would not recommended.

No heating... bed slats where broken. Mould on the walls... Would never stay there again Check in told me I was in room 1 went into the main building and their is no room 1... Eventually got in contact with owners and they asked me to try outside the building. Lastly very bad smell of mould in the room...

They cancelled my booking and offered me a poor quality flat away from the city and over a corner shop. They did this 2 hours before my arrival without any good reason. No apology was offered

Once I booked and paid the room, I received further 2 e-mails, which carried no reference to the booking, requesting the signing of a contract (not possible to do on my mobile, due to stability issues) and a set of rules to retrieve the key and pay a deposit. I ended up calling a dedicated number from the doorstep of the b&b. A young chap turned up with keys and cc machine to take the deposit. The latter has not yet been Given back. In the room, the bedside lamp was not working. The fee was Spartan and basic.

Very small and untidy accomodation, bed collapsed in the first night, WIFI wasn't working. The personnel dealing with it was professional enought to put me in another accomodation though.

I paid an extra 30 pounds for late check-in as we arrived at 9 pm, which shouldn't be necessary as they have a self-service check in solution. But when we arrived I hadn't received any information or password on how to get the key. We tried to call the contact number that I had received in an earlier mail, saying that this was the number I could call if I needed help. We tried calling the number for at least 30 minutes and no one was picking up the phone and a few times they hung up. After an hour we got in touch with the employee, who said he would send someone to help us. The young man who came didn't have a master key and another hour went by, where we waited for our key. He said that they would contact us about a refund, but I am still waiting. The apartment has a good location within walking distance of the city center, but I will not recommend this place as it is dirty, sheets and towels were missing and it is hard to get in touch with the staff. Do not let the pictures fool you.

Despite being advertised as having free parking there is NO parking. There is no external sign that this property is a Hotel, nor is it in the description that this property is accessed by about a dozen steep steps. This is why after we had paid we didn’t even bother getting out of our car. After a very long drive we didn’t have the energy to find a parking spot then walk in the pouring rain with our cases . Glad we found a Travelodge with covered parking and a lift just along the road

Difficult check in. Room in poor repair.

Nice room on walking distance from the centre of town. Quiet and cosy

I had a good size, quite comfortable deluxe studio on the top floor at the back of the building with good facilities. The experience for me was let down by the fact that there was a boiler in the room which just made noise all night (not good for a light sleeper). The two bedside lamps didn’t work either and the communal areas were in need of a bit of TLC. The toilet/shower was tiny and it was very difficult to adjust the temperature of the water in the shower. Please note that this is NOT a hotel and there is no one on site to discuss any problems you might be having with your room ( someone meets you initially to hand over keys and orientate you to the room). There is a contact number for an office somewhere in Cambridge.

The room itself was very clean, modern and white! Its location is central and close to shops, eateries and expensive parking a 15 minute walk away. But I had three problems with it that will result in me not using it again:1. The ensuite bathroom was extraordinary small, so small I wonder if it could pass health & safety legislation? Its small sink overlapped the toilet bowl and to use the shower, requires an S-shaped manoeuvre to exit the bathroom in order to get dry (an impossible task inside!). 2. No bed side light was available, so had to go to bed in the dark or get up to put the overhead light off at the switch by the door.3. The free WiFi worked intermittently which was very frustrating if you require to work from the room.I reported the last two to the management to no avail. I also communicated with an American family with young children who arrived late at night (10:30pm) and waited outside for an hour for someone to come and deliver the key to their apartment.

The room itself was very clean, modern and white! It's location is central and close to shops, eateries and expensive parking a 15 minute walk away. But I had three problems with it that will result in me not using it again: 1. The ensuite bathroom was extraordinary small, so small I wonder if it could pass health & safety legislation? Its small sink overlapped the toilet bowl and to use the shower, requires an S-shaped manoeuvre to exit the bathroom in order to get dry (an impossible task inside!). 2. No bed side light was available, so had to go to bed in the dark or get up to put the overhead light off at the switch by the door. 3. The free WiFi worked intermittently which was very frustrating if you require to work from the room. I reported the last two to the management to no avail. I also communicated with an American family with young children who arrived late at night (10:30pm) and waited outside for an hour for someone to come and deliver the key to their apartment.

The hotel is a 20 minute walk from the centre and seems to be recently renovated. The staff however was waiting ready with the card-machine in hand when we stepped in the door and didn't put it down until we payed the deposit. They also made remarks about us being 'just in time' to not pay the 'fine' of 30 pounds for arriving after 20.00 and made sure to tell us if we didn't leave in time this also would cost us 40 pounds. This whole focus on money when we had only one foot in the door made us quite uncomfortable and in some ways was plain rude as we did already pay for the room. One of the pillows on the bed had the dirty imprint of the bottom of a shoe which made us assume it wasn't a very clean bed. The room itself however was quite clean and had all the basic needs including a kitchen toaster and bathroom. Although I'd like to meet the person who could fit on that toilet with the door closed without having to rest your arms on the sink. If you compare the price we paid for this apartment to hotels in the neighbourhood I think you'd be better off spending your money on a hotel room as you'd get more worth your money there. If the price of this room was lower it be fine for any young couple/students wanting to visit Cambridge.

The hotel is a 20 minute walk from the centre and seems to be recently renovated. The staff however was waiting ready with the card-machine in hand when we stepped in the door and didnt put it down until we payed the deposit. They also made remarks about us being just in time to not pay the fine of 30 pounds for arriving after 20.00 and made sure to tell us if we didnt leave in time this also would cost us 40 pounds. This whole focus on money when we had only one foot in the door made us quite uncomfortable and in some ways was plain rude as we did already pay for the room. One of the pillows on the bed had the dirty imprint of the bottom of a shoe which made us assume it wasnt a very clean bed. The room itself however was quite clean and had all the basic needs including a kitchen toaster and bathroom. Although Id like to meet the person who could fit on that toilet with the door closed without having to rest your arms on the sink. If you compare the price we paid for this apartment to hotels in the neighbourhood I think youd be better off spending your money on a hotel room as youd get more worth your money there. If the price of this room was lower it be fine for any young couple/students wanting to visit Cambridge.