The staffs are pretty nice, the room also consider as clean, but the facilities are old and some needs work. Be aware that the hotel does not have a sign “Hotel” per se, so you just get to “La Santa” restaurant, hotel staff will process in the restaurant, and all the rooms are above the restaurant. (We had some trouble to actually locating the hotel). Ultimately speaking, the price are good. (You get what you pay for). Last word, the food in restaurant is very good both in quality and quantity

The room was sold out, when we arrived. So we had to find a new hotell outside the city. Had to pay 5 times more. Extremely dissapointed

The staff was friendly and tried to communicate with us, but their English was very limited. The room was clean but a little bit old.Supermakert Coop very close which is so convenient

It is what it is. A room! A safe room! Close to the station Pretty clean! An all around great place for a bed and a place to call home a few nights.

I stayed here for one night and I definitely got my money's worth. The bathroom and shower were shared with other guests but they were really clean. The food was also great although a bit expensive. The room was a bit shoddy, but I'm not complaining; the beds were clean, towels were provided, the TV had plenty of channels, and I had a sink in the room which made it a very comfortable stay. If I go back to Lugano, I'll probably stay here again

Loved the place the worker was very nice to every one.