Was a good service

Was a good service

Talked with the mgr regarding my room he was very helpful understanding and transferred me to a different room that was everything I was looking for and more Grate stay will be going back

Talked with the mgr regarding my room he was very helpful understanding and transferred me to a different room that was everything I was looking for and more Grate stay will be going back

Housekeeping called me a derogatory name in Spanish. I reported it.

Housekeeping called me a derogatory name in Spanish. I reported it.

Stayed in a newly renovated room and it was beautiful, like a little apartment with a separate bed and living room. Not all rooms are renovated yet but this one had been on the third floor. Great location with lots to do within walking distance. Staff was very friendly and super helpful.

Stayed in a newly renovated room and it was beautiful, like a little apartment with a separate bed and living room. Not all rooms are renovated yet but this one had been on the third floor. Great location with lots to do within walking distance. Staff was very friendly and super helpful.

Fantastic stay, clean, asked for for extra towels and they were delivered instantly.

Fantastic stay, clean, asked for for extra towels and they were delivered instantly.

A superb stay. From booking to check out it was extremely well organised and efficient. Danny on Reception checked me into a beautiful room complete with fireplace. He was extremely kind, helpful and efficient. His customer services skills were excellent and I received 5 star service from him. The room was huge and had everything I could have wished for. Very well appointed. The hotel is in a great location with everything you could need nearby. I thoroughly look forward to staying here again.

A superb stay. From booking to check out it was extremely well organised and efficient. Danny on Reception checked me into a beautiful room complete with fireplace. He was extremely kind, helpful and efficient. His customer services skills were excellent and I received 5 star service from him. The room was huge and had everything I could have wished for. Very well appointed. The hotel is in a great location with everything you could need nearby. I thoroughly look forward to staying here again.

I would have given 5* but at 5:40am. There was loud noise coming from floor above which prevented me from sleeping

I would have given 5* but at 5:40am. There was loud noise coming from floor above which prevented me from sleeping

The front desk staff were exceptionally helpful. Smooth quick check in, qreat help with some small print jobs, storage of luggage at checkout, arranging a flat fee extremely comfortable taxis to the airport, etc. The room we were in had been revived and looked much like the photos. Comfortable bed, spacious unit, full size fridge, etc.

The front desk staff were exceptionally helpful. Smooth quick check in, qreat help with some small print jobs, storage of luggage at checkout, arranging a flat fee extremely comfortable taxis to the airport, etc. The room we were in had been revived and looked much like the photos. Comfortable bed, spacious unit, full size fridge, etc.

It's not high end but it was very clean, rooms are weirdly huge, like little one-bed apartments... maybe I got lucky? Staff were nice and genuinely helpful. It's a nice enough area as well, it has some significance to the Toronto LGBT community, a couple sneaky good restaurants, and a convenience store right across the street. I was here for work and no desk so less than ideal but can't really hold that against them, but if you are working maybe go somewhere else

It's not high end but it was very clean, rooms are weirdly huge, like little one-bed apartments... maybe I got lucky? Staff were nice and genuinely helpful. It's a nice enough area as well, it has some significance to the Toronto LGBT community, a couple sneaky good restaurants, and a convenience store right across the street. I was here for work and no desk so less than ideal but can't really hold that against them, but if you are working maybe go somewhere else

Unable to access balcony breakfast is more like a snack

Room was very nice...living room area...kitchen all appliances needed. There were dishes and cutlery for 2 people. Bed was very firm but have found that to be the case with most hotels we have slept in.

Room was very nice...living room area...kitchen all appliances needed. There were dishes and cutlery for 2 people. Bed was very firm but have found that to be the case with most hotels we have slept in.

Rooms were nice but a bit out dated. Rooms could use some painting, dirty in some places, toilet tank cover broken and insecure. Fridge was noisy due to intake air vent very filthy . Staff very friendly. Location was great, a lot stores and restaurants nearby.

Unable to access balcony breakfast is more like a snack

Rooms were nice but a bit out dated. Rooms could use some painting, dirty in some places, toilet tank cover broken and insecure. Fridge was noisy due to intake air vent very filthy . Staff very friendly. Location was great, a lot stores and restaurants nearby.

Nice and clean, modern suite

Nice and clean, modern suite

Room was great and well laid out. Bed was super uncomfortable and very noisy with regular movements while sleeping. The worst was that the gym was located directly above our penthouse suite room and the slamming of weights first thing in the morning was unnecessary. Made it very unpleasant. The bed combined with the gym noise drops the experience of the stay considerably.

Firstly the staff were incredible! Helping us navigate around Toronto and helping us with any queries. Credit to their service. That said… the room itself wasn’t clean, needed a redecorate asap! Paint flaking off walls, dirty on walls, skirting boards throughout the appartment were disgusting with dirt. Clean bedding and towels however the room, corridors and elevators all need a serious redecoration. I realise it will get some traffic but honestly a quick wipe over the skirting and where previous guests have spilt things on the walls wouldn’t take much. Also we had a balcony however it was locked with a key and we were never given a key to use. Loved a laundry after packing light for a 12 day trip to Canada however huge holes in the ceiling in the basement and laundry area! Great location with two metro stations close by. If you redecorate then we would stay again.

Room was great and well laid out. Bed was super uncomfortable and very noisy with regular movements while sleeping. The worst was that the gym was located directly above our penthouse suite room and the slamming of weights first thing in the morning was unnecessary. Made it very unpleasant. The bed combined with the gym noise drops the experience of the stay considerably.

Firstly the staff were incredible! Helping us navigate around Toronto and helping us with any queries. Credit to their service. That said… the room itself wasn’t clean, needed a redecorate asap! Paint flaking off walls, dirty on walls, skirting boards throughout the appartment were disgusting with dirt. Clean bedding and towels however the room, corridors and elevators all need a serious redecoration. I realise it will get some traffic but honestly a quick wipe over the skirting and where previous guests have spilt things on the walls wouldn’t take much. Also we had a balcony however it was locked with a key and we were never given a key to use. Loved a laundry after packing light for a 12 day trip to Canada however huge holes in the ceiling in the basement and laundry area! Great location with two metro stations close by. If you redecorate then we would stay again.

The hotel is very well located, the employees were great and enthusiast to see me upon arrival, the room was very spacious and there even was a dishwasher in the room. The bedroom has its own room so you can close the door to prevent the noise from the hall. The place was clean, not sparkling clean but above expectations. I am very happy with my stay and recommend this Hotel.

The hotel is very well located, the employees were great and enthusiast to see me upon arrival, the room was very spacious and there even was a dishwasher in the room. The bedroom has its own room so you can close the door to prevent the noise from the hall. The place was clean, not sparkling clean but above expectations. I am very happy with my stay and recommend this Hotel.