Good location and it was clean

Only 1 key provided for 3 people, uncomfortable beds where you could feel the springs, there was a dryer in the lounge room, cheap threadbare towels, plastic crockery, the wifi was weak, the streaming didnt work on the tv, the kitchen was not well appointed - you couldn’t even plug in the kettle. It was freezing and dark and dingy - we left 3 days into our 8 day stay and found other accommodation. No on site staff and no partial refund provided after we requested it. Booking.com never responded to our request either.

Great little apartment, good size for four people, two separate bedrooms with lovely fluffy doonas. Location is great - just a stroll to restaurants and shops and the metro station. Spotlessly clean too

Would recommend guests bring slippers as shoes aren’t allowed in the apartment and the tiled floor is very cold especially in winter.

The location is gd as it near to Train station and other facilities 7-11 and more

The unit r way too expensive not what u see on its profile and their respond is too late if u wanted help ..definitely not a value for money The unit itself is too small for 4 of us The electronic gadgets r all in Japanese and no help given by the owner The electricity keep on tripping n it very uncomfortable many times it happen at night .. The owner can't be negotiate abt anything ..asking for a 2 hours late check out The answer is no even u have told them in advance ... If anyone wanted to book there pls Think a thousand times

Very clean and decent space for a Tokyo apartment - although only one of the two bedrooms was big enough to properly store a suitcase inside. Nice balcony off the bedroom to enjoy some fresh air and city views. Very centrally located in Akasaka - 30 seconds walk away from restaurants (try the ramen downstairs) and convenience stores.

The arrival instructions on how to initially open the letterbox (before owning the key box) were confusing, and we found another group of travellers facing the same issue on a later evening who we managed to help out. I’m sure it’s a repeated problem. You also need to complete the pre arrival check-in online form before the arrival instructions pdf is issued to you - which wasn’t all that clear from the booking.com initial booking confirmation notes.

Clean, good location.

Disappointed that after I paid to have a scarf I left behind mailed it was returned ands I was asked to pay more than the original cost to have it reshipped. This, after I requested that I could pick it up personally when I returned to Tokyo and was told it needed to be mailed.

Property is squeaky clean, new, and in good location

Nothing

Location was fabulous but still quiet at night. Bath was great but might be challenging for non-JP speakers. Beds were very comfortable. Overall the apartment felt very new and clean. Not asked to start the laundry upon checkout-- we simply tidied up. Messages were quickly responded to even after business hours.

Dishes and cups were nothing fancy. Bathroom sink area was tight, a shelf would have helped. No coffee table in our unit but maybe it hasn't been completely furnished yet(Oct 23). No early check-in or late out accepted, even though Booking.com prompts us to ask for it.