Excellent service in restaurants, bar and hotel

Excellent service in restaurants, bar and hotel

Amazing stay. Great location. Nice staff.

Excellent service. Breakfast was great.

Excellent service. Breakfast was great.

Just spent a very nice long weekend here. The hotel is an oasis of elegance just far enough from bustle of midtown, but close enough to many things: round the corner to the Morgan Library, 4 blocks to Grand Central to catch subways and trains (incl: to JFK). We had a generous sized corner room which was quiet despite facing Park Ave. Dinner at the in-house Japanese restaurant Hakubai was outstanding. I think I will pick this again if next in Manhattan

Just spent a very nice long weekend here. The hotel is an oasis of elegance just far enough from bustle of midtown, but close enough to many things: round the corner to the Morgan Library, 4 blocks to Grand Central to catch subways and trains (incl: to JFK). We had a generous sized corner room which was quiet despite facing Park Ave. Dinner at the in-house Japanese restaurant Hakubai was outstanding. I think I will pick this again if next in Manhattan

Great hotel close to subway. Hotel rooms a little aged but very clean. Staff are very attentive and friendly.

Great hotel close to subway. Hotel rooms a little aged but very clean. Staff are very attentive and friendly.

Wonderful location and wonderful staff Complementary breakfast a plus!

Wonderful location and wonderful staff Complementary breakfast a plus!

Great location. Comfortable large room. Friendly staff. The breakfast could be improved. Great stay overall

Loved, loved, loved this hotel. Extraordinary value. The room was beautiful and super quiet.

Consistently good -- in a central location. Good restaurants for breakfast & dinner... and a great rooftop bar.

Great location. Comfortable large room. Friendly staff. The breakfast could be improved. Great stay overall

Loved, loved, loved this hotel. Extraordinary value. The room was beautiful and super quiet.

Consistently good -- in a central location. Good restaurants for breakfast & dinner... and a great rooftop bar.

Amazing hotel, perfect location, good service with good price.

Amazing hotel, perfect location, good service with good price.

Great location. Very clean, comfortable, and quiet room. Would definitely stay here again.

Great location. Very clean, comfortable, and quiet room. Would definitely stay here again.

Room with two beds, very spacious corner room, can see empire state building out of window, room is beautiful, rooftop bar is great, and location very convenient right near Grand Central station, yet nice and quiet.

Room with two beds, very spacious corner room, can see empire state building out of window, room is beautiful, rooftop bar is great, and location very convenient right near Grand Central station, yet nice and quiet.

Elegant hotel with gracious, helpful staff. Our 15th floor room had a view of the Empire State Bldg.

Elegant hotel with gracious, helpful staff. Our 15th floor room had a view of the Empire State Bldg.

The place was in a great location. Very clean. Staff was helpful.

The place was in a great location. Very clean. Staff was helpful.

I booked this hotel based on the appealing images on Hotels.com, expecting a comfortable, updated room. However, upon check-in, I was told that I had been assigned “the only room that hasn’t been renovated.” - room #501. Worse, I was offered an “upgrade” to a better room for an additional $100+ per night, which felt like an unfair upsell given that I had already paid for a quality stay. The room I ended up with was shockingly small, barely enough space to move around. It was so cramped that we had to store our shopping purchases at a friend’s house nearby because there was no space for luggage. The hotel’s “no option” booking policy through third-party sites meant I had no ability to choose or change rooms unless I paid the steep upgrade fee. For the price I paid, this experience was far below expectations. I would strongly advise anyone considering this hotel to look elsewhere unless you’re prepared to either gamble on room quality or pay significantly more to get what you thought you booked.

I booked this hotel based on the appealing images on Hotels.com, expecting a comfortable, updated room. However, upon check-in, I was told that I had been assigned “the only room that hasn’t been renovated.” - room #501. Worse, I was offered an “upgrade” to a better room for an additional $100+ per night, which felt like an unfair upsell given that I had already paid for a quality stay. The room I ended up with was shockingly small, barely enough space to move around. It was so cramped that we had to store our shopping purchases at a friend’s house nearby because there was no space for luggage. The hotel’s “no option” booking policy through third-party sites meant I had no ability to choose or change rooms unless I paid the steep upgrade fee. For the price I paid, this experience was far below expectations. I would strongly advise anyone considering this hotel to look elsewhere unless you’re prepared to either gamble on room quality or pay significantly more to get what you thought you booked.

It’s a beautiful hotel.. Love the Japanese toilet seats. Very clean and the staff are friendly. Lots of options for breakfast, from traditional Japanese miso soup to the usual continental breakfast.

It’s a beautiful hotel.. Love the Japanese toilet seats. Very clean and the staff are friendly. Lots of options for breakfast, from traditional Japanese miso soup to the usual continental breakfast.

Really enjoyed the extras in the room—robes, fancy toilet, amenities in room. Breakfast was reasonable and convenient. It wasn’t an exceptional buffet but service was great and offerings were fresh and tasty. Location and service were superb.