For starters, I booked and checked in online thru hotels.com for a Microtel that was knew in the same city. Arrived and total construction was in progress and the hotel staff directed me to Hawthorn which is their sister hotel. She stated if I go there my reservation will be honored. I get there and the staff was no help, the reservation was not honored and I had to get hotels.com involved and they helped me swap recservations. Hawthorn was filthy, I had dead Bees all on the window pane. The refrigerator was leaking water over the floor. The staff did not respond to fix it. No towels, the entire building didn’t have any ice and the staff just laughed at me after sending me on this wild goose chase. They were not friendly nor accommodating. Then they have a ton of cats roaming the parking lot. When I woke up the next day it was five of them on top of my truck. Very disgusting hotel. I will never return that hotel again.

Did not say that the hotel was under renovation had to walk up four flights of stairs. The room was not comfortable. All the beds are not comfortable. The bathroom was OK but the sink is very small. There’s no dryer in there because they’re renovation and we were very displaced, and, I had a wreck yesterday and they wouldn’t give me any of my money back at all so very displeased with this place will never say again, and will not recommend this place to anybody

Very friendly staff.

We walked in. It was completely disgusting and reeked of weed. We walked into the room and walked right back out. We expect a full refund.

My room had ants inside the window sale and they crawled all over my bags and stuff and the ants will crawl all over the desk next to the wall by the TV so me not knowing that it was ants crawling everywhere I was getting bit and the floor was dirty the carpet was not clean they had a company to clean the carpet and they did not do their job they had throw up on it the bathroom smell like piss and it was saying cockroaches coming out the back of the refrigerator I cleaned my own room I told the lady that the floor was not clean I was supposed to get moved to a new room but I never did I just swept my own room and ask got new sheets and some spray and sprayed everything down a couple times and wiped it all off I did not get my deposit back so I'm still waiting on that I called today to try and get my deposit back a Indian man answered the phone and and as I expressed to him what happened with my deposit as I was trying to get it back he hung up on me and he was very rude I told the person at the front desk that it was a car washes and come out the back of the thing I had one inside a cup she looked unbothered and another employee took pictures of the carpet and send it to the owner so he knows my room was dirty and then offered to compensate me in any type of way for a sleeping in 8 days in the same room and having to cleaning myself I also have pictures

The hotel is false advertising.. There’s no breakfast.. No phone in the room.. no trash can in the room..The air conditioner barely works.. They said the don’t have small fridges anymore and only a few rooms have a microwave.. The Tv Wi-Fi didn’t work for most of our stay! They have old nasty carpet in the room! The ceiling needs repair.. So not worth a hundred a night! I need a refund!

They charge a damaged fee of $75 for smoking on the property or damaging anything on the property because the property is going to damage with no ice machine available on any floor very disappointed thing

They advertise breakfast, but it’s just nutrigrain bars and bottled water. The carpet in the room itself was sticky, the tv didn’t work, the mini fridge was actually a freezer, the shower drain was stopped up, and they charge a surprise $75 incidental fee when you check in. Ultimately if you need a place to sleep for a night or two, it’s okay, but don’t book it if you expect a hotel breakfast and getting your money’s worth. It’s pretty garbage all around.