10 day vacation stay with a group of friends. Room was very clean and comfortable and had an excellent view (higher floor). Not recently remodeled, so some of the furniture seemed a bit worn. My friends had rooms that appeared recently remodeled. But it was perfectly acceptable and very clean. Bed was very comfortable as were the pajamas provided. Excellent staff and service. Breakfast buffet was very delicious and varied. Location was very convenient to transportation, shopping, and dining.

My 2nd stay at this hotel in a week. 1st stay I booked a superior room. It had only one working power outlet. Carpet seemed old and looked dirty. 2nd stay I booked a standard room. Was exactly the same room different floor. I used the hotels laundry room. used two machines. One worked, other machine washed, but didn’t rinse off soap or dry. I ran it through two cycles It never worked. I now had a problem and went to the hotel desk. After accusing me of running it incorrectly, they finally realized it actually didn’t work correctly. Staff put my clothes in another machine. Note each time you run a cycle, it takes two hours. So I am six hours committed to getting my laundry. I asked the person to help me get a later check out so I could deal with this laundry issue. The front desk said they would charge me extra if I checked out late. I reminded them the issue is due to their machine failure not mine. Insisted that the general manager come out and speak with me directly, finally, the front desk manager begrudgingly agreed to let me have a 2 PM check out. Our company, our contractors and distribution partners have stayed a total of 50 nights at this hotel. There won’t be a 51st night.

My 2nd stay at this hotel in a week. 1st stay I booked a superior room. It had only one working power outlet. Carpet seemed old and looked dirty. 2nd stay I booked a standard room. Was exactly the same room different floor. I used the hotels laundry room. used two machines. One worked, other machine washed, but didn’t rinse off soap or dry. I ran it through two cycles It never worked. I now had a problem and went to the hotel desk. After accusing me of running it incorrectly, they finally realized it actually didn’t work correctly. Staff put my clothes in another machine. Note each time you run a cycle, it takes two hours. So I am six hours committed to getting my laundry. I asked the person to help me get a later check out so I could deal with this laundry issue. The front desk said they would charge me extra if I checked out late. I reminded them the issue is due to their machine failure not mine. Insisted that the general manager come out and speak with me directly, finally, the front desk manager begrudgingly agreed to let me have a 2 PM check out. Our company, our contractors and distribution partners have stayed a total of 50 nights at this hotel. There won’t be a 51st night.

The location is excellent, close to station.

The location is excellent, close to station.

Great place to stay - it’s not cheap, but it’s an excellent place to stay in Tokyo

Great place to stay - it’s not cheap, but it’s an excellent place to stay in Tokyo

Room was smaller than expected as I booked a superior class room. The entire room had only 2 working outlets. This made it impossible to charge computer and other work related electric devices a one time. They did have an auxiliary charging cord , it didn’t work. Carpet looked old and overly worn. No proper desk to work at. The people were wonderful. The lobby and restaurants very nice. But, I was in Japan on business and the room wasn’t worth the price. If I stayed here again, it would have to be a larger room with a desk. But then the price would likely not made it cost effective.

Room was smaller than expected as I booked a superior class room. The entire room had only 2 working outlets. This made it impossible to charge computer and other work related electric devices a one time. They did have an auxiliary charging cord , it didn’t work. Carpet looked old and overly worn. No proper desk to work at. The people were wonderful. The lobby and restaurants very nice. But, I was in Japan on business and the room wasn’t worth the price. If I stayed here again, it would have to be a larger room with a desk. But then the price would likely not made it cost effective.

Very nice location, easy to explore Tokyo, easy access to Harry Potter studio, Shibuya, Shinjuku. Facilities are clean and in good conditions. Room area are very fine for even 2 luggage’s.

Very nice location, easy to explore Tokyo, easy access to Harry Potter studio, Shibuya, Shinjuku. Facilities are clean and in good conditions. Room area are very fine for even 2 luggage’s.

Can’t fault this hotel. Rooms were quiet and comfortable with good views from the 19th floor. Great location, very close to the station and also lots of malls, shops, restaurants. Decent spread at breakfast.

Can’t fault this hotel. Rooms were quiet and comfortable with good views from the 19th floor. Great location, very close to the station and also lots of malls, shops, restaurants. Decent spread at breakfast.

Great location, excellent service and staffs.

Excellent property on the quiet side of the Ikebukuro station. An older building, but well maintained with many modern features. Guest laundry room and konbini in the building make longer stays comfortable and convenient. Close to tons of shopping and restaurants.

Excellent location!

Good hotel, breakfast good

Overall a great hotel in a great location. Only the wifi was a bit spotty.

It is clean, nice aircon esp important during summer. Conveniently located near JR station. Limo bus to the door step too

The overall service is good but the hotel needs renovation as this hotel was builded in 1985

I have stayed in this hotel many times since 1994, room #942, but this time I felt a bit bad, for example: the toilet exhaust system, the smell is bad, the carpet is dirty and disgusting, the toilet door lock is broken, each room used to be equipped with a take-out Internet phone box, but now there is nothing. Next time I will consider whether to stay here again,no no no

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When we go to Tokyo, we try to stay at Hotel Metropolitan Ikebukuro but often times they are sold out. The room is comfortable and clean. The hotel is situated at a good location near the Ikebukuro Train Station and the Department stores. The staff is always helpful and friendly.

Stay was great as always, good sized rooms, clean, aiport limosine, friendly. Only problem we had was that the laundry room isnt big enough for the size of the hotel, had to wait hours to get a machine then when we did the machine doesnt dry the clothes properly and people remove your clothes before the alotted 30 min period

Stay was great as always, good sized rooms, clean, aiport limosine, friendly. Only problem we had was that the laundry room isnt big enough for the size of the hotel, had to wait hours to get a machine then when we did the machine doesnt dry the clothes properly and people remove your clothes before the alotted 30 min period

When we go to Tokyo, we try to stay at Hotel Metropolitan Ikebukuro but often times they are sold out. The room is comfortable and clean. The hotel is situated at a good location near the Ikebukuro Train Station and the Department stores. The staff is always helpful and friendly.

Convenient location!

Location is good and included breakfast is good but hotel is a bit dated compared to other newer property.

Location is good and included breakfast is good but hotel is a bit dated compared to other newer property.

Convenient location!

A nice hotel, with helpful staff, good food and great location for Ikebukuro station. Good vLue for a 4 star hotel in Central Tokyo. I enjoyed my stay.

A nice hotel, with helpful staff, good food and great location for Ikebukuro station. Good vLue for a 4 star hotel in Central Tokyo. I enjoyed my stay.