This is a terrible hotel with no responsibility as a host and towards the guest! When I arrived at the hotel at around 10.30pm, the hotel is totally shut down and not in operation. I an totally stranded! I didn't even receive any email/message to inform me that the hotel is closed! I tried calling the 2 telephone numbers on the hotel website and 1st numbers is wrong & the 2nd number nobody pickup. I tried calling the telephone numbers indicated on Expedia confirmation itinerary. Tried many time before someone answered. I was then informed that he is an agent & not the hotel employee and will arrange me to stay at another hotel. This is the worse experience I had and I will never ever come back to this hotel.

This is a terrible hotel with no responsibility as a host and towards the guest! When I arrived at the hotel at around 10.30pm, the hotel is totally shut down and not in operation. I an totally stranded! I didn't even receive any email/message to inform me that the hotel is closed! I tried calling the 2 telephone numbers on the hotel website and 1st numbers is wrong & the 2nd number nobody pickup. I tried calling the telephone numbers indicated on Expedia confirmation itinerary. Tried many time before someone answered. I was then informed that he is an agent & not the hotel employee and will arrange me to stay at another hotel. This is the worse experience I had and I will never ever come back to this hotel.

We ended our 5 week trip at this hotel for a fiew days. Staff was so nice, hard working and attentive! The cook tried her best to get us the best breakfast possible, the front desk booked our Halong Bay trip and stored our luggage while we went to SaPa, they had hand sanitizer and masks (coronavirus) accessible... I have nothing bad to say about this hotel! I highly recommend!

We ended our 5 week trip at this hotel for a fiew days. Staff was so nice, hard working and attentive! The cook tried her best to get us the best breakfast possible, the front desk booked our Halong Bay trip and stored our luggage while we went to SaPa, they had hand sanitizer and masks (coronavirus) accessible... I have nothing bad to say about this hotel! I highly recommend!

Overall a great hotel that is worth every penny of my stay. Hanoi Oi is centrally located near the hoem kiem lake and around a 10 minute walk to Hanoi's old quarter & 5 minute walk to the French quarter. The hotel and room are clean, newly furnished and well maintained. As for facilities in the hotel, there is a pool but for the purpose of my trip, I just wanted a clean and convenient place where I can come back to from a long day and rest comfortably, which the hotel has achieved. The staff are very helpful - the receptionist gave me some free face masks for protection against the corona virus when she saw I didn't have any. If I come back to Hanoi I will have no problem staying at the Hanoi Oi hotel again.

Overall a great hotel that is worth every penny of my stay. Hanoi Oi is centrally located near the hoem kiem lake and around a 10 minute walk to Hanoi's old quarter & 5 minute walk to the French quarter. The hotel and room are clean, newly furnished and well maintained. As for facilities in the hotel, there is a pool but for the purpose of my trip, I just wanted a clean and convenient place where I can come back to from a long day and rest comfortably, which the hotel has achieved. The staff are very helpful - the receptionist gave me some free face masks for protection against the corona virus when she saw I didn't have any. If I come back to Hanoi I will have no problem staying at the Hanoi Oi hotel again.

The staff are so attentive. I would try and race them to the door so they didn’t feel the need to always open it for me. It’s great location. 5-10 min walk to the lake, old town and the weekend “markets” where they shut down the roads around the lake/old town. Highly recommended for a stay in a nice hotel.

The staff are so attentive. I would try and race them to the door so they didn’t feel the need to always open it for me. It’s great location. 5-10 min walk to the lake, old town and the weekend “markets” where they shut down the roads around the lake/old town. Highly recommended for a stay in a nice hotel.

Such a great place, nice rooms, great bed, splendid AC, as well as the breakfast, best I had in Vietnam And ot course the staff.

Such a great place, nice rooms, great bed, splendid AC, as well as the breakfast, best I had in Vietnam And ot course the staff.

The hotel was in excellent condition and very clean. Our late check in was no problem. The breakfast was very good. The location was great for Hanoi. The staff helped us organize onward travel, though the communication was a little bit confusing. Overall it was a very good stay and we would stay here again.

The hotel was in excellent condition and very clean. Our late check in was no problem. The breakfast was very good. The location was great for Hanoi. The staff helped us organize onward travel, though the communication was a little bit confusing. Overall it was a very good stay and we would stay here again.

The hotel is located in a great location exceptionally clean and fantastic staff.

We loved our stay. The location is amazing as it’s close to the main attractions and food spots. The hotel itself is quite new and decor is cute. Staff is very attentive and nice! As a bonus, their pho during breakfast is delicious :)

We loved our stay. The location is amazing as it’s close to the main attractions and food spots. The hotel itself is quite new and decor is cute. Staff is very attentive and nice! As a bonus, their pho during breakfast is delicious :)

The hotel is located in a great location exceptionally clean and fantastic staff.

It was a nice place to sleep. The room was quite small but all things I need were there. Especially bedding was amazingly comfortable. I can watch youtube on TV. Bathroom was clean and had a nice mirror which has a light around it. However, the cord of hair dryer is not easy to strech. I had to pull it out so hard when I had to dry my hair. Everyone working in this hotel is really nice and kind and they are ready to help us. If I come to Hanoi again, I will stay in this hotel. Thank you

It was a nice place to sleep. The room was quite small but all things I need were there. Especially bedding was amazingly comfortable. I can watch youtube on TV. Bathroom was clean and had a nice mirror which has a light around it. However, the cord of hair dryer is not easy to strech. I had to pull it out so hard when I had to dry my hair. Everyone working in this hotel is really nice and kind and they are ready to help us. If I come to Hanoi again, I will stay in this hotel. Thank you