We booked two rooms in the casino tower and when we arrived they said they moved us to the cheaper tower. They refused to discount the rooms. I really don’t understand how you can be downgraded when you paid for a specific room type.

Had an amazing time. Will be back to explore more of this giant resort. So glad and proud this is in NY state.

Romantic, Clean,Quality and everything that will make us comeback, We Loved the Food, Drinks ,Casino and Amazed by the Beautiful Clean BATHROOM The only thing that I would change. a little more information about the Resort when you check in and in the room should have a brochure, Thank you for 3 Wonderful Days 5🌟 plus

Stay was OK except when we checked in the front desk asked if we would like house keeping as we were staying two nights. We said yes and the set the room to be cleaned at 11am the next day, after contacting the front desk in person five times the rome was cleaned at 5pm. Why did the front desk ask if we wanted house keeping and set a time if they had no intention of honoring it and why would it take five time to bring this to the attention of the front desk?

I really enjoyed this stay it was great. However, there were certain hairs on the shower floor. There was also candy wrappers under the couch along with a singular fruit gummy that we picked up so we would not be charged for that. Service and check in was really great though! Staff is nice! On the floor, there was a dealer who wasn't the friendliest. She was trying to smack hands away after saying no more bets placed. A simple “No more bets please” would have sufficed it wasn’t very considerate how she would smack other peoples hands. Overall, check-in staff and front lobby people were very nice and helpful! The pool and hot tub was AMAZING! Beautiful scenery inside and mostly quiet, either way it’s very relaxing! It was a great first stay at a hotel I like to look at the positive things versus bad and there were way more positive things to focus on which is great! Will be back soon, thank you!!

I had forgotten I had paid in advance. When I arrived I presented my ID & a credit card as payment for the room. The card was in my wife’s name as mine on the same account was misplaced. I was denied a room as my wife was not present, her being in a nursing home with dementia and no way to send permission and her ID as the clerk requested. As a result even though the room was paid for I was denied a room or a refund. Walter Hennessy

The room was one of the nicest I've stayed in. The bathroom suite alone was as big as a room normally. The t.v. was in an awkward place. As far as the gambling, not so user friendly. The drink service was horrible, and I did not notice any winners being paid!

Ul received a great welcome! And the room was amazing! The casino was fun! Parking is easy ! I will go back