When we walked into our room it had a strong odor like wet dog musty!

When we walked into our room it had a strong odor like wet dog musty!

Very pleasant staff and extremely clean room!

During my recent stay at the Holiday Inn Express, I encountered several issues that significantly affected my overall experience. Hallway and Elevator Odor: From the moment I arrived, I noticed a very foul smell in the hallways, particularly in the elevator. This odor persisted throughout my stay, creating an unpleasant atmosphere whenever I had to move through the hotel. The source of the smell was unclear, but it was strong enough to cause discomfort. Room Service: Unfortunately, the room service did not meet the expected standards. While the cleaning personnel did make the bed, they neglected other essential tasks. The bathroom was left uncleaned, trash bins were not emptied, and no fresh towels were provided. This lack of attention to detail was disappointing and fell short of the quality typically associated with the Holiday Inn Express brand. Communication and Management Response: I made several attempts to contact management at the provided number regarding these issues; however, no one ever answered my calls, and I never received a return call. On one occasion, management did reach out, left a message, but never followed up again. This lack of responsiveness is a prime example of substandard leadership, which inevitably filters down to the employees. It's challenging to expect quality service from staff when there is poor leadership at the helm. Overall, the issues with the odor, inadequate room service, and lack of management follow-up made my stay less enjoyable

During my recent stay at the Holiday Inn Express, I encountered several issues that significantly affected my overall experience. Hallway and Elevator Odor: From the moment I arrived, I noticed a very foul smell in the hallways, particularly in the elevator. This odor persisted throughout my stay, creating an unpleasant atmosphere whenever I had to move through the hotel. The source of the smell was unclear, but it was strong enough to cause discomfort. Room Service: Unfortunately, the room service did not meet the expected standards. While the cleaning personnel did make the bed, they neglected other essential tasks. The bathroom was left uncleaned, trash bins were not emptied, and no fresh towels were provided. This lack of attention to detail was disappointing and fell short of the quality typically associated with the Holiday Inn Express brand. Communication and Management Response: I made several attempts to contact management at the provided number regarding these issues; however, no one ever answered my calls, and I never received a return call. On one occasion, management did reach out, left a message, but never followed up again. This lack of responsiveness is a prime example of substandard leadership, which inevitably filters down to the employees. It's challenging to expect quality service from staff when there is poor leadership at the helm. Overall, the issues with the odor, inadequate room service, and lack of management follow-up made my stay less enjoyable

Moved my daughter to College there. Cheyenne checked us in and i needed to change room size and was very nice about it didnt make it feel like an inconvenience as some people do. I also needed a crib and extra blankets that Kayla took care of and was happy to help. They both was great and very friendly its nice when places have good people working. Thanks to them the next 4yrs while my daughter is in school it will be the place i will stay when visiting.

The hotel was fine. Better breakfast options than you find at many similarly priced hotels.

Moved my daughter to College there. Cheyenne checked us in and i needed to change room size and was very nice about it didnt make it feel like an inconvenience as some people do. I also needed a crib and extra blankets that Kayla took care of and was happy to help. They both was great and very friendly its nice when places have good people working. Thanks to them the next 4yrs while my daughter is in school it will be the place i will stay when visiting.

A very nice place everything was clean and quite. Staff was helpful. Thank you.

A very nice place everything was clean and quite. Staff was helpful. Thank you.

No water pressure in the bathroom sink

Room was very nice and clean. Staff was excellent and very friendly. Would recommend this hotel. If I have to come to Cedar Rapids again I would stay at this hotel again.

Room was very nice and clean. Staff was excellent and very friendly. Would recommend this hotel. If I have to come to Cedar Rapids again I would stay at this hotel again.

Friendly staff

Friendly staff

The floor in my room was filthy, in particular the bathroom area. Who knows about the carpet? It also smelled like cigarette smoke.

The floor in my room was filthy, in particular the bathroom area. Who knows about the carpet? It also smelled like cigarette smoke.

The staff was exceptionally friendly at checkin and checkout. The breakfast great and the bed was comfortable. Thank You!

The staff was exceptionally friendly at checkin and checkout. The breakfast great and the bed was comfortable. Thank You!

Found used dental floss in the room. Floor wasn’t vacuumed. The bad rating is all for room cleanliness.

Found used dental floss in the room. Floor wasn’t vacuumed. The bad rating is all for room cleanliness.

It was close to where we were going for my daughter’s graduation.

It was close to where we were going for my daughter’s graduation.

Staff were friendly and helpful.

Staff were friendly and helpful.

All good. I would recommend it.

All good. I would recommend it.

We enjoyed our one night stay. Was not there long enough to enjoy much!

We enjoyed our one night stay. Was not there long enough to enjoy much!

Was really nice and useful near to the freeway The staff were really nice 👍

Was really nice and useful near to the freeway The staff were really nice 👍

Nice area