as all Above

Good hotel. Close to the station. Staff were very helpful.

Very nice and clean . 15 min walk to the center

Great stay at this hotel. Veggie breakfast was delicious

Very tastefully decorated. All staff were so friendly and couldn’t do enough for you. Our dog was treated like royalty. Superb.

Good facilities, friendly staff and on very good bus route to station and city centre.

Hotel was perfect for our weekend trip to York. Despite the 20 minute walk into the town centre, this hotel makes up for it with the quality of rooms, friendliness of the staff and the breakfast was fantastic. Next time we visit York we will be sure to stay here again.

Excellent service. Comfortable stay. The breakfast was also lovely.

A lovely hotel that maybe favours form over functioni.e. The Bathroom sink looks nice but is too small to be used without getting the bathroom drenched, the shower has no shelving for any products so they had to be left on the floor and you couldn’t turn the main light off without getting out of bed. Overall a nice hotel that just needs some simple tweaks to make it great.

5 star accommodation…super friendly staff We will be staying again when we visit York

Extensive travelling in the UK this is the best hotel yet. Helpful friendly staff, comfortable bed, great bathroom and shower, lovely furnishings and super clean. Lots of streaming choices on the tv. Breakfast was delicious. Nothing to fault.

Aesthetically pleasing, spacious and comfortable double room. Bed was super comfy. Powerful shower. Sink was on the small side though so couldn’t wash face in it. Cool bar room to have quiet drinks. Excellent service from all staff. We took our dog the dog bed and blanket provided was great and she loved it plus the treats were a nice touch. The only downside was that we had the front bedroom next to reception so we heard every guest make their way through in the night. Location was good, 20mins walk to the centre.

We had a room for 2 night, we meet by friendly and helpful staff at reception on arrival and given and tour of hotel and Shown to are room The room was spacious clean Excellent shower and Extremely comfy bed Great facilities like breakfast with lots of options and excellent food The option of Sharing board(Meat or cheese)for the evening and again Excellent quality food Thank you to the staff For making it a quality experience Overall, I would highly recommend this place

We had a very comfortable stay. Easy walking to station. We enjoyed sitting out on the terrace, very peaceful. Staff were all very friendly and helpful. Would go back.

Beautiful room with very comfortable bed. Friendly staff

Lovely quiet location within 10-15mins walk of the city centre. Private parking was very useful. Rooms were very lovely and comfortable and the staff could not have been friendlier. The only very small additional thing that would have enhanced stay even further would have been access to a fan, when the sun was on the big front window, the room was very warm. But other than that a cracking little hotel that I will definitely use again.

Me and my partner stayed for 2 nights at the New Holgate. Overall our room was beautiful and the staff were exceptional, friendly and helpful. The assistant manager was highly helpful and friendly. Wonderful breakfast. There are a few issues with the rooms that need addressed from a health and safety perspective. Due to the older nature of the building, the rooms and bathrooms are quite small. There is a towel rail in the toilet right next to the toilet so basically if you are using the toilet, you are right on this. We were not told that the towel rail was on and it was extremely hot. Unfortunately I burnt the top of my leg quite badly and I think this would be an easy thing to happen again given the design of the room.

Clean and well furnished hotel in York!

Room was very modern and clean, lovely bed and bathroom, was also very warm which was needed when we went in December! Staff were lovely and it was an easy walk to the city center and train station. The only minor thing was you could hear everything going on in the hallway, even when people were talking quietly walking and closing doors, so not the best night sleep (even though the bed was amazing!).

Lovely newly refurbished property within walking distance of York town centre, the staff were absolutely lovely. Professional and very welcoming with a great knowledge of york for new visitors. We stayed in a lovely room on the top floor very quiet and comfortable. The hotel.offers breakfast and a lovely little snug for a small nightcap at night. All in all we will.definately be back again when visiting york. Thank you for a lovely memorable stay

Perhaps one of the most disappointing hotel stays I've ever had. The room itself is beautiful and very aesthetic but thats perhaps where the positives end. The room we were put in was right by the front door which would be absolutely fine if the room was remotely sound proof. We were woken up so early on the Sunday of our stay owing to guests leaving early. We could hear every word spoken by concierge/guests and hear every time the bell rang. There felt like a distinct lack of privacy given this. Given we came for a relaxing weekend away we woke up earlier than we would mid-week for work. There was no discount for staying in this room. I told the lady on reception when I left about just how disappointed I was with the room and she seemed uninterested simply saying sorry. There was also an issue checking in. We waited for 15 minutes with another guest behind also waiting. I tried ringing the front desk and ringing the bell multiple times but no-one came. There were also no towels in our room and the chain to bring down the blinds snapped. The curtains do not shut fully and leave a gap between them letting light in. In short, if you want a hotel that favours style over substance this is the one. For us however we wish we'd have stayed somewhere else

Great little hotel, all the amenities you would need and the staff more than helpful.

The decor in the room and the hotel in general is beautiful and tasteful. It looks like it’s been renovated completely not too long ago. It had a real feel of luxury to it. The room was beautifully clean and there were lots of nice touches like we were given fresh milk in a thermos when we arrived and they offer Taylor’s of Harrogate coffee bags and Yorkshire tea. The toiletries were H2K and smelled really good. We had a cocktail in the little lounge in the evening and the manager was very attentive, knowledgeable and friendly. She made beautiful cocktails and chatted to us but never felt over bearing. We loved our stay here and would recommend to anyone. It’s not really central but there’s a bus stop not far from the hotel with regular buses to the centre or you can walk there in about 20 minutes.

Could not have been more helpful and accommodating. Lovely staff, especially Jessica.

The room is very clean and staff is helpful

Amazing hotel just a short walk from York City Centre. Rooms were lovely and clean and an fab breakfast to top it off! Service was 10/10

We stayed overnight at New Holgate, great location and walking distance into town is very quick and easy. Hotel is clean and tidy and beautifully furnished/decorated. I would’ve scored New Holgate a 5 stars if the parking wasn’t an additional £12.50-£15 fee on top of your accommodation price. Seems a little cheeky to me to then charge customers to park at the hotel they’ve paid for and not a cheap price at that. That was the only disappointing thing about New Holgate and should definitely be reviewed.

Beautifully modernised period property 20 minute walk from the huddle and bustle of central York. Taken over by new owners 3 weeks ago so there were a few teething problems but they were soon put right after mentioning. Many thanks we’ll be back and recommending to others.

The hotel was lovely - very cosy and clean, and breakfast was tasty. The lady who checked us in on Friday night was friendly and helpful, and mentioned that we could leave our car in the car park all the next day as parking in town was expensive. However, the man who was there to check us out in the morning was very rude and sarcastic to my wife when she asked about the car park, saying ‘yeah I’m sure that’ll be fine, it’s only a fully booked Saturday with lots of new guests checking in’. My wife was very taken aback by this and quite upset to be spoken to rudely. Also, we asked to add another guest and the hotel said that would be fine, but then charged us £30 for the use of the sofa bed without mentioning it. Overall, a mixed stay!

We enjoyed our stay. Very comfortable, beautiful hotel and the staff could not do enough to help us. Delicious breakfast, quality ingredients and the location is very convenient for a stroll into the city centre.

We had a wonderful stay! All the staff are super friendly, the room and hotel itself are clean and are of a really high standard. We had no noise disruptions which is essential for a good nights sleep so that was perfect! One thing I loved was that we were given the choice of two rooms upon arrival, as I had made a request upon booking - this was really thoughtful. The only constructive feedback I would like to give is to ensure the rooms have everything needed before check in as we had no toilet roll or milk for the tea/coffee (and we hate to feel like a burden). Thank you!

Room lovely but far too hot!! Had to have the window open in November