Great place and great service. Location was very convenient.

Great place and great service. Location was very convenient.

Great place to stay in the downtown of Sao Paolo

Great place to stay in the downtown of Sao Paolo

Great service and location. Staff was great. Very small pool. A bit of wear on carpets. Overall, I would stay there again.

Great service and location. Staff was great. Very small pool. A bit of wear on carpets. Overall, I would stay there again.

The staff was amazing! Breakfast was great! I was there to celebrate my birthday and once they discovered it they sent me a cake. Very kind!

The staff was amazing! Breakfast was great! I was there to celebrate my birthday and once they discovered it they sent me a cake. Very kind!

The front desk staff, the concierge, the cleaning and breakfast staff were all friendly, helpful and professional. They made the stay very enjoyable. The room, however, had some issues. The carpeting in front of the bathroom was wet the entire time (5 days) we were there, and the carpeting was dirty which was an issue for me when you have small children crawling around.

The front desk staff, the concierge, the cleaning and breakfast staff were all friendly, helpful and professional. They made the stay very enjoyable. The room, however, had some issues. The carpeting in front of the bathroom was wet the entire time (5 days) we were there, and the carpeting was dirty which was an issue for me when you have small children crawling around.

Unfortunately the service was overshadowed by my mothers watch going missing and my fathers shoe bag went missing on 2 separate occasions in their room. We notified front receptionist and they said they would look into the matter. We didn’t get any feedback after that. It’s not a good look on your staff that cleans the rooms and I would look into the matter. We are definitely not the first. This you must know has happened.

Unfortunately the service was overshadowed by my mothers watch going missing and my fathers shoe bag went missing on 2 separate occasions in their room. We notified front receptionist and they said they would look into the matter. We didn’t get any feedback after that. It’s not a good look on your staff that cleans the rooms and I would look into the matter. We are definitely not the first. This you must know has happened.

Great

Great

Amazing

Amazing

Although the staff is super friendly and the location is prime, the hotel does not possess a reasonable wifi/internet set upo. If you are in need of a reasonable internet for business purposes, forget this place. Terrible internet

It was a really nice a pleasent time at the Intercontinental Hotel. Friendly staff and clean hotel

It was a really nice a pleasent time at the Intercontinental Hotel. Friendly staff and clean hotel

Apart from some cracks in my bathroom sink, my stay at the intercontinental could not have been better. Service was outstanding and I always felt well attended to and looked after. Cleanliness was brilliant, and any assistance or need was dealt with promptly. It will be my choice as my home away from home when I return to São Paulo.

Good location and friendly staff

The hotel was amazing! Just a short walk to Ace. Paulista where you can find great shopping, cultural sites and restaurants including Starbucks if you need! The hotel is also surrounded by local bakeries, restaurants and small markets and drug stores so you can find anything you need easily and a short distance away. The staff is EXCEPTIONAL. Extremely friendly and supportive. They go out of their way to ensure you are comfortable and enjoy your stay! The hotel gym is AMAZING. Very clean, great equipment that is well maintained and modern. The gym staff takes safety seriously and they do an excellent job of keeping the equipment cleaned. Over all the hotel is amazing, you will enjoy staying here immensely!

The hotel was amazing! Just a short walk to Ace. Paulista where you can find great shopping, cultural sites and restaurants including Starbucks if you need! The hotel is also surrounded by local bakeries, restaurants and small markets and drug stores so you can find anything you need easily and a short distance away. The staff is EXCEPTIONAL. Extremely friendly and supportive. They go out of their way to ensure you are comfortable and enjoy your stay! The hotel gym is AMAZING. Very clean, great equipment that is well maintained and modern. The gym staff takes safety seriously and they do an excellent job of keeping the equipment cleaned. Over all the hotel is amazing, you will enjoy staying here immensely!

Nice place in a convenient location

Nice place in a convenient location

Amazing experience. Great customer service

Amazing experience. Great customer service

Nice lobby but the rooms felt very old and not the same standard as other intercontinental hotels I’ve stayed at

Nice lobby but the rooms felt very old and not the same standard as other intercontinental hotels I’ve stayed at

Staff were awesome and very comfortable room Have tried other hotels in São Paulo but have now found my go to hotel

Staff were awesome and very comfortable room Have tried other hotels in São Paulo but have now found my go to hotel

Horrible experience when only for asking for a late check out, the guy in the front desk was amazingly rude! The rest of the staff was great, but I cannot believe that after staying for 3 nights at a rate of 350 USD, I received such treatment! I am not saying they HAD to give me the late check out, but there are ways to explain politely. Will never stay again and would not recommend it! Plus, highly overcharged for what the hotel has to offer. The swimming pool is depressing.