Excellent experience, everyone was really friendly

Muy buen lugar ! Excelente estancia Lo recomendamos !

Awesome hosting and kind staff

Las peores horas que he vivido han sido a partir de que ingresé al Hotel, pues su personal compartió información de mi estancia, nombre completo, celular y número de habitación con Extorsionadores, quienes me llamaron para amenazarme, inventando un operativo de seguridad diciendo que hablaban por parte de un "Cartel". Decidí salir del hotel, de inmediato ante la situación. El hotel niega haber compartido esa información y dicen desconocer esta situación. Pero si los únicos que saben la habitación que me asignan son el Hotel y yo. Cómo es que lo desconocen? Y estoy seguro que no es la primera vez que esto les ocurre. La gerencia del hotel no fue capaz de ofrecer una disculpa, cosa que no esperaba, pero al menos como empatía. Lamentablemente alguien de su personal está inmiscuido y es una pena que ocurra con un lugar como este, al que evidentemente jamás regresaré e invito a que todos los que vayan, se cuiden en extremo!

At night no electricity

Beautiful hotel … excellent service , the people Very nice , it had little details that make us feel especial like a thank you bag with sweets in it

el registro al cuarto fue muy hostil, la srita despota y sin querer agradar al cliente...siendo oro en hotels no me dio upgrade, lo solicite y me lo cobro. llegue por la tarde y no me hicieron el servicio de noche. Dos televisiones que no tenian cable y no PUDIERON arreglarlas no pude desayunar ahi no habia PAPAYA..... en general decepcionante el costo de la habitacion contra lo que ofrecen NO VOLVERIA

View from our room was great The swinming pool should me repaired and water surface keept more clean of bugs and other residues

Five stars !! Easy review .

es un hotel muy bien ubicado, pero por el precio no puede ser que la mitad de sus cuartos tengan vista al estacionamiento!!!

Bad food restaurant !

Nice hotel. Room is awkwardly distributed and mattress was very hard.

El hotel tienecuartos super pequeños sin vista helados no había agua caliente.Rwsumenno vale lo que cuesta.

Excelente la atención del personal

Excellent service, nice place, good food, I believe needs a littla maintenance

Small room, tv issues, not worth it for the money paid

Muy buen servicio. El hotel poco caro. Falta ventilación en habitaciones

En general todo bien! Las almohadas un poco incómodas, en las habitaciones hace falta ventilación ya que si te metes a bañar no hay forma que se salga el vapor hasta abrir la puerta principal. El hotel lindo y limpio.

Very beautiful boutique hotel and the location is great.

Muy buen servicio. La comida es súper buena y un gran plus esa temperatura de la alberca

It was an amazing stay, food is good, rooms are very comfy (pillows are too big) everything is clean and nice. The hotel is amazing

Instalaciones muy agradables y atentos en el servicio.

El servicio es regular, no hay buen intermet, y falta una buena administración

Great place. The best option in the area. Perfect pool with great water temp. Area for the kids to play and a perfect size rooms with a lot of space. Can also be wonderful for events. We also asked to stay a bit more for late checkout and they didn't charge us for that.

Very nice hotel. It’s a very good option to stay in Avándaro. The hotel is new, and with a great location. Breakfast excellent.

This is a brand new hotel, that has been well appointed. It is in a quiet location, a short walk from Avándaro centro. It has a lovely pool area and a very well equipped gym. The rooms are well appointed apart from lacking any air conditioning or even a fan, which makes them very stuffy. We also found that hot water was not always available and the water pressure was low. At the moment the restauarant is closed but I am sure that it will be nice when opened. But the big downfall here was the availability and lack of attention given by the staff. When we checked in, we were allocated the incorrect room. This was soon realised by the staff and we were asked to move to the correct room, but with no offer of any assistance with our bags that we had started to unpack. We were offered a bottle of wine as a recompense, but this simply didn’t come. We asked several times and heard lots of excuses why it was not available. In the end, I proactively suggested on our last evening that they should at least offer beers from the mini bar as complimentary. The reception desk is rarely manned, whenever you have any requests, no one answered the phone and we had to go walking around the hotel grounds to find someone. Likewise, when we wanted to check out at 0815am, no one was on duty until 9am so we had to leave the keys with the cleaning staff! All this is ashame, as the hotel is quite beautiful and has a lot of potential, but lacks basic welcoming and attentive service from the staff.