The Breakfast room was cold. No shower, stand in a bath. So old. Dirty shower curtain. Rusty shower rail. Swollen wood, you get the picture. Noisey rooms. Overpriced hotel. Breakfast was cold and had been sitting around all morning, bacon hard sausage burnt. Poached egg was more like boiled egg. Again all pre cooked. Better food & quality at high street supermarkets. Disappointing and certainly not worth the money. Cafe across the street try it. Tinned fruit. How hard is it to cut some fresh fruit. Coffee machine preduces warm coffee at the most. Very poor. Heating don’t come on until 8am for only about 15 minutes, this is when most people have left after a freezing morning. Oh and £10 to park this is not mentioned on the web site. Not nice for guests. Reception in the book in and book out both miserable and didn’t even want to be bothered. Anything to get money out of you for hotel this is. All in all find somewhere else. Ps. Don’t use the pub next door. Waited 2 hours for food as the chef decided to go out for an hour and half. Bad food anyway when it arrived.

Nice hotel, would recommend. Chargers good edition but temperamental

Nice hotel, would recommend. Chargers good edition but temperamental

Short trip to visit York to see a few places of historical interest. Picked this hotel as it had a car park and nearish to the centre. Sign in doorway saying that you are entering an old building, decent booking in but not asked if we wanted to book a table so went to room. Room was clean but tired looking. Downer's are the car park is charged for, hotel doesn't regularly offer meals as second night they were short staffed so closed the brasserie, rooms are constantly full so no chance of getting a paint job let alone being overhauled. Best bit was finding the Plough just down the road, excellent food and great hospitality.

Short trip to visit York to see a few places of historical interest. Picked this hotel as it had a car park and nearish to the centre. Sign in doorway saying that you are entering an old building, decent booking in but not asked if we wanted to book a table so went to room. Room was clean but tired looking. Downer's are the car park is charged for, hotel doesn't regularly offer meals as second night they were short staffed so closed the brasserie, rooms are constantly full so no chance of getting a paint job let alone being overhauled. Best bit was finding the Plough just down the road, excellent food and great hospitality.

I love it here, we have stayed before and hope to stay again. Comfortable bed and room, and easy walk into york. I love the historic architecture, the care and attention and friendly, helpful staff. Of particular note is the helpfulness and knowledge around my multiple allergies. I felt very safe and looked after.

I love it here, we have stayed before and hope to stay again. Comfortable bed and room, and easy walk into york. I love the historic architecture, the care and attention and friendly, helpful staff. Of particular note is the helpfulness and knowledge around my multiple allergies. I felt very safe and looked after.

Really enjoyed our stay in York. Hotel was very comfortable and the staff were very friendly and helpful.

Really enjoyed our stay in York. Hotel was very comfortable and the staff were very friendly and helpful.

Lovely stay, staff were amazing. difficult to pick fault. Fantastic breakfast, 20mins walk into York centre or bus it! £10 parking is a bit cheeky. But would absolutely again

Room was not clean on arrival including the filthiest plug hole I've ever seen in the bath and was given a dirty towel one of the days and on my final day the room was not made up. Informed them at reception when I checked out but all they did was say they'd feed it back. App will not allow me to add the photos.

Room was not clean on arrival including the filthiest plug hole I've ever seen in the bath and was given a dirty towel one of the days and on my final day the room was not made up. Informed them at reception when I checked out but all they did was say they'd feed it back. App will not allow me to add the photos.

Lovely stay, staff were amazing. difficult to pick fault. Fantastic breakfast, 20mins walk into York centre or bus it! £10 parking is a bit cheeky. But would absolutely again

Walls very thin with couple in next room talking slightly load might as well have been in the room with us. And went on until 1.30am

Walls very thin with couple in next room talking slightly load might as well have been in the room with us. And went on until 1.30am

A very Beautiful Hotel,the check in was easy and quick. The Staff very helpful and friendly, the meals were fantastic and the room was amazing. One of the best Hotels we've stayed in,thank you very much.

A very Beautiful Hotel,the check in was easy and quick. The Staff very helpful and friendly, the meals were fantastic and the room was amazing. One of the best Hotels we've stayed in,thank you very much.

A lovely hotel in a Georgian House, it has lots of outdoor courtyards for residents. Plenty of parking, the breakfast was superb and dinner too.

A lovely hotel in a Georgian House, it has lots of outdoor courtyards for residents. Plenty of parking, the breakfast was superb and dinner too.

Myself and my husband stayed with you Sunday night for just one night and unfortunately had a very poor experience with yourselves. Firstly, the huge issue is the parking. We booked online and nowhere were we pre-warned that parking was chargeable, let alone PER car. When bringing this to the attention of the reception you were rude and argumentative. A member of staff even suggested I park on yellow lines outside the hotel. The car park park provided is diabolical at best. Half the car park is inaccessible around a tree, and gravelled throughout. Whilst at reception one other couple complained about the chargeable car park and poor condition. I notice many negative reviews stating the same thing, yet you've implemented no changes for this. Safe to say we didn't use your car park. In our room the bed was uncomfortable and poor condition, including constant squeaking of the bed, and shockingly the headboard totally broken off the wall, which made it bang heavily against the wall upon any movement in bed. The bathroom facilities were poor, and we were left with no toilet roll, therefore had to use tissues.

Myself and my husband stayed with you Sunday night for just one night and unfortunately had a very poor experience with yourselves. Firstly, the huge issue is the parking. We booked online and nowhere were we pre-warned that parking was chargeable, let alone PER car. When bringing this to the attention of the reception you were rude and argumentative. A member of staff even suggested I park on yellow lines outside the hotel. The car park park provided is diabolical at best. Half the car park is inaccessible around a tree, and gravelled throughout. Whilst at reception one other couple complained about the chargeable car park and poor condition. I notice many negative reviews stating the same thing, yet you've implemented no changes for this. Safe to say we didn't use your car park. In our room the bed was uncomfortable and poor condition, including constant squeaking of the bed, and shockingly the headboard totally broken off the wall, which made it bang heavily against the wall upon any movement in bed. The bathroom facilities were poor, and we were left with no toilet roll, therefore had to use tissues.

Great stay will definitely stay again ..

Great stay will definitely stay again ..

Had to wait around till after 3 to get our room. Bar was lovely. Food was good. Only issue was getting our luggage up around tight staircases and 2 levels.

I had to pay £10 per day for parking. Room was shabby

Had to wait around till after 3 to get our room. Bar was lovely. Food was good. Only issue was getting our luggage up around tight staircases and 2 levels.

I had to pay £10 per day for parking. Room was shabby

I enjoyed the staff and hotel in general. However I was never informed of any benefits not offered any upgrades. This would have been nice to know upon check in

I enjoyed the staff and hotel in general. However I was never informed of any benefits not offered any upgrades. This would have been nice to know upon check in

I like my stay but hope they have other options for breakfast menu, and add a bit of flavour on the food.I enjoyed my stay and the place is very nice

I like my stay but hope they have other options for breakfast menu, and add a bit of flavour on the food.I enjoyed my stay and the place is very nice

We stayed in the york pavilion for 2 nights, great location bus stops outiside hotel 10min journey, rooms where clean staff very friendly and hepful, had breakfast there whichbwas amazing will stay again.