Such a great resort!

All acceptable except for the TV programme is very limited

All acceptable except for the TV programme is very limited

Convenient location close to local malls, attractions and the airport.

Convenient location close to local malls, attractions and the airport.

Old hotel, though well maintained. Great view, nice environment. Highly recommended. Will come back again.

Old hotel, though well maintained. Great view, nice environment. Highly recommended. Will come back again.

Access Location Beach

Access Location Beach

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.

The worst hotel I have ever stayed in. The hotel is old, staff are not kind at all. The emergancy alrm was rining during the whole night. Bathroom was blocked and asked to fix it out many times but they sent someone after 3 hours and it was still not working.

The worst hotel I have ever stayed in. The hotel is old, staff are not kind at all. The emergancy alrm was rining during the whole night. Bathroom was blocked and asked to fix it out many times but they sent someone after 3 hours and it was still not working.

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.

A resort for relaxing and chill…

A resort for relaxing and chill…

Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax

Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax

We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.

We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.

Too old, need renovation

Too old, need renovation

Very helpful and efficient staff

Very helpful and efficient staff

I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.

I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.

hope for more clean