Hotel stay was just average. We were in a place half the price the night before in Wentworth Falls with more amenities including a Nespresso machine in the room, which this hotel lacks at their price point. Ordered coffees in the lounge and only one came, the other was still on the bill, when provided the opportunity to deliver appropriate service for the class of hotel the staff did not deliver. Positives are the proximity to great bushwalking. Probably wouldn’t stay here again at this price point.

Hotel stay was just average. We were in a place half the price the night before in Wentworth Falls with more amenities including a Nespresso machine in the room, which this hotel lacks at their price point. Ordered coffees in the lounge and only one came, the other was still on the bill, when provided the opportunity to deliver appropriate service for the class of hotel the staff did not deliver. Positives are the proximity to great bushwalking. Probably wouldn’t stay here again at this price point.

Comfortable room, great facilities.

Comfortable room, great facilities.

We loved our stay and everything was perfect with the exception of the indoor pool. We chose your property as my partner has recently had knee replacement surgery and needed an indoor pool to continue with his hydrotherapy. We were really disappointed to find it was near impossible for him to get out of the pool with the steps available. We did not use the pool as it was too risky.

We loved our stay and everything was perfect with the exception of the indoor pool. We chose your property as my partner has recently had knee replacement surgery and needed an indoor pool to continue with his hydrotherapy. We were really disappointed to find it was near impossible for him to get out of the pool with the steps available. We did not use the pool as it was too risky.

The location is excellent for Echo Point and the Three Sister and hiking. Beds are comfortable and room was spacious. The Lounge restaurant is solid and has an excellent host. Breakfast should be missed. A special “thank you” to Lan and the front desk staff for their support

The location is excellent for Echo Point and the Three Sister and hiking. Beds are comfortable and room was spacious. The Lounge restaurant is solid and has an excellent host. Breakfast should be missed. A special “thank you” to Lan and the front desk staff for their support

My Family and I are regulars at Lilianfels. There was a misunderstanding whereby my wife asked to play the lounge piano and this initial request was assented to by a kindly female lounge staff member. However as she was playing a Classical piece (she is a semi-professional pianist) she was rudely approached by a male asian staff member in the midst of her playing 'claire de llune' and rudely told to stop and was further threatened with having to pay a tuning fee! He loudly demanded she stop immediately causing much humiliation to my wife... My question is was there really a need to be so aggressive with my wife? You guys are supposed to be in the hospitality industry and therefore should be handling such situations with some form of decorum and dignity,,, we are guests and not bums off the street, for heavens sake!

My Family and I are regulars at Lilianfels. There was a misunderstanding whereby my wife asked to play the lounge piano and this initial request was assented to by a kindly female lounge staff member. However as she was playing a Classical piece (she is a semi-professional pianist) she was rudely approached by a male asian staff member in the midst of her playing 'claire de llune' and rudely told to stop and was further threatened with having to pay a tuning fee! He loudly demanded she stop immediately causing much humiliation to my wife... My question is was there really a need to be so aggressive with my wife? You guys are supposed to be in the hospitality industry and therefore should be handling such situations with some form of decorum and dignity,,, we are guests and not bums off the street, for heavens sake!

Had an enjoyable time.

Had an enjoyable time.

We have stayed many times over the last 20 years. The spa facilities need a serious revamp, and the outdoor pool was closed. It used to be open in winter time. It is a beautiful hotel, but in need of some TLC.

We have stayed many times over the last 20 years. The spa facilities need a serious revamp, and the outdoor pool was closed. It used to be open in winter time. It is a beautiful hotel, but in need of some TLC.

Very nice rooms and service

Very nice rooms and service

Perfect indulgent escape

Perfect indulgent escape

We loved our stay, it’s a charming hotel with excellent service.

We loved our stay, it’s a charming hotel with excellent service.

It's definitely not a 5 star hotel, The gym is pathetic, breakfast has limited chooices, the dinner room is so small you have to squeez through wherever you go. You have to queue for everthing, service is very slow, ordered coffee, it didn't come until we almost finished breakfast. when I was asking the waiter where is the milk, i was pointed to a empty milk jug, i said it's empty (pretty obvious) the response was just wait i will get to it. Ordered room service, there is $10 delivery charge???? I mean just price in the food, feels like jetstar.

It's definitely not a 5 star hotel, The gym is pathetic, breakfast has limited chooices, the dinner room is so small you have to squeez through wherever you go. You have to queue for everthing, service is very slow, ordered coffee, it didn't come until we almost finished breakfast. when I was asking the waiter where is the milk, i was pointed to a empty milk jug, i said it's empty (pretty obvious) the response was just wait i will get to it. Ordered room service, there is $10 delivery charge???? I mean just price in the food, feels like jetstar.

Good location with parking near to the building, staffs are friendly and helpful

Good location with parking near to the building, staffs are friendly and helpful

Full service luxury property - the heated indoor pool was fantastic on a cold winters day.

Full service luxury property - the heated indoor pool was fantastic on a cold winters day.

So close to the Three Sisters overlook! And the family appreciated the indoor heated pool in the winter!

So close to the Three Sisters overlook! And the family appreciated the indoor heated pool in the winter!

The rooms were very nicely furnished and roomy. The staff were amazing!

The rooms were very nicely furnished and roomy. The staff were amazing!

A stunningly beautiful property with excellent service.

A stunningly beautiful property with excellent service.