We have always stayed at The Inn in the River when we visit. But, after this time, we will definitely be looking for better accomodations. First, there was a leak. Which it appears to have been leaking for awhile. Even if room is not been occupied, housekeeping should have checked on room to make sure everything was ready. Next, since leak couldn't get fixed while we were in the room we had to be moved. The next room was smaller, bed very lumpy and heat didn't work properly, and when it started up, it sounded like an airplane taking off. The next day we spoke to front desk, they wanted to move us, we said no. Then they said maintenance would be there to fix it. It was never fixed. Third, There was a huge football team of preteen-teens that took over the hotel. They acted obnoxious, rude and parents didn't care because they sat back and let them do as they please. We had to call front desk several times. It appeared the hotel only cared about accommodating this group since it was a bigger group that came in and filled up the hotel We have never in the years had so much trouble from this hotel and have stayed many years there, but for now on will look for another one

We have always stayed at The Inn in the River when we visit. But, after this time, we will definitely be looking for better accomodations. First, there was a leak. Which it appears to have been leaking for awhile. Even if room is not been occupied, housekeeping should have checked on room to make sure everything was ready. Next, since leak couldn't get fixed while we were in the room we had to be moved. The next room was smaller, bed very lumpy and heat didn't work properly, and when it started up, it sounded like an airplane taking off. The next day we spoke to front desk, they wanted to move us, we said no. Then they said maintenance would be there to fix it. It was never fixed. Third, There was a huge football team of preteen-teens that took over the hotel. They acted obnoxious, rude and parents didn't care because they sat back and let them do as they please. We had to call front desk several times. It appeared the hotel only cared about accommodating this group since it was a bigger group that came in and filled up the hotel We have never in the years had so much trouble from this hotel and have stayed many years there, but for now on will look for another one

The room was clean but it had ants in it . I booked the room over a month in advance and asked for a room on the second or third floor. When I got there I was told the only room they had was on the first floor near the very noisy lobby.

The room was clean but it had ants in it . I booked the room over a month in advance and asked for a room on the second or third floor. When I got there I was told the only room they had was on the first floor near the very noisy lobby.

Stay was wonderful! We highly enjoyed staying here!

Stay was wonderful! We highly enjoyed staying here!

Exceptional

We absolutely loved our stay from check-in to check-out! Friendly staff and well accommodating atmosphere. The rooms we're clean and very comfortable , loved the balcony overlooking the river and downtown pigeon forge. There's an outside pool ( seasonal ) and an inside pool and hot tub. The only thing is the inside pool isn't heated so it's a bit cold , they provide towels in the pool area and they have bathrooms in the pool room also - great idea by the way 😁 Breakfast is also included so that was definitely a plus. Every night there's free popcorn 🍿 and cookies from 7pm to 9 or 10pm I believe. Ice machines on every floor too. In all I definitely have nothing bad to say about The Inn on the River , we absolutely enjoyed our stay!