Comfortable room. Near the city. Nice ambiance. Great room.

good facilities and location, helpful staff

housekeeping is not up to the standards - didnt change towel, didnt make the bed properly and left coffee stain in the sink

Everything

None

Everything is just so good from bed to breakfast. Location is good.

They charged for parking even though minimal

The hotel was exceptional and one if the best we've stayed at. The breakfast inclusion was excellent!

Nothing

Breakfast is just Ok. No western food and No japanese food.

The front welcome staff is not helpful. No bell boy. And the Receptionist staff is not well trained. I was give a a room which is not well maitained. The Bath Tub was bad leaking and water leaking and flooded untill Bed room. The Bed is also not in good condition .

Overall location very strategic and convenient. Staff very helpfull and friendly

Room cleanliness have space to improve

The view at top floor was great, pool staff were friendly, housekeeping attend to my need once I left a note. Hotel was new, so most items were clean. Bed is very comfy

Housekeeping was bad. Although the housekeeping guy was friendly, but he seems to work on the whole floor or even several floors all on his own. Room was not clean properly. We checked in with some blood stain on bed sheet, and some mucus on towel that was on the sink, big piece of rubbish on the carpet, one of the bathrobe seems to be missing, and was not refilled throughout my whole week of stay. Very normal quality for a 5 star hotel. More like a 3/4 star hotel but paying a 5star price. Room were small as well.

Despite its drawbacks, the hotel has some standout features. The gym and pool facilities are top-notch, the location is excellent, and the staff is outstanding.

The breakfast selection was limited and repetitive, with flavors that often fell short in terms of taste and variety. Housekeeping was adequate but not outstanding, with occasional minor lapses. Despite being a new hotel, several instances of household damage detracted from the overall experience. Maintenance needs to improve to align with the hotel's newness and reputation

We came here for my birthday as a weekend birthday trip. A different kind of holiday, not a whole lot to do in the city, the city itself is quite sleepy but the hotel was very centrally located, very clean, spacious, great showers and really comfy bed. Staff were helpful but not the most knowledgable in terms of recommending places to see other than the typical sightseeing tour that they try to offer and help you book. Breakfast was good and rooftop bar had a great view but the pricing at rooftop bar was a bit too pricey, close to Singaporean prices which sees a bit much for Kuching. Didn't use the pool but what a great feature! So beautiful just to look at even. It's located not right on the waterfront like some of the other hotels but it's still only like a 3 min walk.

The city itself was not as exciting as some of the other places we've been but the hotel itself was great. Nothing we didn't like.

The location is good, close to the Cat Monument. The gym and swimming pool are great. Staff are friendly and helpful. Breakfast is great, catered to most people's taste.

Not so much but perhaps the variety and quality of breakfast can be further improved. Not saying it is not good but can be made even better in diversity.

Accommodating staff

Was not provided toilet rolls (none) and towels after room service on day 2.

地理位置不錯，附近就是浮羅岸老街。 附近有24小時的自助洗衣舖、便利店、麥當勞和各種餐館食肆。 酒店的房間相當寬敞。 雖然訂的是雙人房，但酒店也非常大方地提供了4瓶礦泉水。 健身室也有提供礦泉水和毛巾。

酒店的自助早餐非常難吃，選擇也少。 塗麵包的果醬全都是人工色素的化學合成品。 糕點也是五顏六色的人工色素。 椰漿飯的炸雞不是炸得不熟，就是炸得太焦黑。 唯一比較好吃的是pancake 和waffle 和omelette 。 枕頭都很硬，睡到肩頸痠痛。

Location in the city

The cleanliness in toilet wall can be better, some wall maybe never clean, worry when touch

Good location, good vibes. I like the general atmosphere at this hotel.

The staff are very friendly and helpful. Room service very efficient and prompt.

Housekeeping needs improving, there were hair in the bath tub when we arrived and a peanut shell on the floor..

The room was not cold enough

i didnt take the breakfast package. only pay for the room.

Room should be bigger. Prior notice to facilities under constructions if theres any

Yes.

1- the bar is located at 23th floor (rooftop), truly relax with latest music on, calm and most staff are very friendly and kind, like to follow up to our tables to refill cold water. The experience was very excellent than the most rooftop restaurant that i ever experienced in my life. Tasty dessert with beers and is value for money (not quite expensive). 2- the bed with pillows was extra comfy to sleep on. 3- all facilities here looks modern and up to date, which makes me feels like I was in a paradise. I will come back to stay here again for my next trip. Truly brilliant and very good experience among the staffs, facilities and food.

1- toilet water overflow after I took the bath, the infrastructure floor structure for the toilet seem to be too low.. which may cause it overflow outside of the toilet., The others is all good except this.

paid for a city view, got a view of air conditioners storage

Struttura bellissima, curata, pulita, servizi di qualità, piscina stupenda. Ottima posizione. Personale gentilissimo. Stanze spaziose e curate

Bones instal-lacions i fantàstica localització

Relació qualitatat-preu

Très bel hôtel.

Pas d'eau chaude le matin, en ayant fait couler la douche au moins 1/4 d'heure, ce qui gache complètement le plaisir que peut offrir un tel hôtel.

It's a new hotel which of course everything still in good and best condition. The staff also very polite and dedicated.

Nothing so far

loving it!!! sedap amat

nothing

superb spread. loving it!

leaving to early

The staff and the ambience of the hotel.

Not all facilities were available during our stay probably it is still not fully in operation. I look forward to another stay at this hotel one day to compare with the experience that I had.

It was new, hence not much complaint. Good location

As it was new, surprisingly there were leak at the bath tub, and during my course of stay, the swimming pool was not open yet, hence to pay such a premium amount not be able to enjoy such facility is such a big let down. They should have informed guests during the bookings on this situation prior.