Booking altered by Britannia, no option given

Everything was OK. Very helpful reception staff. Highly recommended 😊

Everything was OK.

Nothing at all

I will be submitting a, formal complaint separately

clean tidy we slept ok

Parking was near but you had to pay £15.00 per night, Breakfast was poor value for the money

Location ok

Was advertised with restaurant and bar. On first night restaurant was closed at 7 and bar closed at 10. Was told would be open tomorrow (Saturday).rest until 9 and bar later. Went to eat at 7.30. Everything was closed. When asking at reception was told sorry the person in charge of it closed at 5 No notification or anything. Absolutely disgusting when we had already said to the manager see you tomorrow. Had to drive to a pub to get food. Room had 2 tiny tubes of soap for 2 people for 2 nights. Only tea and coffee for one night with no replacement had to go and ask. Reception was unmanned 70% of time had to use a walkie talkie to call someone and wait for them to come In general very unhelpful. Wouldn’t stay here again.

Not a lot.

The location was not as shown on your map and taxis did not want to go there.

Very nice hotel and COVID-19 readiness measures in place

There was no shuttle available, and it is understood during this difficult period, but this should be stated on their website.

Is close to airport

Better to pay more for another hotel as here you will be overcharged for everything. From parking, to breakfast.