Room smelled like rotten eggs, bathroom light did not work, 1 face towel. Carpet dirty when we got off elevator. Hotel needs to be updated & thoroughly cleaned. We got in late & left early morning so didn’t complain to front desk regarding bathroom light. Lady who checked us in was welcoming & friendly.

The smoke detector was chirping when I checked in. The front desk person changed the battery and it last about 7 hours then started chirping again. When I asked to have it fixed I was told they would get to it in the next few hours. We were unable to sleep like that so we had to leave. I was told refunds were never an option.

The smoke detector was chirping when I checked in. The front desk person changed the battery and it last about 7 hours then started chirping again. When I asked to have it fixed I was told they would get to it in the next few hours. We were unable to sleep like that so we had to leave. I was told refunds were never an option.

No cups in room, no coffee maker. Only one night stand. Wall switch didn't work for light beside bed. Outlet only on 1 side of bed. Room smelled. Only 1 wash cloth. Sink barely drained.

No cups in room, no coffee maker. Only one night stand. Wall switch didn't work for light beside bed. Outlet only on 1 side of bed. Room smelled. Only 1 wash cloth. Sink barely drained.

I arrived pretty late in the evening to check-in and was given my room key. I went up to the room and opened the door and there was somebody already in the room sleeping in the bed. I quickly shut the door and went downstairs and was given a different room. A little weird.. but ok, whatever. This room was fine and I had no issues until the morning when I went for breakfast. It was a real basic spread with coffee and cereal and a few other items. I go to make a bowl of cereal and the milk poured out of the jug all clumpy and curdled. So I told the guy at the desk who brought out a new gallon of milk. I make a new bowl and pour the milk again.. and again it’s curdled. The guy at the counter was not around so I decided to get breakfast somewhere else.

I arrived pretty late in the evening to check-in and was given my room key. I went up to the room and opened the door and there was somebody already in the room sleeping in the bed. I quickly shut the door and went downstairs and was given a different room. A little weird.. but ok, whatever. This room was fine and I had no issues until the morning when I went for breakfast. It was a real basic spread with coffee and cereal and a few other items. I go to make a bowl of cereal and the milk poured out of the jug all clumpy and curdled. So I told the guy at the desk who brought out a new gallon of milk. I make a new bowl and pour the milk again.. and again it’s curdled. The guy at the counter was not around so I decided to get breakfast somewhere else.

My friend and I came to the area for a football game and she has a service dog. I told the guy at the desk upon check in that we had a service dog multiple times and he said there was a $100 refundable fee for that. It’s a service dog! We were tired and just wanted to check in so I paid it. 3 weeks later and I still have not been refunded this fee. Called twice and now the incident is under investigation so I can get my damn money back. I could hear all the loud trucks go by as the room faced the interstate so it was very noisy all night long.