Playacar Palace was excellent! Staff was extremely helpful and the entertainment staff was fantastic. There was always something to do. The food was very good as well!

everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton

Really good

Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there's is only one pool and it wasn't even very deep. I'm only 5'2"and the water came up to my waist. Other than that everything else was great!

We enjoyed our short trip. Hotel is small but nice. Food was good. Only complaint is there’s not food at the buffet for younger kids such as fries/chicken fingers etc. but the restaurants were good. Dress code for dinners isn’t crazy strict just look presentable. Shopping areas within walking distance which was nice. We would come back.

My family of 4 stood here for a week. The staff was amazing. We took beautiful family pictures. The nightly shows were surprisingly very good! The hotel is situated near 5th Avenue where you can enjoy shopping. We were ridiculously close to the ferry. The playroom for kids was GREAT. My children preferred to be there most days. The experience at the spa was great. The buffet food, room service, and the specialty restaurants were also very good. Would recommend 10/10.

Staff was amazing, everyone was friendly and profesional (David, Jaime, Mariela, silvia, Dafne, Edith, silvia and Marko made our stay very pleasant. Hotel was clean and food was delicious. We booked our tours from the hotel and we received excellent service. If we come back we will definitely choose palace resorts!!!!!

the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience

Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.

Place was outdated. Buffet and dinner reservations ok. The location was perfect. Walkable to downtown Playa Del Carmen and the ferry to Cozumel. The ocean was warm and swimmable. The pools were refreshing and the ongoing customer service was great! Be aware of any unnecessary charges. It was a good time.

Friendly staff. Limited transportation at the lobby

Spring break was great here. Loved the staff run entertainment/ games/ pool yoga...etc. convenient food. Walkable to the strip

Food is just not up to par. Staff is very friendly but food is barely eatable.

The property is outdated and needs a lot of freshening up. The pictures they share on their website and on Expedia are not what this resort looks like. The entire property had the smell of mildew and there were defusers throughout the property to mask the smell including in our room. There were bandaids covering the face of all of the sprinklers in our room. I’m not sure what for but looked like they had been there for a while. Our ocean view room should have been called a partial ocean view room considering it was facing the pool not the ocean. We were also supposed to have two queen beds that were actually double beds and both had a crease down the middle that my wife and I would roll into. Our AC unit sounded like a plane taking off when the room was quiet and ran nonstop to keep the room at 68. The Restaurants for the most part were good. There were three decent restaurants and a very good buffet. Only problem was most if not all of the good things on the menu, a good steak, lobster tail, special requests you pay extra for them even though it was an all inclusive package that you paid good money for already. We had an additional $1200 bill because of this. “Most” of the servers and restaurant staff were courteous and very helpful. However, one of the hostesses and the Manager at Trattoria were very rude and judgmental. We truly felt singled out considering other people in the restaurant were wearing the same things or worse. It was a bad way to finish our week.

We had a wonderful time. The staff was excellent (entertainment staff, lobby bar staff).

if you book through expedia ,they treat bad, no transportation, limited food options, limited pool access

The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend

Overall good value for the money, but the management gave up on the beach upkeep. Seaweed is a known problem in Mexico but in most places hotel at least tries to clean it up. We were hoping to spend some time on the beach but were quite disappointed. Also, Palace Elite is VERY pushy in offering their membership, which completely smashed our desire to come back to any Palace hotels.

We had a great time with our kiddos and loved the playroom option! So handy!!!

Need better nightly entertainment

Excellent hotel, with top notch service, I canèt enough good things about the personnel, making your stay comfortable and worryfree!

Awesome property !!!

Really nice staff

Good clean small resort that has good food and is easily walkable

There is not enough space to express myself

Great staff and convinient place for shopping and ferry ride to Cozumel

Not as advertised…. 7 restaurants and only 2 are open. Wait… there is more if you didn’t book days in advance its room service. Checking out hours after checking in.

The resort is right next to the action downtown and next to the Ferry. We loved to sit by the pool and beach all day and the night life in town was great to experience as well. The staff was the most accommodating staff that we have had in our travels. The cost of the resort is very reasonable for what it includes. We tried the Hibachi Grill and the Italian Restaurant. Both were very good! The kids loved ordering room service and it was to the room within the half hour every time. Eric was a great tour guide on the bikes and showed up some renewable architecture as well as the Ruins around the property. He also kicked our behinds in the pool with Zumba. I can't recommend this resort enough for a reasonably priced all-inclusive place to take the family.

Very nice

The hotel is nice, clean and the service is amazing. The staff is friendly and professional. We were treated amazing from the moment we arrived until the very last interaction. The hotel definitely needs some updating and the food was okay. I wish there was more variety. The Mexico show is 5 ⭐️

The service, food, rooms, pool all excellent. The time share thing totally turns me off.

Is so good