We checked into the hotel on the 10th and scheduled to check out on the morning of the 13th. We were in town for a wedding with our two kids. Upon checking in we were upgraded to a suite by the lovely staff as our room was not ready. Unfortunately upon getting to the room at roughly 10pm the heat never came on and the suite stayed at a rather chilly 63 degrees after the heating unit went out on the roof. We informed the front desk on the morning of the 11th and around 8pm on the 11th the hotel maintenance team showed up and fixed the heating unit on the roof. We also notified the front desk that during the day we lost water and that there were no trash cans in our hotel room, anywhere. We were told that there weren’t trash cans available cause the hotel is going under renovations. There was no running water to the suite to flush toilets or for running water to get cleaned up. Due to the staff not being able to fix this issue we resorted to having to go to a friends house to shower and get cleaned up. Water was finally fixed the evening before we left.

Fantastic property. The rooms were spacious, extremely clean, and the amenities were top notch.

Rooms are large, quiet and comfortable! Love this property!

Overall I enjoyed my stay at the hotel and would stay there agin but I will comment on things that needed improving... I did not realize how far away from the strip the hotel was and incurred 400.00 in uber fees but this is no fault of the hotel. Additionally, we were misinformed though that there was a shuttle from the hotel to the strip. We arrived late on Friday evening having traveled from South Florida. I thought it was impersonal and exhausting to drag our luggage from the hotel lobby all the way to the Palms tower on our own. A bellman or cart would have been helpful. On several occasions we asked concierge or front desk attendants about various hotel accommodations (one being about the pool, one about rampart card, and one about drinks) and the answers were brief and somewhat unfriendly. Lastly, I asked for housekeeping service on the Saturday of our first full day and was told we may have missed the time (which we did) but then our room was not cleaned on Sunday either. Our towels had been refreshed upon request but our dirty towels had been piling up in the bathroom for three nights and our beds were never made. I am a Bonvoy member and always try to stay at a participating Marriot property.

A really lovely resort hotel. We had a large, first floor room that was clean and well appointed with a patio. The staff was universally friendly and helpful. Restaurants were ok. It is an approximately 20 minute ride to the strip (+\- $30 Uber ride).

Overall I enjoyed my stay at the hotel and would stay there agin but I will comment on things that needed improving... I did not realize how far away from the strip the hotel was and incurred 400.00 in uber fees but this is no fault of the hotel. Additionally, we were misinformed though that there was a shuttle from the hotel to the strip. We arrived late on Friday evening having traveled from South Florida. I thought it was impersonal and exhausting to drag our luggage from the hotel lobby all the way to the Palms tower on our own. A bellman or cart would have been helpful. On several occasions we asked concierge or front desk attendants about various hotel accommodations (one being about the pool, one about rampart card, and one about drinks) and the answers were brief and somewhat unfriendly. Lastly, I asked for housekeeping service on the Saturday of our first full day and was told we may have missed the time (which we did) but then our room was not cleaned on Sunday either. Our towels had been refreshed upon request but our dirty towels had been piling up in the bathroom for three nights and our beds were never made. I am a Bonvoy member and always try to stay at a participating Marriot property.

A really lovely resort hotel. We had a large, first floor room that was clean and well appointed with a patio. The staff was universally friendly and helpful. Restaurants were ok. It is an approximately 20 minute ride to the strip (+\- $30 Uber ride).

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