There are a lot of insects and spiders all around the property. That makes a person uncomfortable.

Customer service is almost non existent. I had to email them at 5pm asking for the access codes. Once I had navigated into the room I realised the sink is blocked and even the shower drain was really slow, emailed them around 7.30pm they said its out of hours and so maintenance team will come tomorrow to unblock sink. Tomorrow came and no one bothered to email or contact me even I had emailed them a couple times. To note I only stayed 2 nights. I went and bought a plunger myself and semi unblovked the sink and shower drain. Basic things like this should be checked by their cleaners. The towel had a big stain on it, and the carpark has no light at all at night time. If you are a light sleeper the fridge buzzing sound will bother you and the creaking floors are soo enoying. Also there were dust/cob webs on cieling and corners. I stayed in their Business Studio. I would not recommend this place at all. This was a last minute booking by me and I shall not make that mistake again.

The room we stayed in was clean and comfortable. Great comunication with host.

This is a nice place in many ways. It's very convenient in terms of location, and my room was comfortable and equipped with a microwave and fridge, plus my own bathroom. The downside to the convenience of the location is that it's a a relatively busy road and the traffic noise woke me on the the first morning. After that I slept with the double-glazed windows closed, but that meant I got no fresh air during the night. There is no-one at the property. I did all the necessary paperwork a good few hours before arriving, but when I got there, I had not yet received instructions about how to get in. I had to phone the emergency number on the front door, and the people I spoke to were very friendly and helpful and emailed the instructions. This was all fine for me - it was a nice day and I didn't mind waiting outside, and could receive an email on my phone, but there were some other people there who didn't have an email address, so I don't know how they received their instructions. Access to my room required a key, which I successfully retrieved from a key safe. It was fine, until the second night, when I went out for a stroll, taking my key and nothing else. When I got back, I put the key in the door and tried to turn it, and it was completely stuck. It took me a few hours and hundreds of attempts to turn the key before I got in.

The room was clean and bed’s comfortable, could do with a dusting around the headboards. The microwave was handy and kettle clean, could do with some washing up liquid and clean sponge for the cups and maybe a shelf instead of the table to store a fees bowls and a few knives, forks and spoons, I do like porridge/cereal in the morning. Staff were very helpful, I was confused which room I was in, they picked up the phone straight away and helped. The curtain track broke on my last night, but they were fine with this and happy I informed them. The location is great, ample parking at the back, a co-op over the road and a 10 min walk to the highstreet, where people seem very friendly.overall good value for money, I would stay again.

This was a good place to stay ideal for Nottingham with a bus stop just outside. There's no lift so check which floor your on before booking if stairs are difficult.

I will never book again Everything is so complicated There is ne reception and you have to go through emails and chats to get access code then you have to leave deposit The whole experience is not worth it NEVER AGAIN AVOID

Good experience and I like the area