All of the hotel staff we encountered or interacted with throughout our visit was super friendly and helpful. The entire facility was clean daily and the indoor pool and water slides was a definite hit with our kids. 10 out of 10 will stay here again.

We've stayed here for several years - love the location. Breakfast the first couple days this trip was a little to be desired but it did improve.

Excellent in everyway

Great hotel option right in the heart of the attractions. Clean, safe hotel. Breakfast was good. The splash hallow was great for entertaining our toddler and baby. Would pay to stay here again.

We were charged an additional destination fee that was not listed when we booked. They decided not to refund this fee so I felt they were dishonest about additional charges.

Overall, our stay was fine. Room had the smallest tv I’ve seen in a modern hotel. Tv signals were weak. Not good for college football weekends.

Horrible check in!! The lady, Carol at the desk was rude. Yelled to us when we were coming in, can't check in till 4pm! Ok, we thought it was 3pm like most Hotels. We arrived at 315. She then tells me, our room will be ready at 330? Family had already uploaded our car. Had our stuff on a cart. We waited in the lobby, in full view of this woman. Other guests started coming in to check in, as it was now 345. She never once said, come on up! I then got in line behind 6 other guests checking in. Ridiculous. Room was just ok, certainly not worth $300 a night during the week for a family of 4!! We had stayed at Gatlinburg Margaritaville 3 weeks prior for the same price. Much better Hotel for the same money! Also, the indoor pool was cold. Super thin small towels in our room. Beds were awful. Plastic silverware for breakfast was the cheapest made. Won't be staying here ever again!!

Great for kids