Parking was a chore. We stayed two separate times during our two-week trip. 1st-Flat 3A=Was clean but cramped. Washer/Dryer confusing. Overall satisfactory. 2nd-Flat 3B=Unacceptable with regard to bathroom/toilet arrangement. Musty/moldy, dirty, cramped and very inconvenient. this flat should be addressed and be listed for no more that two persons.

Great place to stay in London. Need instructions for the appliances. We couldn’t figure out how to use the washer dryer and stove. Also the mattress on the pull out is very thin. Overall a great stay.

Convenient location Good price The paint in the room is too dark and the lighting is not enough The mattress needs to replaced, not supporting, same with the sofa bed Noise from the street Washing machine is a plus Could have better communication

Great location Spacious studio with good amenities Needs work on plumbing mattress updates and little things like a tea towel big wipe up cloth Excellent communication

I haven't been fooled by such a bad apartment in a long time. I specifically booked an apartment with two double beds because all the others only had a sofa as a sleeping option. In the end, I still had to sleep on a rickety couch. When I asked about it, I was told: bad luck, your mistake. The mattress on the couch also had a huge, unidentifiable red-brown stain. It had obviously not been checked for ages. The freezer was so frozen that you couldn't even open it. The highlight, however, was the bathroom because the shower head was obviously moldy and the toilet flush was so loud that you thought it was going to explode. Save your money!

Property was easy to enter with info provided.location was perfect. It was clean and had everything we needed for a family of three. I would note that the shower is pretty snug but the water pressure and temperature were perfect though.

The location of the apartment was very central and worked well. The directions for gaining access to the apartment could have been more clear if it was indicated that the reader where one needed to place your palm and enter in an access code is black and on the upper right side of the door. They allowed early drop-off of our luggage which was very helpful.

This unit was nothing like it looked on the ad. We would never have stayed there. The pictures made it look spacious but it was like a shoe box. There is no way 4 people can stay there comfortably. We had to wait for the tiny hot water heater to heat up before each person could shower. I am sure we did not get the unit we contracted for and we should be compensated for false advertisement.By the way, we had 8 pieces of luggage and had to carry them up 60 circular type steps. We have never stayed in a place like this and would have left if we another option.

Location is great for getting about London. Apartment is very spacious, with a small balcony. Balcony could do with an additional chair & the apartment could do with a little maintenance. Shelves very loose on livingroom wall, floor lamp very unsteady in bedroom, shower caddy loose. All in all we still had a great stay. A toaster would have been useful and additional info re main door entry. We arrived in the dark & didn't notice there were 2 x door entry systems as the one needed was black and not illuminated and the one which wasn't the correct one was laminated. We hang about for 20 mins until another guest arrived who noted they had the same problem when they arrived too.

We had a wonderful stay however the WiFi is very poor. It’s off and on every few minutes. I had to email to get the directions to get in. The instructions need to be clear. We were outside when 4 young women came and they couldn’t get in either. I had to call for clarification!

The room has the essentials. Good conditions. Could be cleaner though. The starways are a bit complicated, specially reaching the 5th floor. The stairway Needs handles in some areas. Communication is difficult. Contact them March 23th, received communication back April 16. Need to change the way they communicate with guests. Othet than that, the apartment is well located for what I needed. The area give the impression that you feel at home.

It was great! The appartment was a bit dark, but with additional 2-3 lamps would do the trick. Nice appartment and the staff answered questions really quick! Would recommend this appartment since it is very close to Paddington station and London city and busses and train close by!

Great location close to Paddington Station, with shops and restaurants close by. The property itself has certainly seen better days. We had a basement apartment with two bedrooms, a bathroom and a living room with kitchenette. The living room was nicely decorated and the kitchenette was well equipped. The rest of the apartment needs remodeling, as does the hallway in the basement. The carpets were stained and the bathroom showed signs of wear. The shower heads had come off the wall and off the hose respectively. The former was fixed during our stay, the latter was not. The dishwasher did not work during the five days we were there. When we arrived, the heating did not work either but this was again fixed quickly. It felt as if nobody had checked the technical state of the apartment before we moved in. Requests for help through the Expedia app were usually quickly answered. Checkin required detective work als the instructions to operate the electronic lock on the front door were sent by email but actually identifying the lock took us ten minutes. All in all, a very businesslike experience with no personal contact with staff and lots of room for improvement. But I guess at this rate (for a central London apartment) we could expect no more.

The place is nothing like the picture's Bathroom congested ,hand shower was broken Heating was working on and off.

1.So near the Paddington station . Easy to have tour around central area of London. 2.Very comfortable for family staying. If it is poosible to keep luggage after check out, it will be best place ever.

Convenient location