Stayed a second time coming back from travels first time really lovely. This time i was let down by this hotel. The bathroom had mould on the shower handle holder and the shampoo/body wash had duck tape taped to hold it. This is not what I expect for this hotel range or price level. I spoke to the hotel staff but they said nothing could be done as already paid for. Not happy a partial refund should be given here when the room is below par like this!

Great location, convenient great service. Perfect setup for travel.

The room as such was as expected and paid for. Thank you. But the cleaning was below average. I found paper waste on the floor, and on the table was a very greasy an visible spot of dirt, likely from food. Also marks from coffee cups were left on the table. In the hallway I noticed paper towels on the floor when arriving. They remained in the same spot, when I left the next morning.

Comfortable quiet stay right at the airport

The room was very dirty. The carpet was stained and dusty, as well as the sofa, and a pillow had some greasy stains. The edges of the room's floor had dusty build-up, and there was black mold on one of the edges of the sink. I only stayed in it because I was staying for a few hours between connecting flights and I was exhausted. The one good thing they have is their staff who are very kind and helpful. Would never book again.

Very bad check-in experience

Perfect for what it's designed for, simple clean rooms with restaurants and easy to get to by train and easy access to terminal 4.

Wuick stop on business trip. Room is minimal but bed is fine.

Very straightforward check in and easy to find the hotel from terminal 4 Comfortable, clean room and a substantial breakfast- all you need before you fly!

Very comfortable bed, quiet room and good menu choice in the evening. So convenient for Terminal 4. I will definitely stay again

Just a few hours stay at the hotel wasn’t enough to say much.

Modern clean and good sized room. Breakfast area efficient well stocked and tasty

Hotel is nicely situated convenient to Terminal 4. Has easy train access to other terminals at Heatrow as well. They do have light foods to choose from at night but is next door to a main course restaurant for those that prefer a more elegant meal

Excellent. I rested well after a long flight

Arrived late, left early, same helpful, smiling and engaging receptionist was on duty - excellent advert for the hotel. Room was clean, comfy and roomy...we slept well for the five hours we had there. Breakfast was excellent.

The room was depressing and not relaxing. The room lighting was harsh and unwelcoming. Either one uses all the room harsh ceiling spots (no zones), or use the spotlights at the bed. There was not room lamp, e.g. The TV could not be rotated towards the (small) table and single chair, forcing to watch it from the bed. The room door provided zero noise insulation to the corridor. It slammed, like all other room doors and clattered when somebody else used theirs in the corridor. There is a small utility cabinet in the room itself (it seems a feature of UK hotels to annoy customers) with a door that didn't close shut, so it would wobble and make noise. The bathroom was clean where it mattered, but as you can see from the pictures, the sink faucet was not. The toilet paper hanger was not level and the toilet roll would fall off when being used. The sanitary bag dispenser was empty (lucky I didn't need it). As I left the following day, I found two glasses lying on the corridor floor and a bottle of soda, left there from the previous day. Two cleaning staff members passed me in the opposite direction, and didn't bother to pick them up. The carpet in the corridor had stains all over. The only good thing was breakfast (included in the room price). This place is good for one day if you have to take a connecting flight, but I wouldn't stay more than that. Maybe the other three hotels in the same area are a bit better and offer a more relaxing and less depressing room experience.

Grwat for late arrival or early starts. Excellent access to trains.

Hotel is only a maximum 5 mnute walk from arrival hall of Heathrow

The shower needed a deep clean on the wall tiles. Under the bed was an old water bottle & dust bunnies. The side table was not cleaned, sticky surface. Bed was comfortable. Air conditioning was good. Great view of runways. Dining good at night. Breakfast was exceptional with the buffet - amazing.

I was connecting for my trip back to the US. A very nice hotel. I stay with this brand a lot. An excellent hotel. Very convenient to the Terminals at LHR.

Definitely recommend. Connected to the airport. Quick check in. Large comfortable room with lovely bathroom. Tea,coffee and kettle in room. Can't believe how quiet this hotel is considering how close it is to the airport. So quiet. Definitely come back.

Excellent cuatomer service, room was large and well equipped. It was a very comfortable nights sleep

Usually stay at the Hilton, but the HI Express was closer to T4, less money, and very comfortable. Highly recommended.

Great place to stay if you need an overnight stay at Heathrow. We stay here when traveling. Starting to show its age. We were in 508 on this trip. Found the bed a bit uncomfortable but everything else was fine.

The hotel is very convenient for early/late flights from Terminal 4 at Heathrow but that’s about it. We found the shower and carpet to be quite dirty, the dinner in the downstairs cafe highly overpriced and below average. On the plus side, the breakfast was very good. I’m afraid I would choose another hotel if I need to stay near the airport again.

The staff is so nice . She gave me a room when I arrive at 7am. Hotel is clean.

Booked a double room and given a twin, told we hadn’t booked a double. Found the paper work to show them I had, then they gave some kind of excuse that as it’s a 3rd party booking it doesn’t count and we get whatever room is available. We did get a double after a while but only as we were checking out early the next day

Asked for room with one bed, hotel gave me a double room which was like two twin beds. Shower grout had mold on entire wall Hotel doesn't have wash cloths.

Perfect location, excellent room and good services. The male staff was helpful, he arranged our taxi to the airport as we must leave very early in the morning, and he also ordered 3 packed breakfast for us. Just one minus, we checked out at 4am to catch our flight. We booked 3 packed lunches for the 3 of us, but female receptionist who was not friendly, no greeting no smiles, she gave us only one packed breakfast instead of 3. We were in rush and didn’t notice until we arrived in the airport. We have been using this hotel many times, we love the hotel, definitely perfect location and will be back.

Great stay. Right at T4 LHR. will be back

For one night layover, my stay was satisfactory. Check in-out were easy. The only reason I didn't give it a five star is because the bathroom didn't have a electric outlet for hair dryer. Only had one says 'Shavers only'. I had to use the floor outlet and sitting on the floor to dry my hair.

This is the second time staying at this hotel on our transit through London. The staff was great and the room comfortable. It's convenient to get from any terminal at the airport and easy to get to the train to go downtown. Breakfast was delicious, the morning staff friendly and hardworking.