I love the hotel but this time no wash soap, no shampoo, and no remote control - when I asked about the VIP access upgrade and /or 20 Euro for meal or drinks, it was denied. When I checked out, I was asked why I didn’t use it. This time - very disappointed about not fixing items within two nights.

Excellent dining room, nice bar area. Large rooms, reasonable prices. located in elegant suburb of Frankfurt with delightful surroundings and easy access to airport.

Blessed with a phenomenal location, but service wasn't as expected. First, I would like to start off by saying that the Steigenberger Hotel resides at an excellent location. It is conveniently located next to the Kurpark and is within easy walking distance of the shopping district (Louisen Str). The ongoing challenge that we had during our stay was concerning the bathroom, specifically the availability of wash cloths. On the first night my wife and I each had one washcloth for use. We stayed in many other hotels and never had an issue with wash cloths. However, for the next several nights we only received one washcloth. When I brought this to the attention of the staff, I was informed that there were no washcloths available and was issued a much larger hand towel instead. Using a large hand towel in the shower is doable, but unacceptable for a hotel like the Steigenberger. Asking the front desk for wash cloths and hearing there are none available is just really sad for a hotel the size of the Steigenberger. We shouldn't have to ask for that in the first place. It is a normal thing that a hotel provides towels, wash cloths for the guests, but not the Steigenberger. Over the course of our 11 night stay this reoccurring issue devolved into a series of episodes consisting of dirty washcloths being left in the bathroom. Finally, my wife who is German and had lived in Bad Homburg for years left a note in German for the housekeeping staff which made the situation somewhat

Blessed with a phenomenal location, but service wasn't as expected. First, I would like to start off by saying that the Steigenberger Hotel resides at an excellent location. It is conveniently located next to the Kurpark and is within easy walking distance of the shopping district (Louisen Str). The ongoing challenge that we had during our stay was concerning the bathroom, specifically the availability of wash cloths. On the first night my wife and I each had one washcloth for use. We stayed in many other hotels and never had an issue with wash cloths. However, for the next several nights we only received one washcloth. When I brought this to the attention of the staff, I was informed that there were no washcloths available and was issued a much larger hand towel instead. Using a large hand towel in the shower is doable, but unacceptable for a hotel like the Steigenberger. Asking the front desk for wash cloths and hearing there are none available is just really sad for a hotel the size of the Steigenberger. We shouldn't have to ask for that in the first place. It is a normal thing that a hotel provides towels, wash cloths for the guests, but not the Steigenberger. Over the course of our 11 night stay this reoccurring issue devolved into a series of episodes consisting of dirty washcloths being left in the bathroom. Finally, my wife who is German and had lived in Bad Homburg for years left a note in German for the housekeeping staff which made the situation somewhat

Overall was good

Lovely place

Lovely place

So happy to stay in here. The front desk crew very helpful during my stay. Thank you

So happy to stay in here. The front desk crew very helpful during my stay. Thank you

Very confortable to visit the Heimtex fair in Frankfurt (20mr by car). Fulfill completely on our requirements. Will book for Heimtex next year (13-17/01/2025) : 4 nights.

Very confortable to visit the Heimtex fair in Frankfurt (20mr by car). Fulfill completely on our requirements. Will book for Heimtex next year (13-17/01/2025) : 4 nights.

Very nice rooms

Very nice rooms

Nice clean large rooms and food in restaurant was just excellent.

Nice clean large rooms and food in restaurant was just excellent.

Thanks for everything Special hotel

Thanks for everything Special hotel

Greta location close to park and pedestrian area, also to Taunustherme thermal spa.

Friendly and very helpful staff at the front desk - very easy check-in and check-out very comfortable spacious room - comfy beds - well appointed room and decor and very clean and spacious bathroom. Had a drink downstairs it was also a very positive experience.

Friendly and very helpful staff at the front desk - very easy check-in and check-out very comfortable spacious room - comfy beds - well appointed room and decor and very clean and spacious bathroom. Had a drink downstairs it was also a very positive experience.

We recently stayed at this property twice. It was well appointed, convenient, comfortable and the staff were terrific. We’ll definitely stay there again.

We recently stayed at this property twice. It was well appointed, convenient, comfortable and the staff were terrific. We’ll definitely stay there again.

No air conditioning in a room with western facing exposure. Misleading as to a "shuttle" to the airport. They really meant that they can call a taxi or one can walk to the railroad station and take a train. Problem with room lighting in which the guy at the desk said there was nothing we could do to turn off the final room night. He was wrong on that. Hidden fees such as a citywide spa tax. Overall, pretty disappointing and overpriced.

No air conditioning in a room with western facing exposure. Misleading as to a "shuttle" to the airport. They really meant that they can call a taxi or one can walk to the railroad station and take a train. Problem with room lighting in which the guy at the desk said there was nothing we could do to turn off the final room night. He was wrong on that. Hidden fees such as a citywide spa tax. Overall, pretty disappointing and overpriced.

It was great, lovely people, food and service.

It was great, lovely people, food and service.

It was nice clean hotel Pillows are not Oky

Great area and nice hotel we go there twice a year

Great area and nice hotel we go there twice a year

The hotel is perfect . The location, breakfast, room, staff are all fantastic.

The hotel is perfect . The location, breakfast, room, staff are all fantastic.

Nice property, staff,especially in restaurant, not up to Steigenberger standard, unfortunately.