The shower curtain rod was broken, the toilet was leaking, the carpet was stained and the tv didn’t work. Bed was fine, the AC worked good and the front desk were courteous but that place needs a lot of updating

Half eaten apple in trash can. Old carpet.

Half eaten apple in trash can. Old carpet.

I felt uncomfortable due to the nationality of the workers being from Middle East. They kept talking to each other in their muslem labguage and lookjng at menin a way that made me uncomfortable and unwelcomed. The hotel was under construction. They left door open all night which made me feel unsafe. And iverall I couldnt sleep much during the night. There was no hot water and they had no regular coffee to make in the room. Only an over abundance of decaf.

I felt uncomfortable due to the nationality of the workers being from Middle East. They kept talking to each other in their muslem labguage and lookjng at menin a way that made me uncomfortable and unwelcomed. The hotel was under construction. They left door open all night which made me feel unsafe. And iverall I couldnt sleep much during the night. There was no hot water and they had no regular coffee to make in the room. Only an over abundance of decaf.

I’ve stayed at this hotel several times prior to this particular stay and haven’t had any issues. However, this stay made me never want to book a room here again. First, the room was filled with fruit flies. Second, the carpet was so dirty it would turn the soles of your feet black if you walked barefoot. Lastly, there were mystery stains all over the walls and furniture. Also, the bed didn’t have a headboard but instead had 2 foam pieces.

I’ve stayed at this hotel several times prior to this particular stay and haven’t had any issues. However, this stay made me never want to book a room here again. First, the room was filled with fruit flies. Second, the carpet was so dirty it would turn the soles of your feet black if you walked barefoot. Lastly, there were mystery stains all over the walls and furniture. Also, the bed didn’t have a headboard but instead had 2 foam pieces.

The pool was closed, our carpet was sticky and filthy. Someone entered our room while we were out. There were dirty men’s footprints all over the bathroom that weren’t there before we left for the evening. We left at 1am due to the overall nastiness and rude staff.

The pool was closed, our carpet was sticky and filthy. Someone entered our room while we were out. There were dirty men’s footprints all over the bathroom that weren’t there before we left for the evening. We left at 1am due to the overall nastiness and rude staff.

dirty room and bad odor. no hot water. i had to call back for a folio as the system was down when i checked out; the employee who assisted me on the phone not only barked at me but also was not much help. i typically don't write bad reviews as mostly there is only a small thing that might be troublesome. DON'T stay at this hotel

dirty room and bad odor. no hot water. i had to call back for a folio as the system was down when i checked out; the employee who assisted me on the phone not only barked at me but also was not much help. i typically don't write bad reviews as mostly there is only a small thing that might be troublesome. DON'T stay at this hotel

We just stayed at this hotel the past weekend. I booked it specifically for the restaurant and breakfast option to help with our schedule. False advertising! No bar, no restaurant, dry cereal as the “breakfast”, the pool was closed, no maid service. Ug! It was a busy weekend in Birmingham so we paid like $140 per night. It was complete robbery.

We just stayed at this hotel the past weekend. I booked it specifically for the restaurant and breakfast option to help with our schedule. False advertising! No bar, no restaurant, dry cereal as the “breakfast”, the pool was closed, no maid service. Ug! It was a busy weekend in Birmingham so we paid like $140 per night. It was complete robbery.

The hotel is going through a remodel and it appears that no one is cleaning. The elevator hallway floors and room floors are filthy. I did not dare put my bare feet on the floor. The first room they put me in smelled, like cigarette smoke. I asked to be moved to another room and that room smelled sour snd musty. The bathroom was not cleaned and the little shampoos and lotions had been used and not replaced, leaving them half full on the sink. The continental breakfast left much to be desired. Do better, Sonesta.

The hotel is going through a remodel and it appears that no one is cleaning. The elevator hallway floors and room floors are filthy. I did not dare put my bare feet on the floor. The first room they put me in smelled, like cigarette smoke. I asked to be moved to another room and that room smelled sour snd musty. The bathroom was not cleaned and the little shampoos and lotions had been used and not replaced, leaving them half full on the sink. The continental breakfast left much to be desired. Do better, Sonesta.

Appreciated the early check in. Nice size for one person. Found the carpet was unclean. On the left side of bed on the floor was the biggest dust bunny I have ever seen in my life.

Appreciated the early check in. Nice size for one person. Found the carpet was unclean. On the left side of bed on the floor was the biggest dust bunny I have ever seen in my life.

Check in was fast and easy . The parking lot was littered w/ shipping crates but didn’t see any renovations occurring . Pool was closed for maintenance the 4 days we were there w/o any visible maintenance happening. The halls were dirty w/ scraps of debris etc , a splatt of something on the elevator floor was there for a couple days , ice machine on our floor wasn’t working .never saw any housekeeping. This appears to be a family owned hotel . Feel like they really need to invest more in staffing and the hotel itself

Check in was fast and easy . The parking lot was littered w/ shipping crates but didn’t see any renovations occurring . Pool was closed for maintenance the 4 days we were there w/o any visible maintenance happening. The halls were dirty w/ scraps of debris etc , a splatt of something on the elevator floor was there for a couple days , ice machine on our floor wasn’t working .never saw any housekeeping. This appears to be a family owned hotel . Feel like they really need to invest more in staffing and the hotel itself

I stay at the sonesta colonade in birmingham ala. Before i booked the room i noticed it had nice indoor pool area, restaurant with what looked like gourmet dining plus a bar. So i booked it. I arrived there and the pool was closed to maintenance, it had no restaurant nor bar. The breakfast was oatmeal cereal yogart toast you make yourself orange juice milk and coffee. No eggs, waffles or meat. The shower rod failed down just by touching a towel. The maintenance guy came and fixed with no problem. The front desk was friendly.

I stay at the sonesta colonade in birmingham ala. Before i booked the room i noticed it had nice indoor pool area, restaurant with what looked like gourmet dining plus a bar. So i booked it. I arrived there and the pool was closed to maintenance, it had no restaurant nor bar. The breakfast was oatmeal cereal yogart toast you make yourself orange juice milk and coffee. No eggs, waffles or meat. The shower rod failed down just by touching a towel. The maintenance guy came and fixed with no problem. The front desk was friendly.

Staff not very friendly and only 1 elevator worked.

Staff not very friendly and only 1 elevator worked.

Everything was off the room they didn’t give me what I paid for I ended up with a two queen no balcony it was dirty the ice machine was broken just wasn’t what I expected

We have stayed st this hotel for 3 years. We have always had a great experience except this time. Upon arrival we were given a dirty room with towels in shower and food containers in the room. I went down and.asked for another room. The new room all outlets at bedside didnt work and we are cpap users. We made it work though. We didnt sleep much first night as the beds were uncomfortable and hurt our backs and body. We got up to have breakfast and it wasnt a hot food breakfast it was cereal breakfast with yogurt and fruit only. We stayed two night so when we got back very late that night midnight our cards stopped working and we had to get the cards redone. I am unsure what has happened with this place. I think it changed hands. They had sea crates all over the parking lot so parking was limited. We unfortunately will not be back to this site. The 4th time was the last time. I hate that because we love the area.

We have stayed st this hotel for 3 years. We have always had a great experience except this time. Upon arrival we were given a dirty room with towels in shower and food containers in the room. I went down and.asked for another room. The new room all outlets at bedside didnt work and we are cpap users. We made it work though. We didnt sleep much first night as the beds were uncomfortable and hurt our backs and body. We got up to have breakfast and it wasnt a hot food breakfast it was cereal breakfast with yogurt and fruit only. We stayed two night so when we got back very late that night midnight our cards stopped working and we had to get the cards redone. I am unsure what has happened with this place. I think it changed hands. They had sea crates all over the parking lot so parking was limited. We unfortunately will not be back to this site. The 4th time was the last time. I hate that because we love the area.

stains on Bed, couch, & telephone. long hairs on "clean" towels. Dirty light switches. Pool & gym closed but there was no communication that amenities were unavailable. Elevator very dirty & banged up. I checked out ten min after check in.

I liked everything

3rd floor unbearable smell

I liked everything

The third floor has unbearable bd smell, carpet is very dingy and my room had a curtain covered in mildew in front of the dir conditioner tht stunk up the room until I moved it nd cracked the window

Quiet. And comfy