Hotel is very pretty but I was kind of shocked for the price at how poor the service was . No one at bell desk , gift shop etc. also shower didn’t drain properly

Hotel is very pretty but I was kind of shocked for the price at how poor the service was . No one at bell desk , gift shop etc. also shower didn’t drain properly

Very bad value for what you get in return. The resort fee is ridiculous, its a run of the mill hotel - nothing 'resort' about it. The resort fee of 36$ per person per night gets you a bottle of water and a glass of wine, and various discounts off things that are overpriced to begin with ($6 for a bottle of water in the gift shop). We also werent given our vouchers to avail of the discounts and free bevergaes upon checkin, and had to ask for them ourselves on the 3rd day once we realised our fellow guests had them. The room was clean and the cleaners did a great job each day. Staff were very friendly. This was the main saving grace. Overall, the hotel is quite dated and doesnt offer much to guests other than a place to sleep. So while it does the job, it was not worth the price paid and doesnt live up to being a 'resort'.

Very bad value for what you get in return. The resort fee is ridiculous, its a run of the mill hotel - nothing 'resort' about it. The resort fee of 36$ per person per night gets you a bottle of water and a glass of wine, and various discounts off things that are overpriced to begin with ($6 for a bottle of water in the gift shop). We also werent given our vouchers to avail of the discounts and free bevergaes upon checkin, and had to ask for them ourselves on the 3rd day once we realised our fellow guests had them. The room was clean and the cleaners did a great job each day. Staff were very friendly. This was the main saving grace. Overall, the hotel is quite dated and doesnt offer much to guests other than a place to sleep. So while it does the job, it was not worth the price paid and doesnt live up to being a 'resort'.

We booked the Champions Suite for (4) guests. We arrived and were warmly greeted by Rich immediatly. Rich was extremely helpful and showed a level of customer service rarely seen in the Hotel Industry these days. The suite was very spacious, but the amenities and furnishings were outdated and did not provide very good use of the space. The suite info said there was a sofa bed, but both of the sofa's in the suite were standard couches with no bed. When we ordered a roll-up bed, we were told that there would be a $25 charge. I tipped for delivery, but disputed the charge at checkout and explained that I didn't agree to the charge based on the fact that there were no other places to sleep for our children, and the charge was removed. Overall the view from the balcony and our interaction with Rich were the highlights of the stay. I hear they are renovating the Suites, hopefully when they do they will provide a more useful layout!!!

We booked the Champions Suite for (4) guests. We arrived and were warmly greeted by Rich immediatly. Rich was extremely helpful and showed a level of customer service rarely seen in the Hotel Industry these days. The suite was very spacious, but the amenities and furnishings were outdated and did not provide very good use of the space. The suite info said there was a sofa bed, but both of the sofa's in the suite were standard couches with no bed. When we ordered a roll-up bed, we were told that there would be a $25 charge. I tipped for delivery, but disputed the charge at checkout and explained that I didn't agree to the charge based on the fact that there were no other places to sleep for our children, and the charge was removed. Overall the view from the balcony and our interaction with Rich were the highlights of the stay. I hear they are renovating the Suites, hopefully when they do they will provide a more useful layout!!!

I wanted to live this place as it is so close to schools, but my room was dirty and I was too tired from my drive to change rooms. There was a chair with a giant stain and odor in my room. I had to put the a/c on in order to disguise the odor. Pic attached. I would not stay here again.

I wanted to live this place as it is so close to schools, but my room was dirty and I was too tired from my drive to change rooms. There was a chair with a giant stain and odor in my room. I had to put the a/c on in order to disguise the odor. Pic attached. I would not stay here again.