Hotel was terrible! Oversold rooms, put us in a lessor room and was completely unapologetic about it. Had to sleep on a dirty couch. Staff was rude, rooms were dirty. Completely unsafe location. Wouldn’t stay here again if you paid me!

Hotel was terrible! Oversold rooms, put us in a lessor room and was completely unapologetic about it. Had to sleep on a dirty couch. Staff was rude, rooms were dirty. Completely unsafe location. Wouldn’t stay here again if you paid me!

Good location. Rooms were good . Staff was super friendly and helpful, wonderful people all around . A few food places to eat close by in daytime , but area becomes downright dangerous after dark. Do your walking and exploring in daytime .

Good location. Rooms were good . Staff was super friendly and helpful, wonderful people all around . A few food places to eat close by in daytime , but area becomes downright dangerous after dark. Do your walking and exploring in daytime .

The area feels unsafe. Door was locked when we arrived to check in, staff were slow to arrive at the door. Staff were also not very warm, and a little sketchy/ unprofessional. Then, loud club music and ambulances all around made even nice conditions very disconcerting. Will likely never stay here again.

The area feels unsafe. Door was locked when we arrived to check in, staff were slow to arrive at the door. Staff were also not very warm, and a little sketchy/ unprofessional. Then, loud club music and ambulances all around made even nice conditions very disconcerting. Will likely never stay here again.

The coffee pot didn’t work. There were dirty towels in the hallway from 3 pm through checkout the following morning.

The WORST booking experience I have ever had. I arrived late in the evening, and was told there was no existing reservation for me and there were no available rooms, despite the fact I had deposited money when booking for the stay. After trying to sort it out with customer service for over an hour, I was forced to book a gross, low quality motel on the outskirts of town on my own dime that night.

The WORST booking experience I have ever had. I arrived late in the evening, and was told there was no existing reservation for me and there were no available rooms, despite the fact I had deposited money when booking for the stay. After trying to sort it out with customer service for over an hour, I was forced to book a gross, low quality motel on the outskirts of town on my own dime that night.

Do not stay here. Very rowdy part of town. Very loud music and cars. Something shady happing…someone had been in our room watch the football game and took shower. The elevator was super scary and run down. You can’t control the temperature of your own room. You have to call down and have them adjust it for you. This is a Big NO.

Do not stay here. Very rowdy part of town. Very loud music and cars. Something shady happing…someone had been in our room watch the football game and took shower. The elevator was super scary and run down. You can’t control the temperature of your own room. You have to call down and have them adjust it for you. This is a Big NO.

The suite we stayed in was well designed and comfortable. The elevator failed once and was cranky in general. The suite could have used another waste can.

The staff was excellent

The suite we stayed in was well designed and comfortable. The elevator failed once and was cranky in general. The suite could have used another waste can.

The staff was excellent

Traffic was very load on Saturday night Awful

Traffic was very load on Saturday night Awful

The hotel overall was not bad. The suite rooms are huge. They advertised a restaurant and bar but the employee told us they did not have a restaurant but found out he was lying and didn’t want to cook the day of checkout and the bar because they were serving breakfast and the bar was very mediocre compared to the photos and advertisement. Valet is not 24hrs and you have to wait until they come back to work to retrieve your vehicle and they do not advertise that it is valet only. Rooms were huge but the refrigerator in the room did not get cold, no trash cans but one small one in bedroom, curtains were semi coming off, the club beside it played music all night, and the elevator needs some maintenance. Conveniently located 2 minutes from UAB which is perfect! They also sit on a strip that have a lot of eateries around them. Overall experience was not bad but just some minor adjustments need to be made. However, I would stay here again for the convenience of getting to UAB.

The hotel overall was not bad. The suite rooms are huge. They advertised a restaurant and bar but the employee told us they did not have a restaurant but found out he was lying and didn’t want to cook the day of checkout and the bar because they were serving breakfast and the bar was very mediocre compared to the photos and advertisement. Valet is not 24hrs and you have to wait until they come back to work to retrieve your vehicle and they do not advertise that it is valet only. Rooms were huge but the refrigerator in the room did not get cold, no trash cans but one small one in bedroom, curtains were semi coming off, the club beside it played music all night, and the elevator needs some maintenance. Conveniently located 2 minutes from UAB which is perfect! They also sit on a strip that have a lot of eateries around them. Overall experience was not bad but just some minor adjustments need to be made. However, I would stay here again for the convenience of getting to UAB.

I should have read the reviews first. The hotel room itself was nice enough, tho not clean. Crumbs from prior guests snacks on the floor. A swimsuit top liner was abandoned by prior guests as well. No housekeeping service even on request. Elevator broken. Bar service limited. You can do better anywhere else

I should have read the reviews first. The hotel room itself was nice enough, tho not clean. Crumbs from prior guests snacks on the floor. A swimsuit top liner was abandoned by prior guests as well. No housekeeping service even on request. Elevator broken. Bar service limited. You can do better anywhere else

Only thing was parking. Was imformed upon arrival that there was valet parking which I wasnt expecting. Then in am there was no one available to get my car. I was told that I could take elevator to basement and get my car. I could have saved a little by not using valet and parked it myself, but wasn't informed. All is good now. Thanks

Only thing was parking. Was imformed upon arrival that there was valet parking which I wasnt expecting. Then in am there was no one available to get my car. I was told that I could take elevator to basement and get my car. I could have saved a little by not using valet and parked it myself, but wasn't informed. All is good now. Thanks

Valet parking staff was very nice and helpful but the front desk agent was very unwelcoming.

Valet parking staff was very nice and helpful but the front desk agent was very unwelcoming.

Staff was awesome very friendly

Staff was awesome very friendly

Loud through the night, front desk was not helpful, valet was great, couldn’t control temperature in the room.

Loud through the night, front desk was not helpful, valet was great, couldn’t control temperature in the room.

Nice stay!! Would stay here again!!

I am a fan of Hotel Indigo. In fact, I stay at one whenever one is available. I booked this one based on the reputation of the hotel. However, when at 12 a.m. the street party was so loud that sleep was impossible, I regretted my booking. I called downstairs and the desk attendant told me that it was the "entertainment district" and the party would continue until 5:30 a.m. or 6 a.m. And, the fact that it was in this district, made the noise okay. Crazy. NOWHERE on this listing does it indicate the district or describe the CRAZY LEVEL of noise. Needless to say, we didn't sleep. Also we paid $38 for valet service and when we returned from our evening engagement, they were gone. That was too expensive for parking my car. It's really a shame that this hotel is a bad choice based on the noise level at night.

I am a fan of Hotel Indigo. In fact, I stay at one whenever one is available. I booked this one based on the reputation of the hotel. However, when at 12 a.m. the street party was so loud that sleep was impossible, I regretted my booking. I called downstairs and the desk attendant told me that it was the "entertainment district" and the party would continue until 5:30 a.m. or 6 a.m. And, the fact that it was in this district, made the noise okay. Crazy. NOWHERE on this listing does it indicate the district or describe the CRAZY LEVEL of noise. Needless to say, we didn't sleep. Also we paid $38 for valet service and when we returned from our evening engagement, they were gone. That was too expensive for parking my car. It's really a shame that this hotel is a bad choice based on the noise level at night.