GOOD PLACE

It was fun

Very poor customer service in the receiving area. Check - in was not on time. They were an hour late and they didn't even apologized or offered a discount. I would probably not stay here any more. People look for a different location.

It was far from shopping, restaurants,.

Loved it!

Ok

Great convenience place to stay next to the beach.

Good

Hotel was good, the food was tasteless, and way too overpriced. Small portions given for the price of the food. Pool is not that big and is one FT size all around, the jacuzzi tub isn’t hot at all. The only thing I liked was how clean it is, and the entrance from the hotel to the beach. Everything else was average, but if you are looking for a hotel that has good food, this one isn’t it. Be ready to pay a lot for something you wont enjoy.

Very hot the same breakfast everyday very hot in the halls elevator in commens area…. Hose keeping doesn’t clean well

Hotel tranquilo

Nice and clean, right on the beach.

All excellent

A family hotel. Lots of kids and definitely a place to stay if you come to have fun IN FRONT OF THE OCEAN.

The property it self is nice, clean but the room we stayed in was not very clean/nice/good. Our room had long 12” to 16” hairs on the beds and floors Floors were not cleaned as we found nail clippings through out the room The shower lever was loose and fell off ALL THE TIME, hitting me on the foot twice The shower would flood The toilet was loose and would not flush completely always The bathroom sink was clogged The balcony door (sliding) would not lock properly The halls have a musty odor and are dirty as in food, garbage in our floor which was first floor I have a few pictures

Customer service was great very clean hotel

Very nice and clean property with complimentary breakfast. We enjoyed our stay.

No ice machines

Excellent!

The Front desk staff are very friendly and helpful. Only issue we had is we have a VW Atlas car and it was super tight in the car park.

The place is dirty and old. The maintenance is very bad

Very good, spacious rooms with ocean view. Clean comfortable beds.

Check-in was speedy, even though it was a busy Friday. Room was spacious and bed was comfortable. Cant speak of breakfast, since we were on the road before it started.

all hotel staff members and restaurant staff members all very polite and courteous first time in Mazatlan and left me with wanting to return very soon well deserved a 5 star rating thank you for my wonderful experience!!!

Everything was outstanding

The good stuff about this hotel is the building and pool are super nice. The bad part is the car garage is way too small for anything bigger than a small sedan. We ended up scratching our truck trying to make it into the parking garage. Our shower leaked water into the main bathroom floor and would make its way to the room’s door. There is NO REFRIGERATOR OR MICROWAVE in the rooms which I thought was crazy! Over all I will never consider staying here again. There are plenty better options in the amazing city.

Everyone is very nice

Ok

Congratulations on your service, you can see that they have a team well made up of good staff, the only thing that makes it a little uncomfortable at bedtime is the noise of the cars coming in from outside, and that they do not replenish the water bottles every day. free of charge, but from then on everything was fine, excellent service

Clean and comfortable!

Here for week. Very comfortable accommodations. Had a nice ocean view balcony. Poolside manager Jose Luis was great! Breakfast was good. Only downside was that during the morning of the Eclipse, they had a special buffet prepared which was extra and not included. They did have an alternate meal, but it was confusing to both locals and turistas. Room was serviced daily. Room was smaller but ok for a couple. Cerritos is north of Zona Dorado. It’s only bus, Uber or taxi ride to downtown. Hotel advertises itself as LGBTQ friendly. Overall, liked this hotel and would return.

Front desk services are exceptional. Thank you Diana, Abigale and Isaac for your help. My Spanish is poor but they made me feel welcome and comfortable