Great location

Dirty and stained carpet , apartment not serviced, no clean linen provided

It smelt like a wet dog, very musty & mouldy. Clearly by the carpet stains there had been a leak of some kind. The information given to me on how to collect the key was inaccurate, stated I collect the key across the toad. No, that was for a different apartment & without a car it cost me a $19.95 taxi ride to collect the key. The help line staff are located in Brisbane & had no idea about Mackay. The staff on the phone advised a cleaner would come & clean the room the second day I was there. This didn’t happen. The door to the balcony doesn’t lock & the drapes don’t cover the whole window. The smell was difficult to tolerate. The cleaner was going to “spray the room to make it smell better” according to the office. The high rating of the room is totally false. Additionally there were three wine glasses, no drink tumblers, one bowl, one side plate & two dinner plates.