Parking Structure is small as Heck and they Charged $40 a Day. There was mold on the Bathroom Ceiling. You can hear the person across the hall talking.

The staff was great, the hotel was clean, and it was in a great location - close to everything. The procedures at the hotel, not so much. Due to hotel policy, we were not allowed to have early check-in, even though during our three (3) night stay, we only saw five (5) other guests at the hotel (which has 176 rooms). Along with not being able to check-in early, it was hotel policy that we initial/sign a 2 page document with the hotel rules. I have traveled extensively in my lifetime, and I have never been asked to sign a form such as this. I honestly felt offended, like I was a teenager or something, not knowing how to behave at a hotel. The coffee shop (which I assume is contracted out to another company), was not open the entire time of our stay. The hotel should contract with a company that is more reliable. Lastly, the hotel does not offer daily housekeeping. This is understandable. Most hotels do not offer this service any longer. It's not a big deal to most guests. However, the sign explaining this at the front desk, started out with "due to covid". Covid was several years ago. It is not acceptable to still blame things on covid. They need to change the wording on their sign. Please note that my comments are mainly for the Owners of this property. It does not affect whether I would stay at this hotel in the future. I thought these things needed to be heard, so hopefully a review will do that.

This would have been a lavish building back in the day. The bed was comfortable, the room spacious. There was no coffee stocked, pink mold around the edges of the tub, our socks & feet came away black from walking across the room. Airflow was minimal & the room smelled muggy. No housekeeping whatsoever. That said, we enjoyed our stay in NOLA & will return again. Perhaps we will select a different accommodations.

This hotel was very centrally located to Canal street's eateries and transportation lines. It is also a short walk to Bourbon street and the French Quarter.

It was great. However the elevator stop working 2 days before it was time to leave. The was no breakfast. Luckily it was a Walgreens and CVS 5 to 10 minute walk.

We didn’t know how to park or where the young ladies at the desk were so rude. Explaining things to us said you can’t park until you pay $35.00 to park and than said we have no help if you need help with your luggage you have to do it yourself and they start talking in Spanish or whatever it was. No greeting- No smiles just plan rude. The elevator once we was getting off made this big sound like it wasn’t going to stop it was about 15 seconds before the doors opened, very scary than when we can back they was working on the elevator. Which the floors were dirty as well I told my husband well I chooses this place because of its name. I got two rooms the other night as the Cauthen family which is my cousin I paid for their room as well even they complained, about the service. They also told me I had to paid a $100.00 deposit on both rooms. No one never greeted us or spoke with a hi- hello or how are you doing today not at all. Until in our room the heater wasn’t working I was so cold. I called down the lady was like we don’t have any workers on at this time. I wait to see if the heat will get any better but it didn’t so I called back down to see what we could do a young man answered the phone and was like we don’t have maintenance on but we can put you in another room which was much better am a diabetic I had taken my medicine and needed to eat. When I went down he was much pleasant than the other 2 young ladies he needs to train them please or I can on customer service. She eve

We didn’t know how to park or where the young ladies at the desk were so rude. Explaining things to us said you can’t park until you pay $35.00 to park and than said we have no help if you need help with your luggage you have to do it yourself and they start talking in Spanish or whatever it was. No greeting- No smiles just plan rude. The elevator once we was getting off made this big sound like it wasn’t going to stop it was about 15 seconds before the doors opened, very scary than when we can back they was working on the elevator. Which the floors were dirty as well I told my husband well I chooses this place because of its name. I got two rooms the other night as the Cauthen family which is my cousin I paid for their room as well even they complained, about the service. They also told me I had to paid a $100.00 deposit on both rooms. No one never greeted us or spoke with a hi- hello or how are you doing today not at all. Until in our room the heater wasn’t working I was so cold. I called down the lady was like we don’t have any workers on at this time. I wait to see if the heat will get any better but it didn’t so I called back down to see what we could do a young man answered the phone and was like we don’t have maintenance on but we can put you in another room which was much better am a diabetic I had taken my medicine and needed to eat. When I went down he was much pleasant than the other 2 young ladies he needs to train them please or I can on customer service. She eve

November 23, 2024 Wyndham Hotels & Resorts Customer Care Department 22 Sylvan Way Parsippany, NJ 07054 Re: Unsatisfactory Stay at Wyndham New Orleans - Baronne Plaza (November 15-20, 2024) Dear Customer Service Representative, I am writing to express my extreme dissatisfaction with my recent stay at the Wyndham hotel located at 201 Baronne Street, New Orleans, LA 70112, from November 15 to November 20, 2024. As a frequent business traveler, I was appalled by the conditions I encountered, which drastically differed from the hotel's online representations. The following issues made my stay unacceptable: Cleanliness and Maintenance: - The floors throughout the hotel were sticky and dirty - My room had dirty sheets with visible stains - Walls and ceiling had peeling paint - The door showed significant water damage - The coffee machine in my room was dirty - The ice bucket provided was filthy - The hallways were poorly lit and appeared unkempt - Multiple lamps in the room were non-functional, creating inadequate lighting conditions Service Issues: - No housekeeping service for stays under three days - Limited staff availability - No room service - Guests required to retrieve towels from the front desk - No manager on-site to address complaints - Front desk staff unable to resolve issues Safety Concerns: - Dark hallways creating an unsafe environment - Limited staff presence compromising