This place is awesome to stay! It becomes more awesome when you compare the price with what the place offer to you in terms of quality and comfort! Such a nice place!

Nothing to say.

The room was so clean and spacious. The facilities actually looked pretty new. Asian hotel rooms can be quite small, and I was surprised by how big the room was!

Short story: The person working at the front desk was one of the worst customer service people I have EVER met (and I travel a lot). Longer story / more details: I had a tour at 5 pm, and when I checked into the hotel (at 3 pm), I showed her the location and asked when I should leave the hotel. She said it was a 5-to-10 minute drive, so I could come to the lobby at 4:45 pm and she would call me a taxi. I showed up at 4:30 pm just in case. She said she called a taxi... then I checked in 10 minutes later, and she forgot to call it. She called a taxi, and told me to walk across the street to pick it up. The taxi driver canceled, and she didn't call or text me, so I waited for another 15 minutes. I then went back to the hotel, and asked her to call another taxi. She claimed to call multiple taxi companies, and told me that "every taxi in Hanoi is booked." She said there was nothing she could do. At this point, I was ONE HOUR late for my scheduled tour. I texted the tour guide, who told me to download an app called Grab (the equivalent of Uber/ Lyft in Vietnam). I called myself a car and it came in 5 minutes. I ended up being 1.5 hours late for a tour, after calling my own taxi using an app. The front desk person claimed she "could do nothing" and was actively unhelpful. If hotel staff would like to contact me, I have a photo of this person. Her behavior was appalling and if this is how she regularly treats customers, she should be fired. Because of this front desk woman, I would not tell friends to stay at The Castle Hotel, even though the hotel itself was quite nice.

Hôtel très classe et propre, proche du vieux Hanoï (5/10 minutes en voiture)

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