Property was nice but needed the pool cleaned more than once. Kitchen for 20 people was bare necessities for cooking.

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: In the mountains with bears every day. Great room with view for 20 people

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house is in need of updates for it to be a 5 star experience. The washer and dryer need to be replaced. The pool needs to be better maintained-- too many things floating around. The electric plugs in the kitchen were not all functional and feeding our group was hindered. Some of the mattresses also need to be replaced for comfort.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This was not my first time staying at an Elk Springs property but my first time was on the main property. Not sure if that makes the difference, but my first experience was pretty good. I cannot say the same for this stay. I booked this stay for my family and I because I was the only one who had been to Gatlinburg and I was embarrassed for booking this cabin. It was 15 of us total and the cabin is supposed to sleep 20. The hot water was gone after about 5 of us took showers, so most of us took cold showers the whole stay in order for everyone to be ready at the same time. The basement reeked of dogs and was filled with spiders near the area where my nieces and nephews were to sleep. We had to buy spray for the spiders because there were so many. The place was tidy but not cleanly. The Wi-Fi kept freezing as if it was not meant for 15 plus devices to be connected to it. We bought ribs and other food to bbq. The grill was filthy. We had issues with the propane tank. Maintenance came out and insisted the tank was full. When we got the grill fired up, it went out before the 60 minute timer and was completely empty. We had to finish our ribs and chicken in the oven which took a while. Appetites were ruined by the time they finished. The pool was also filthy so we didn’t even use it. All in all, it was nice to be together but I would never stay in this cabin again. We were all kind of upset we spent money on a place we were uncomfortable at. I hope that the owners can do better for the next group that decides to stay there.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: First no internet, non working showers , home was not clean dust everywhere, fans did not work , lights outside In jacuzzi area did not work , fuse ball table had no balls to play with , pool table had no chalk arcade machine controls did not work overall the amenities for amusement were not there

Washing machine did not work - never got fixed over a weeklong stay. There was a months’ long major leak in the ping pong/game room that’s never been addressed and left large amounts of standing water the entire time. It’s in a convenient place and is very roomy, but it in awful, beat up shape. The photos create a much better perception of the state of the place than is reality. Definitely not worth the price tag given the above.