It was right on the beach front . We had to ask for wash rags twice since they didn’t leave them after cleaning.

Really good stay and very relaxing

Really good stay and very relaxing

Close to everything like restaurant, convenient store and shoppinh

Close to everything like restaurant, convenient store and shoppinh

There is amusement park near by Westin. This amusement park use dancing music and loud voice until 11 pm around. This music is very bad for family and older people We didn’t like only this thing. So, I never stay again, if situation is same.

There is amusement park near by Westin. This amusement park use dancing music and loud voice until 11 pm around. This music is very bad for family and older people We didn’t like only this thing. So, I never stay again, if situation is same.

I loved the elevator system and just the overall aesthetic of the property.

I loved the elevator system and just the overall aesthetic of the property.

This is a great hotel. The recent typhoon has affected the exterior, and due to the pandemic and low occupancy the spa has permanently closed. But it is still a great place to stay, service is excellent. There are a lot of military personnel on R&R, but the behave like anyone else just out for a vacation. Highly recommend.

This is a great hotel. The recent typhoon has affected the exterior, and due to the pandemic and low occupancy the spa has permanently closed. But it is still a great place to stay, service is excellent. There are a lot of military personnel on R&R, but the behave like anyone else just out for a vacation. Highly recommend.

The staff was very nice, room had an AMAZONG view!

The staff was very nice, room had an AMAZONG view!

I loved it! The staff was exceptional and the service was great! Ella, Hailee, and Young were the ones who helped me and they were the best! Can’t wait to come back!

I loved it! The staff was exceptional and the service was great! Ella, Hailee, and Young were the ones who helped me and they were the best! Can’t wait to come back!

The Westin Resort Guam used to be THE spot for luxury and consistency in high quality service and amenities. This visit was unfortunately none of that and the main reason was the cleanliness of the room. The bathroom sink was draining slowly because the stopper was covered in gunk and hair. We were only there for two nights and we called the front desk in the morning after our first night to request that they clean the sink. They said someone would handle it that day. Nothing. We called again that afternoon and still, nothing. That night, we delivered said sink stopper to the front desk so they could see for themselves but by that time, it was too late as we were leaving early the next morning. We also had to ask the housekeeper to sweep the floor for us as she was about to leave the room without doing so. These seem like basic things for any hotel but especially for the Westin and at almost $400 a night, there is really no excuse for dirty rooms.

The Westin Resort Guam used to be THE spot for luxury and consistency in high quality service and amenities. This visit was unfortunately none of that and the main reason was the cleanliness of the room. The bathroom sink was draining slowly because the stopper was covered in gunk and hair. We were only there for two nights and we called the front desk in the morning after our first night to request that they clean the sink. They said someone would handle it that day. Nothing. We called again that afternoon and still, nothing. That night, we delivered said sink stopper to the front desk so they could see for themselves but by that time, it was too late as we were leaving early the next morning. We also had to ask the housekeeper to sweep the floor for us as she was about to leave the room without doing so. These seem like basic things for any hotel but especially for the Westin and at almost $400 a night, there is really no excuse for dirty rooms.

Great place

Great place

Everything was fine considering what the Island went through, we were very comfortable at the Westin

Everything was fine considering what the Island went through, we were very comfortable at the Westin

I couldn't get a room at all, and no information.

I couldn't get a room at all, and no information.

Unfortunately, they didn’t prepare for the room that I booked and they even said that there was nothing they can do until the hotel manager showed up. The office manager did her best, but I don’t think I will stay this hotel again.

Unfortunately, they didn’t prepare for the room that I booked and they even said that there was nothing they can do until the hotel manager showed up. The office manager did her best, but I don’t think I will stay this hotel again.

The property is not a 5 Star Westin as you are used to. This hotel has extreme mold all on the outside. The bathrooms are filled with black mold. They play very loud music every night and since the rooms are circular going up, you can hear everything. It goes from 6:30pm to 9:30pm EVERY NIGHT!! This is NOT a hotel to go to if you are on business. You will not be able to work in a quiet room or get to sleep before 9:30pm. I will never stay here again while in Guam. Staff are friendly but have no say so over anything when something is wrong. They always say I cannot help you, but maybe my manager can.

The property is not a 5 Star Westin as you are used to. This hotel has extreme mold all on the outside. The bathrooms are filled with black mold. They play very loud music every night and since the rooms are circular going up, you can hear everything. It goes from 6:30pm to 9:30pm EVERY NIGHT!! This is NOT a hotel to go to if you are on business. You will not be able to work in a quiet room or get to sleep before 9:30pm. I will never stay here again while in Guam. Staff are friendly but have no say so over anything when something is wrong. They always say I cannot help you, but maybe my manager can.

good

good

I thought I would have a much better time considering it was my wife and I’s honeymoon. Overall, my stay was okay. Check-in time was 3PM but the room wasn’t ready and I even arrived around 4PM. They also tried to charge my wife and I for having our Service Dog with us too. We had to remind and show them that it is against the law to do that. A corner of the room smelled of urine. We only stayed a few days so all in all it wasn’t too bad.

I thought I would have a much better time considering it was my wife and I’s honeymoon. Overall, my stay was okay. Check-in time was 3PM but the room wasn’t ready and I even arrived around 4PM. They also tried to charge my wife and I for having our Service Dog with us too. We had to remind and show them that it is against the law to do that. A corner of the room smelled of urine. We only stayed a few days so all in all it wasn’t too bad.

We had a great stay at the Westin.