Good: staff work incredibly hard, pool and beach area was superb, free hotel taxi to San Marco was great Bad: rooms are incredibly tired and dated, so it’s not representative of a 5* hotel, outstanding over pricing of drinks (25€ for an aperol spritz)

Good: staff work incredibly hard, pool and beach area was superb, free hotel taxi to San Marco was great Bad: rooms are incredibly tired and dated, so it’s not representative of a 5* hotel, outstanding over pricing of drinks (25€ for an aperol spritz)

A beautiful classic property with a huge pool, great beach with cabanas on a sandy beach and calm warm waters of the gulf of Venice. Wonderful courteous staff in all areas with a great buffet breakfast included with your stay. However I found the food service poor with high prices and sub standard service. Food choices were not great and much too pricey for the quality of food and amounts of food served. The boat service from 9am till 1130 pm with boats running every half hour to and from Venice proper was the greatest feature. You could go into Venice at any time of the day and return by 1130 pm. Shop,eat at a multiple variety of places at a multiple variety of prices at your convenience. Truly a great hotel and a great vacation!

A beautiful classic property with a huge pool, great beach with cabanas on a sandy beach and calm warm waters of the gulf of Venice. Wonderful courteous staff in all areas with a great buffet breakfast included with your stay. However I found the food service poor with high prices and sub standard service. Food choices were not great and much too pricey for the quality of food and amounts of food served. The boat service from 9am till 1130 pm with boats running every half hour to and from Venice proper was the greatest feature. You could go into Venice at any time of the day and return by 1130 pm. Shop,eat at a multiple variety of places at a multiple variety of prices at your convenience. Truly a great hotel and a great vacation!

Great place with sea, pool and direct transport to Venice. But the services and personel are not 5 stars.

Great place with sea, pool and direct transport to Venice. But the services and personel are not 5 stars.

Lovely property but staff don’t care, not very personable and it’s all bit too much effort

Lovely property but staff don’t care, not very personable and it’s all bit too much effort

I had booked a sea view suite as a treat. £500 per night. We were greeted at the desk in a very off-hand manner and shown to the lift and handed our keys. We found our room, but access to the balcony was locked. Apparently to access this, we had to go back downstairs, sign a waiver accepting carte blanche liability and go back up with a key! The room itself was tired with carpet stains and in need of renovation. The shower (over the bath) needed de-limescaling to work properly and the plug was slow to drain. A coffee machine was provided with 4 coffee pods for our entire stay. More were available at an extortionate price! The minibar had various bottles of water and soda which would be replenished again only at a price. The swimming pool was good and beds comfortable but any refreshments were eye-wateringly expensive (twice any other bar). Consequently we went out for refreshments and meals. However, the hotel is not in a great location for bars or restaurants. Luckily, we found BAGNO MARCONI a little further up the beach. Amazing.

I had booked a sea view suite as a treat. £500 per night. We were greeted at the desk in a very off-hand manner and shown to the lift and handed our keys. We found our room, but access to the balcony was locked. Apparently to access this, we had to go back downstairs, sign a waiver accepting carte blanche liability and go back up with a key! The room itself was tired with carpet stains and in need of renovation. The shower (over the bath) needed de-limescaling to work properly and the plug was slow to drain. A coffee machine was provided with 4 coffee pods for our entire stay. More were available at an extortionate price! The minibar had various bottles of water and soda which would be replenished again only at a price. The swimming pool was good and beds comfortable but any refreshments were eye-wateringly expensive (twice any other bar). Consequently we went out for refreshments and meals. However, the hotel is not in a great location for bars or restaurants. Luckily, we found BAGNO MARCONI a little further up the beach. Amazing.

The Excelsior is an extraordinary experience. A beautiful property, great beach, superb restaurants, wonderful ambience, with frequent boat service to Venice. The staff do a great job. It’s a once in a lifetime experience. Expensive but worth the splurge. An unparalleled beach and pool experience by day and the magic of Venice at night. Strongly recommended!

Everything was great staff service amenities etc

Everything was great staff service amenities etc

The Excelsior is an extraordinary experience. A beautiful property, great beach, superb restaurants, wonderful ambience, with frequent boat service to Venice. The staff do a great job. It’s a once in a lifetime experience. Expensive but worth the splurge. An unparalleled beach and pool experience by day and the magic of Venice at night. Strongly recommended!

The property is beautiful, but the rooms are outdated. The swimming pool is only open until 7pm (and you have to leave the pool at 7pm, you can’t even stay at your own risk) and the pool bar closes at 6pm. The price of a simple drink is 25 euros!!! The breakfast staff and the beach office staff were very friendly, however the concierge (the older gentleman) and some of the front desk staff are very stocked up. Breakfast is complementary, and it is delicious. The ferry takes you from the hotel to st. Mark’s square and back, however, you can’t even take a carry on with you on that ferry. Overall, it was a nice experience, however, for the price, next time I will look for a different hotel.

The property is beautiful, but the rooms are outdated. The swimming pool is only open until 7pm (and you have to leave the pool at 7pm, you can’t even stay at your own risk) and the pool bar closes at 6pm. The price of a simple drink is 25 euros!!! The breakfast staff and the beach office staff were very friendly, however the concierge (the older gentleman) and some of the front desk staff are very stocked up. Breakfast is complementary, and it is delicious. The ferry takes you from the hotel to st. Mark’s square and back, however, you can’t even take a carry on with you on that ferry. Overall, it was a nice experience, however, for the price, next time I will look for a different hotel.

Great place but restaurants are too expensive considering food quality and no other options around the hotel.

Great place but restaurants are too expensive considering food quality and no other options around the hotel.

Overall good. Excellent breakfast buffet. Our classic double room was large but gloomy, comfortable but not luxurious. Staff varied from friendly and helpful to curt and dismissive. We did at times feel like we were inconveniencing the staff. We will probably try a different hotel next time although the Excelsior is ideally located for a beach holiday with transfers to the huddle and bustle of Venice.

Overall good. Excellent breakfast buffet. Our classic double room was large but gloomy, comfortable but not luxurious. Staff varied from friendly and helpful to curt and dismissive. We did at times feel like we were inconveniencing the staff. We will probably try a different hotel next time although the Excelsior is ideally located for a beach holiday with transfers to the huddle and bustle of Venice.

Staff was amazing especially the concierge. Pool was nice and beach was nice as well. We had one major issue with the hotel allowing infants and very young children in the pool without swimmies. I prefer to not swim in a pool where children urinate.

Staff was amazing especially the concierge. Pool was nice and beach was nice as well. We had one major issue with the hotel allowing infants and very young children in the pool without swimmies. I prefer to not swim in a pool where children urinate.

From the moment we arrived till the sad moment we had to leave it was magical! I highly recommend this first class hotel to everyone. The photos of the hotel don’t do it justice at all! It’s truly a beautiful resort!

From the moment we arrived till the sad moment we had to leave it was magical! I highly recommend this first class hotel to everyone. The photos of the hotel don’t do it justice at all! It’s truly a beautiful resort!

Very expensive for what it is.Dated and clearly seasonal staff with no clue. The only good thing is the cabanas and the shuttle to Venice. There are rooms which have been modernised but it’s not explained in any booking information so you can’t know what you’ll get.

Very expensive for what it is.Dated and clearly seasonal staff with no clue. The only good thing is the cabanas and the shuttle to Venice. There are rooms which have been modernised but it’s not explained in any booking information so you can’t know what you’ll get.

Simply wonderful, everything you want in a luxury hotel. The Excelsior is certainly a grand hotel, but because it’s on the beach it isn’t stuffy and strikes a perfect balance between luxurious and casual.

Simply wonderful, everything you want in a luxury hotel. The Excelsior is certainly a grand hotel, but because it’s on the beach it isn’t stuffy and strikes a perfect balance between luxurious and casual.

This hotel is absolutely beautiful and the service is impeccable. I only stayed 2 nights and really wish I could stay a whole week. It's a beautiful quaint haven away from the hustle and bustle of Venice, and the complimentary boat shuttle service to and from Venice was so convenient and perfect. It felt like I had my own personal water taxi at all times. The pool is also just as amazing. The poolside bar service is and the pool itself is huge overlooking the beach. Just another beautiful spot at the hotel to wind down for a couple hours after a day in Venice and before dinner. The complimentary breakfast was also top notch - they will make you whatever type of coffee you'd like and the pastries, fruit, cheeses, mimosas, yogurts, hot food was plentiful and really delicious - perfect way to start the day. The bar/restaurant at night had the best cocktails I've had in awhile. Shout out to Wilmore who had tremendous drink making skills and was just a pleasure. My room was also beautiful - vintage and charming, with Venetian glass adornments everywhere. The hotel is truly magnificent. Should be a 5 star hotel. Highly recommend

This hotel is absolutely beautiful and the service is impeccable. I only stayed 2 nights and really wish I could stay a whole week. It's a beautiful quaint haven away from the hustle and bustle of Venice, and the complimentary boat shuttle service to and from Venice was so convenient and perfect. It felt like I had my own personal water taxi at all times. The pool is also just as amazing. The poolside bar service is and the pool itself is huge overlooking the beach. Just another beautiful spot at the hotel to wind down for a couple hours after a day in Venice and before dinner. The complimentary breakfast was also top notch - they will make you whatever type of coffee you'd like and the pastries, fruit, cheeses, mimosas, yogurts, hot food was plentiful and really delicious - perfect way to start the day. The bar/restaurant at night had the best cocktails I've had in awhile. Shout out to Wilmore who had tremendous drink making skills and was just a pleasure. My room was also beautiful - vintage and charming, with Venetian glass adornments everywhere. The hotel is truly magnificent. Should be a 5 star hotel. Highly recommend

I have been fortunate enough to work a few events at this hotel.... The service is of the most impeccable caliber! The Concierge Michele' was very helpful in getting us situated and giving us directions how to obtain the city pass!!! Please note...The transportauon back and fortn from Lido is suoer convenient runsaboout every half an hour or so!! It was everything I expect of a Five Star hoel!!! I can't wait to bring my daughter here for the fipm festival!

I have been fortunate enough to work a few events at this hotel.... The service is of the most impeccable caliber! The Concierge Michele' was very helpful in getting us situated and giving us directions how to obtain the city pass!!! Please note...The transportauon back and fortn from Lido is suoer convenient runsaboout every half an hour or so!! It was everything I expect of a Five Star hoel!!! I can't wait to bring my daughter here for the fipm festival!