To: VRBO April 3, 2022 Re: MAINTENANCE NIGHTMARE VRBO: #4933115ha, RES ID: HA-HT1GF3 Host: Coco Plum Vacation Rental 03/26/2022-04/02/2022 The following were repair/maintenance problems that we had during our stay: The icemaker in the upstairs freezer did not work, the 10 jets in the “jetted spa” did not work at all, the switches for the spa did not work, the pool was very dirty and the filter was not working, there were lots of cigarettes butts on the ground around the pool, there were several tiles missing in the spa and the pool at the water surface and there was black mold in the same tile areas, the bottom rung on the pool ladder was broken off the right side of the vertical metal bar, the upstairs thermostat had a low battery warning and it was not securely mounted to the wall and sometimes the up and down temp. buttons did not work, the master bedroom tub faucet leaked constantly and was not mounted firmly to the tile wall, the master bathroom tub did not drain (filled up above your feet and covered the entire tub when taking a shower), the TV in the master bedroom was not working (one of our guests was able to trouble shoot the plug wires that were not put in properly or hooked up correctly), two out of six lights were not working above the master bathroom sink, there was a hole in the master bathroom door from the towel rack mounted behind the door, the two propane tanks (one attached to the grill, one on the ground near the house) were empty, no recycle bin was on property as stated in the rental manual, the digital code to the upstairs door lock didn’t work at one point (Denise-Coco Plum employee who came out to fix it had the code not work when she was there, but then it started to work again so she stated she didn’t think it was fair to charge the owner $200 to replace the locking unit and left), the downstairs toilet leaked and started to flush without warning on its own, the dryer lint screen area was filled with so much lint, sand and debris that the lint screen could not be placed back in the slot after it was removed to be cleaned, both microwave surface lights were not working, the floors and both kitchen ceiling lights were dirty (we could see a large amount of debris inside the kitchen light covers and a wet paper towel was wiped on the master bathroom floor upon arrival and it was filthy). There is more to say than this. We will be emailing the entire letter to Brian Keaster and Trent York so it can be addressed.

Need more towels/washcloths and kitchen towels. Cleaning lady was there late 6p or later finishing. Rules/book confusing for check out instructions for linens and laundry. More spoons. Plastic dishes? Plates/cups for kids/family friendly instead of all glassware. Beautiful views. Awesome snorkeling and fishing. Nice pool. Bugs were bad at night. Overall beautiful place to stay.

We had a wonderful time--all ages--the pool was the highlight as I witnessed my 3 year old granddaughter turn into a mermaid and swam everyday! House is well stocked and big enough for everyone to have their own space.

The property was as pictured, spacious for a larger group. Nice decor and a lot of seating, inside and out. Beds were very comfortable. The cleaning was very poor. The cleaners were there when we arrived 45 minutes after check in time. The floors were dirty, fans were coated in dust. Upstairs dishwasher was broken, not fixed during our stay. Good communication from property management except re: resolution of dishwasher. Would recommend but unfortunate that prior feedback re: cleaning has not been addressed.

We had a good stay. Loved fishing off the dock, one of caught a shark off the dock, Seen plenty of sting ray and other ocean life. House was setup nicely with 2 different levels.

House is on a very private lot. Upstairs and downstairs arr nice and are separate entrances. Downstairs wasn't cleaned when we checked in but they came rt out and took care of it. Did not tell me pool company was coming and was alone and walked out to find 2 men who came through closed gate standing in yard while my husband and kids were on all day fishing trip. When I questioned who they were they were ..they were ignorant and confrontational and told me quote " Not our problem no one told you..thats your problem" I was exstreamly uncomfortable and quite frankly scared because they were so arrogant to me and I was by myself and no houses around to even see me . I did call Coco who first said they didn't know who the men were and then said they would check and said oh ya the pool company comes out sorry we didn't tell you. I didn't appreciate the lack of communication and lack on concern for my safety when I told them. The house was nice, sunsets were amazing, house very well equipped. Were wierd worms that were all over property and in house too. Nice home but not sure I will stay again because of lack of concern for my safety. 2 strange men who came.through a closed gate and were arrogant and confidential to a female guest who was alone on a 1 acre secluded private property should.have warranted a immediate response, a team member should have gone to property to confront the men and make sure I was ok. I spent the rest of day with phone in my hand scared and concerned for.my safety

Such a unique find in the Keys, 1 acre lot, very private and quiet in a nice residential area with amazing sunsets! Interesting layout with 2 separate levels, the stairs provide a good workout. The pool was delightful, a bit dated but perfectly located next to the water. Interiors have been nicely updated, very comfortable. Quick response/fix by managers to correct a power issue on the patio. Would love to return someday!

We loved this house.. check in was a breeze. We had to communicate with the manager, they responded fast. Sunsets are to die for.. really recommend this house.

The property was beautiful, clean and had an amazing sunset every evening. The downside was the early checkout with a lengthy list of cleaning and laundry tasks that must be done prior to checkout, including taking garbage out to curb. Overall it was a very nice property and I would stay there again.

We really enjoyed our stay. Great place!

Our stay at Grassy Key was wonderful. The house and property are very well maintained and affords plenty of space for family to both spend time together and spread out. We enjoyed the pool, beautiful sunsets and area wildlife. It was a perfect place for our vacation.