Overcharged on my credit card despite being assured I would not be. Having great difficulty contacting the hotel to rectify their mistake.

Unfortunately the staff could care less that guests are there. Actually they are begrudging that you are paying to stay. Attitude to the max. Because they were short housekeepers they just left towels on the floor at your door! Seriously photo below TVs didn’t work. It was a true disappointment! Cannot recommend.

Unfortunately the staff could care less that guests are there. Actually they are begrudging that you are paying to stay. Attitude to the max. Because they were short housekeepers they just left towels on the floor at your door! Seriously photo below TVs didn’t work. It was a true disappointment! Cannot recommend.

Checked in. Went to room but was still being cleaned. Got asked to wait 25 min and they would come and get us. Waited in bar for 40 min and decided to ask reception if room was ready now. Got told. ‘Oh. Yes. Sorry’ Apart from that it was a nice hotel with good food and good early bird dinner options. Would stay here again but found price was high.

Checked in. Went to room but was still being cleaned. Got asked to wait 25 min and they would come and get us. Waited in bar for 40 min and decided to ask reception if room was ready now. Got told. ‘Oh. Yes. Sorry’ Apart from that it was a nice hotel with good food and good early bird dinner options. Would stay here again but found price was high.

We had a great stay, the staff are attentive and discrete, the food is delicious. The only reason we down graded the rating was due to the need of some decoration and repairs. The window in our room was broken, the floor in the toilet lifting and mastic was poorly replaced. Little elements but not expected in a hotel of this rating.

We had a great stay, the staff are attentive and discrete, the food is delicious. The only reason we down graded the rating was due to the need of some decoration and repairs. The window in our room was broken, the floor in the toilet lifting and mastic was poorly replaced. Little elements but not expected in a hotel of this rating.

All good, excellent room. Good Rates, clean rooms and Breakfast was okay.

Staff are so friendly

Staff are so friendly

Great location for a relaxing weekend

Great location for a relaxing weekend

On arrival we were told that to use the pool for one hour we would be charged £60, no possible discussion (it’s free if you book direct). Also kids are only allowed to pool from 2pm to 7pm (kind of the most inconvenient hours) Place was in a bad state, don’t know where they got four stars from. Restaurant food was awful and extremely expensive (breakfast was adequate thought but then it’s free), bar also overpriced. I ordered lamb and specifically asked for it not to be over cooked and it came incredibly overdone, even pizzas were terrible. Room was fine but with everything well worn out. Place is super ugly. On a positive, staff was nice if completely unmotivated and it’s very quiet. It’s expensive so only book if you intend to use the spa and then make sure you book direct. If you are going to eat there stick to the basics and try to get a deal ahead which you can do when you book direct. I feel like I went I to the dragon’s den and my wallet got swallowed for nothing special.

On arrival we were told that to use the pool for one hour we would be charged £60, no possible discussion (it’s free if you book direct). Also kids are only allowed to pool from 2pm to 7pm (kind of the most inconvenient hours) Place was in a bad state, don’t know where they got four stars from. Restaurant food was awful and extremely expensive (breakfast was adequate thought but then it’s free), bar also overpriced. I ordered lamb and specifically asked for it not to be over cooked and it came incredibly overdone, even pizzas were terrible. Room was fine but with everything well worn out. Place is super ugly. On a positive, staff was nice if completely unmotivated and it’s very quiet. It’s expensive so only book if you intend to use the spa and then make sure you book direct. If you are going to eat there stick to the basics and try to get a deal ahead which you can do when you book direct. I feel like I went I to the dragon’s den and my wallet got swallowed for nothing special.

I had a disappointing visit to this hotel. I had booked to take my children away for a night during half-term and booked the hotel because it had family rooms and a swimming pool. When we arrived, we were told we had to pay extra to use the pool as we had booked on experia rather than through the hotel directly. This was not clear at all when booking and instead felt like false advertising given the pictures of the pool on the booking site. Despite the significant extra fee to take 4 of us swimming, we decided to go ahead because it was raining and we had been looking forward to the pool. However, we were then refused entry to the pool as I had 3 children with me. They were not young children (two over 10yrs old) and all could swim. There was no justifiable reason for not permitting us to use the hotel facilities, and I would certainly not recommend this hotel as family-friendly!

I had a disappointing visit to this hotel. I had booked to take my children away for a night during half-term and booked the hotel because it had family rooms and a swimming pool. When we arrived, we were told we had to pay extra to use the pool as we had booked on experia rather than through the hotel directly. This was not clear at all when booking and instead felt like false advertising given the pictures of the pool on the booking site. Despite the significant extra fee to take 4 of us swimming, we decided to go ahead because it was raining and we had been looking forward to the pool. However, we were then refused entry to the pool as I had 3 children with me. They were not young children (two over 10yrs old) and all could swim. There was no justifiable reason for not permitting us to use the hotel facilities, and I would certainly not recommend this hotel as family-friendly!

Great location, lovely staff and amazing food

Great location, lovely staff and amazing food

We stayed at the hotel for our wedding anniversary and they cloudy have done more. We had a welcome plate with dairy free sweet treats and “Happy Anniversary “ piped in chocolate on the plate. The staff were amazing and so attentive. Nothing was too much trouble.,

We booked a executive double with queen bed,and we were upgraded to a larger room.The Staff very welcoming nothing was to much for them. Hotel very clean as always. Breakfast amazing pleanty to choose from,plus the quality of the fresh food was excellent.

We booked a executive double with queen bed,and we were upgraded to a larger room.The Staff very welcoming nothing was to much for them. Hotel very clean as always. Breakfast amazing pleanty to choose from,plus the quality of the fresh food was excellent.

Staff are so lovely and helpful, nothing is to much trouble.

Staff are so lovely and helpful, nothing is to much trouble.

The hotel was quiet as it was just before Christmas, but for the price we paid there were too many bits and pieces that weren’t right. Good points: the king size bed was huge and very comfortable, and the staff at breakfast were excellent. Not so good points: we were the last in the bar, and the guy from reception came in to talk to the lady behind the bar very loudly about inappropriate stuff, including swearing. I’m no prude but there should be a code of behaviour when guests are present. We knew the pool was closed for maintenance but we were told the spa closed at eight, when we got there it changed to half past seven. The phone was broken in our room, too. The hotel is in a nice quiet location with large grounds, and the room was big and comfortable, with a smart bathroom. There isn’t a huge choice of hotels in Hastings, so this is recommended if you’re searching.

The hotel was quiet as it was just before Christmas, but for the price we paid there were too many bits and pieces that weren’t right. Good points: the king size bed was huge and very comfortable, and the staff at breakfast were excellent. Not so good points: we were the last in the bar, and the guy from reception came in to talk to the lady behind the bar very loudly about inappropriate stuff, including swearing. I’m no prude but there should be a code of behaviour when guests are present. We knew the pool was closed for maintenance but we were told the spa closed at eight, when we got there it changed to half past seven. The phone was broken in our room, too. The hotel is in a nice quiet location with large grounds, and the room was big and comfortable, with a smart bathroom. There isn’t a huge choice of hotels in Hastings, so this is recommended if you’re searching.

From the minute we arrived until the morning we left the service was excellent. We had drinks in the bar, met with friends and had a meal in the restaurant. The food was, fresh, well presented and very tasty. The service was friendly and quick, staff were always around so we could order more drinks. The room was spacious, clean and in full working order, with a descent hairdryer and excellent shower. We could not fault any part of our stay. Would definitely recommend and will definitely stay here again.

From the minute we arrived until the morning we left the service was excellent. We had drinks in the bar, met with friends and had a meal in the restaurant. The food was, fresh, well presented and very tasty. The service was friendly and quick, staff were always around so we could order more drinks. The room was spacious, clean and in full working order, with a descent hairdryer and excellent shower. We could not fault any part of our stay. Would definitely recommend and will definitely stay here again.

Great room and service. The breakfast needs to be at least warm, most items cold. Difficult to enjoy cold scrambled eggs.

Great room and service. The breakfast needs to be at least warm, most items cold. Difficult to enjoy cold scrambled eggs.

Ideal location for weekend break to the coastal towns of Hastings, Bexhill, Rye.

Ideal location for weekend break to the coastal towns of Hastings, Bexhill, Rye.

We have stayed at quite a few hotels in the past 3 years and this is the best by a country mile. Room excellent food top draw and the staff couldn’t do enough for us. Special mention for Casey one of the receptionist she went the extra mile to make our stay just that little bit more special. We have already booked to go back for a longer stay in January next year. The spa facilities next door are very good as well and we are looking forward to using their outside jacuzzi.