My fiancé and I have stayed at the Hilton Chicago/Northbrook a few times, however, the most recent time was exceptional and I must share it with everyone who is trying to find a place to stay when visiting the Chicago area. I realized I left my airpods behind 20 minutes before my flight boards, and my fiancé got in touch with the hotel immediately. Even though they were not able to find my airpods (yet), the lengths the hotel manager went to try to find them was above and beyond.

My fiancé and I have stayed at the Hilton Chicago/Northbrook a few times, however, the most recent time was exceptional and I must share it with everyone who is trying to find a place to stay when visiting the Chicago area. I realized I left my airpods behind 20 minutes before my flight boards, and my fiancé got in touch with the hotel immediately. Even though they were not able to find my airpods (yet), the lengths the hotel manager went to try to find them was above and beyond.

The photos of the property are very deceptive. This hotel looks and smells old. IT IS NOT WORTH $250.00 per night !!!!! The rates are not justified AT ALL !!!!! And to add insult to injury, Hilton Chicago Northbrook charges for water, wifi, and breakfast even after paying $250 per night for a 2 star room. The picture of the hot tub is DECEPTIVE!!! It is regular bath tub with jets on it. Hilton Chicago Northbrook looks like they took over a Motel 6, cut the grass and hung a Hilton sign on the building. I feel like I got RIPPED OFF!!!

The place was a little hard to find but area is quite

The place was a little hard to find but area is quite

The only thing I didn’t like was them leaving bottled water on the counter then as you grabbed it you saw the tag that charged you $3 if you opened it.

The only thing I didn’t like was them leaving bottled water on the counter then as you grabbed it you saw the tag that charged you $3 if you opened it.

I paid $165 each night and paid for another room for my sister. This was a get together to see cousins we barely know and to see our only surviving aunt (96 years old) Stayed three nights. No housekeeping at all! I was told later that if I wanted my room cleaned and towels exchanged, I would have had to scan a code on the night stand and request it through my cell phone! How would I know that? Front desk never mentioned it. Room service trays with left over food was left in the hallways for over 24 hours! Probably would have been there if I hadn’t complained. Maintenance was terrible! Toilet needed repaired. Flapper valve would not seal. Maintenance personnel attempted a fix and failed. Every time I flushed, I had to remove the tank lid and manually seat the valve so the water would quit running and the tank would fill for the next flush. The breakfast buffet was at best a good attempt at a complimentary buffet at a lesser hotels. They charged $26 dollars! Other than a wonderful staff in the restaurant, I went across the street to another hotel and had breakfast there for the next two mornings. Elevator problems in an 8 story facility. On a good day, one of the two elevators was functional. They actually had a sign explaining that they knew they had a problem and directed us to the stairs. Are you kidding me! I will never stay in another Hilton property especially at that price.

I paid $165 each night and paid for another room for my sister. This was a get together to see cousins we barely know and to see our only surviving aunt (96 years old) Stayed three nights. No housekeeping at all! I was told later that if I wanted my room cleaned and towels exchanged, I would have had to scan a code on the night stand and request it through my cell phone! How would I know that? Front desk never mentioned it. Room service trays with left over food was left in the hallways for over 24 hours! Probably would have been there if I hadn’t complained. Maintenance was terrible! Toilet needed repaired. Flapper valve would not seal. Maintenance personnel attempted a fix and failed. Every time I flushed, I had to remove the tank lid and manually seat the valve so the water would quit running and the tank would fill for the next flush. The breakfast buffet was at best a good attempt at a complimentary buffet at a lesser hotels. They charged $26 dollars! Other than a wonderful staff in the restaurant, I went across the street to another hotel and had breakfast there for the next two mornings. Elevator problems in an 8 story facility. On a good day, one of the two elevators was functional. They actually had a sign explaining that they knew they had a problem and directed us to the stairs. Are you kidding me! I will never stay in another Hilton property especially at that price.

Nice bar with attentive staff. Very clean and large room.

Nice bar with attentive staff. Very clean and large room.

It’s very quiet in a residential suburb

It’s very quiet in a residential suburb

pool & hot tub out dated, but over all was a good stay

pool & hot tub out dated, but over all was a good stay

A nice place to stay with family with kids it is safe

A nice place to stay with family with kids it is safe

It was close by everything a location. It is quite neighborhood

It was close by everything a location. It is quite neighborhood

Quite, easy parking.

Quite, easy parking.

Front desk girl was so sweet and understanding forsure I’ll come back only because she was so welcoming to me . 🙂

Front desk girl was so sweet and understanding forsure I’ll come back only because she was so welcoming to me . 🙂

Clean friendly staff

Great!

Clean friendly staff

Great!

Nice room. Comfortable beds. Good casual food at bar. Customer service was good.

Nice room. Comfortable beds. Good casual food at bar. Customer service was good.

Hotel was nice and comfy. The pool and hot tub were nice. Close to shopping and restaurants

Hotel was nice and comfy. The pool and hot tub were nice. Close to shopping and restaurants

Great location with plenty of parking.